Abstract: In order to investigate the low levels of citizen participation in Gov2.0, we used the theoretical lens of empowerment to better understand the use of Gov2.0. The paper includes an analysis of both management and psychology literatures; elaborates and discusses the conceptual issues of citizen empowerment, satisfaction, and participation in Gov2.0. A research model to enhance the understanding of citizen participation in Gov 2.0 is presented in this paper. The model includes four factors pertaining to empowerment theory: sense of impact, competence, meaningfulness and sense of control, which are believed to influence citizen participation in Gov2.0. A further positive outcome of citizen empowerment is higher levels of satisfaction with Gov 2.0. These suggestions make a strong case for citizen empowerment in Gov 2.0 to enhance the understanding of citizen participation in Gov. 2.0 as well as providing useful information for government agencies. Government agency decision‑makers can also benefit from new insights into citizen participation and enhance citizen experiences with Gov2.0. The paper concludes with implications for theory and practice, and suggests avenues for future work.
Abstract: The concept of public service integration constitutes the current tendency in the context of joined up government initiatives. Integration enables public agencies to share their objectives across organizational boundaries, whereby information an d services can be shared among ministries and government entities in a way that avoid data redundancy, boost up the efficiency of internal government processes, increase employees⠒ productivity and ultimately provide citizen with high quality services a nd better level of governmental interaction. Jordanian government is now challenged to deliver an expanding set of services to a growing number of constituents whose expectations are in increase. Recent geopolitical, economic, health and social conditions are rapidly changing on the landscape, and have been impacted by the surrounding political unrest, resulting in Jordanian government having to overstretch its capabilities and cope. In this paper, the practicality of integrating online public services is investigated from government employee⠒s views, in specific ministries for certain services. Licensing services have been considered in this paper, and that because those services have been flagged as the most commonly used online services by the study participants, and currently offered through several dispersed portals and service providers. The study aimed at answering questions related to the practicality of integrating public services in Jordan. Five areas have emerged as major themes in the contex t of this paper: The misconception of the definition of public service integration with electronic Government, Drivers and Barriers from intraorganisational view, the readiness and willingness towards integration, and potential services where integration may occur. The preliminary results emerged from this paper show that there is a necessity to push further in the public service integration process, especially for specific services that require the involvement of several service providers. Integrating he alth and social services have been highlight
Keywords: Keywords Public service integration, joined up service delivery, practical service public provision, collaborative government initiative, connected public service delivery
The Impact of Information Systems on Taxation: A Case of Users Experience With an e‑Recovery Information System pp110‑121
Abstract: Although information technologys impact is evident in the everyday life of citizens and the private sector, the public sector has also gained and is gaining many benefits and could gain even more. Technology and information systems enable e‑gov ernment processes to run more effectively and efficiently, changing organisations structure, people, processes, and regulations. Information systems (IS) are especially efficient in environments where a great amount of data is available and exact calcu lations are needed for many different stakeholders. Such an area in the public sector is obviously the area of taxation. These systems gather a great amount of data from different sources, they need to be reliable and, since a multitude of different users within and outside of the public sector are using them, they have to be user friendly. The aim of the research was to test one such system, called e‑recovery, and the influence of different factors, including the following: user training, user documentat ion, user support, system usability, user interface, system speed, and specific system functionalities. Through empirical quantitative research, we surveyed more than 170 executors that use the e‑recovery system every day. The findings of the statistical analysis of the individual measured indices and correlations between them provide support for these indices and show that the e‑recovery system was well accepted among users and found to be very useful. Users evaluated the majority of the indices as above average but stressed the issue of inadequate training. Users do acknowledge that their work is faster due to e‑recovery system use, but their motivation for work is not affected. The imperfections stressed most often were the occasional system failures, upgrade delays, and connection interruptions, since users access the system through the internet.
