A Pragmatic Approach to Interoperability Practical Implementation Support (IPIS) for e‑Government Interoperability pp393-404
In recent years, e‑Government interoperability has been a fascinating research and development area in order to facilitate the seamless exchange of information across government sectors. Many researchers have focused on the designingadopting of Government Interoperability Frameworks (GIFs) and of Enterprise Architectures (EAs) for implementing the interoperability. However, merely adopting the GIFs and EAs would be insufficient since there have been several strong obstacles and barriers on the road to its achievement in the field of e‑Government, such as human, semantic and technical issues. In fact, the successful implementation in government interoperability needs more practical and implementable approach. This paper firstly describes those obstacles and barriers with the solution and guideline to overcome them. We propose towards more practical approach covering three dimensions of interoperability: Business, Semantic, and Technical. The approach, is called 'Interoperability Practical Implementation Support (IPIS)', considers the adoptiondevelopment of integrated three components: a set of tools, an interoperability repository, and a knowledge based system. The set of tools were designed to supporting the three interoperability perspectives; the tool for modelingspecifying business processes of an organization based on UMM, the semantic tool for standardizingharmonizing data based on UNCEFACT CCTS, XML Naming and Design Rules, and Recommend 34, and the technical standards usage support tool. For reusability, the IPIS was designed by considering the adaptation of five interoperability repositories: business process, data standardized set, XML Schema standard, web services and technical standards. The knowledge based system integrates the knowledge resources that consist of a collection of best practice cases, ontological concepts in semantic technologies, and the related frameworks. The paper presents the overall methodology and the architecture of IPIS with the three components. By adopting the IPIS, the design, development and implementation of interoperable systems in e‑Government can be practically addressed.
E‑SmartBox: A Decent Software and Hardware Tool to Enhance Public Service Efficiency and Sustainability pp199-207
Abstract: The Ministry of Labour (MOL) is responsible for labour‑related public services. The services include employment promotion, skill development, social security, the worker compensation fund, labour protection and welfare. These various services have been mandated to several departments and divisions under the MOL. Service receivers must know where to access a specific service since each service is provided in a different location. Especially in the countryside this becomes a significant difficul ty since people do not know where to access a specific labour service. To enhance labour service accessibility MOL service counters had been established. The counters perform as a single window to access all kinds of labour‑related public services. The se rvice procedure starts from the service request, filling out a request form, providing required documents, finishing the service, and a satisfaction survey. This procedure takes averagely 20 ‑ 30 minutes for each service access. Additionally, since more t han 130 types of labour‑related services have to be delivered, working staff have to be intensively trained to be able to deliver these services. Unfortunately, some working staff do not stay in their jobs long. They tend to quit their jobs for better one s. Training new staff to provide such a wide variety of services becomes an obstacle to delivering continual good services. E‑SmartBox is a new concept designed by the MOL to solve the problems. It consists of two parts: a hardware part and a software par t. The hardware part is a plastic box with a smartcard reader, a web camera and a key pad inside, and can be procured anywhere at low cost. All Thai people aged from 7 to 70 have citizen ID cards which are electronic smartcards. The software has been desi gned to retrieve personal data from the ID card, to fill and print request forms automatically and to provide a rapid satisfaction survey via the key pad. This greatly reduces the service procedure to less than five minutes. Additionally the software has been designed to assist the staff by providing
Keywords: Keywords: labour-related public service, smart card, web cam, efficiency, sustainability, service counter, one stop service