Keywords: Keywords: e-government, government to government, information systems assessment, e-recovery, user satisfaction, tax recovery
Abstract: Our research focuses on the question of acceptance of current e‑government systems by elderly users. It describes how such systems should be designed and offered for this user group in order to provide an acceptable alternative to offline proces ses. In order to answer our research question, the research was structured into three phases along the development model of the ISO 9241‑210. This enabled to identify not only the main factors of acceptance, but also the expectations of elderly users. Our research was conducted in parallel in Germany and Hungary in cooperation with the Fraunhofer FOKUS, the Federal Ministry of Interior, the Bundesdruckerei and the Corvinus University Budapest. The first phase provided results about the expectations and pr evious experience of the users with e‑government systems. Our goal was to acquire information about the general experience of the age group with interactive applications so that a suitable test environment could be selected in the second phase of the rese arch. The results made it possible to select an application in the second phase, which was used as a model in the remaining phases. The selected application was the AusweisApp of the electronic ID card. This was tested with 75 participants and a control g roup consisting of 20 students of the Humboldt‑University. The obtain results allowed us to develop a generalised solution, the IGUAN guideline. This guideline makes a standardised approach to the usability improvement process possible. It contains the sp ecial requirements of elderly users, and a catalogue of criteria, which helps to develop an application in line with the set requirements. The third phase of our research was used a proof of concept for the IGUAN. The guideline was evaluated and tested wi th an iterative prototyping. The successful completion of this phase indicates that the IGUAN can be used to measurably increase the acceptance of e‑government systems by elderly users. We could therefore demonstrate that improvements in the interface mak e e‑government application possible which ar
Keywords: Keywords: e-Government, usability, acceptance, guidelines, ASQ, usability testing, structured approach, GUI improvement
Abstract: The goal of this paper is to analyze the strategic direction of the Brazilian e‑Government Program from 2008 to 2014 associated with the Brazilian ranking on the United Nations e‑Government Survey. Federal government strategic plans from 2008 to 2014 were analyzed based on three categories: e‑services, e‑administration (interoperability, integration; standardization; structuring systems) and e‑democracy (open data and transparency; e‑participation). Semi‑structured interviews were conducted with fifteen government executives responsible for the planning and coordination of public policies in this sector. The research demonstrates that the Brazilian e‑Government Program acquired a more important role in the Brazilian political arena after the protests of June 2013. The ⠜Gabinete Digital⠀ was created and reported directly to the Presidency of the Republic. It has successfully launched many e‑government initiatives that were being developed but were not considered as a priority. Another res earch finding was the emphasis on increasing the supply of e‑services. This was explicitly observed in government strategic planning starting in 2011. As a result, Brazil moved up 33 positions on the online index of the UN Survey from 2010 to 2012. The la st presidential term was more focused on promoting interaction between government and society ⠍ through an increase of transparency, the use of open data by the states and municipalities, and providing access to public information. Brazil rose seven pos itions on the e‑participation index between 2012 and 2014. Despite numerous initiatives, Brazil's e‑government index ranking in the UN Survey is advancing very slowly and still didn⠒t reach the 45th global position it had in 2008, mainly because of low scores on the telecommunication infrastructure and the human capital indexes. These findings can also be verified in the evaluations of e‑government initiatives presented. Our objective was to verify the convergence, effective follow up and achievement of the targets stipulated in the e‑government stra
Keywords: Keywords: strategic planning, electronic government, e-government, digital governance, social participation, public policy evaluation
Abstract: The major aim of this paper is to explore and analyse the views of Malaysian public officials on how e‑Procurement helps mitigate procurement fraud. While it is fully legitimate for private enterprises to bid for public works, in many cases ther e is inappropriate granting of public money to non‑qualifying private business in a fraudulent manner. The visibility of fraud losses in the public sector has undermined the delivery of public services. Decrease of fraud incidents can improve the countryâ s growth in terms of infrastructure, by providing facilities to improve healthcare and education, to combat poverty, and to fund security and defence. This paper analyses the implementation of E‑Government in Malaysia, which has transformed the public s ervice into a dynamic and diverse environment for government activities. Electronic Procurement (e‑Procurement) can be used as a tool to mitigate fraudulent activities in public organisations by ensuring accountability, transparency and the achievement of best value for money contracts. In this qualitative study, a political economy approach was used to investigate the social phenomenon. Documentary analysis and semi‑structured interviews via the Snowball Sampling Method (SSM) were conducted for inves tigating public procurement fraud in Malaysia. The personal views of 13 procurement officers from various Malaysian government agencies were examined. Their perspectives, views and individual experiences shed light on how e‑Procurement helps to alleviate public procurement fraud in Malaysia. The findings showed that that e‑Procurement can (1) dispute political and economic forces in government purchasing processes, (2) manage demands and interference when rewarding government contracts, and (3) be u sed efficiently at the nexus of government and businesses. Thus, this study has a number of practical implementations and contributions based on the experience and views on e‑Procurement by Malaysian public officials. It can also facilitate policy makers, enforcement agencies and researchers in understanding