The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

The Influence of Perceived Characteristics of Innovating on e‑Government Adoption  pp11-20

Lemuria Carter, France Belanger

© Jun 2004 Volume 2 Issue 1, Editor: Frank Bannister, pp1 - 74

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Abstract

Government agencies around the world are making their services available online. The success of e‑Government initiatives is contingent upon citizens' willingness to adopt these Web‑enabled services. This study uses Moore and Benbasat's (1991) perceived characteristics of innovating constructs to identify factors that influence citizen adoption of e‑Government initiatives. To pilot test our adoption model we administered a survey to 140 undergraduate students at an accredited research university. This paper discusses the results of the study and their implications for research and practice.

 

Keywords: e-Government, electronic government services, diffusion of innovation, adoption

 

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Journal Article

Policy Recommendations for Electronic Public Procurement  pp99-108

Ramanathan Somasundaram, Jan Damsgaard

© Dec 2005 Volume 3 Issue 3, Editor: Frank Bannister, pp99 - 156

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Abstract

The role played by governmental institutions for accelerating the diffusion of electronic public procurement (e‑PP) is analyzed in this paper. Such analysis is interesting for institutions encouraging the diffusion of e‑Government because they are not objective third party intermediaries instead they are part of the government. The paper is written based on an embedded case study carried out to enquire the challenges faced by the Danish public sector in the diffusion of e‑procurement. The actions taken by the ministry of science, technology and innovation in Denmark are analyzed under the following sections; knowledge building, knowledge deployment, subsidy, mobilization, standard setting and innovation directive. The analysis yields six conjectures and it shows that as public administration is politically managed, the Danish government seeks mainly to influence and not regulate the supply and demand sides. A regulatory action may be misinterpreted as a move to alter power structures within the public administration.

 

Keywords: e-procurement, e-Government, public sector, diffusion, policy, inter-organizational systems and institutions

 

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Journal Article

e‑Voting in the UK: A Work in Progress  pp55-62

Mark Liptrott

© Dec 2006 Volume 4 Issue 2, Editor: Frank Bannister, pp49 - 94

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Abstract

The research project on which this paper is based is investigating the reasons that some English local authorities engaged in pilot projects of e‑voting and some did not. This paper offers a brief summary of the initial findings of the literature review as it identifies factors, which impact upon the decision‑making process of English local authorities. The factors identified include the local authorities' attitude to e‑voting, their consideration of the citizens' attitude to voting, the risks to the integrity of the ballot and the changing political environment instigated by central government. The analysis is based on Rogers' diffusion of innovations theory. Early results of this on‑going research suggest that in a voluntary situation where there is an over arching organisation (central government) trying to introduce an innovation to an agency organisation, Rogers' diffusion of innovations framework requires modification.

 

Keywords: pilot projects, e-voting, local government, central government, diffusion of innovations

 

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Journal Article

e‑Voting: Same Pilots, Same Problems, Different Agendas  pp205-212

Mark Liptrott

© Dec 2007 Volume 5 Issue 2, ECEG 2007, Editor: Frank Bannister, pp95 - 224

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Abstract

This paper outlines the preliminary findings of the empirical stage of the research to establish the reasons that in 2003 some English local authorities decided to trial e‑voting and others did not. The key findings demonstrate that central and local governments have different agendas and there is little momentum from central government to increase the number of pilot schemes. The central government policy to introduce e‑voting via voluntary pilot schemes is only providing a limited insight into the problems surrounding the operation of the new voting methods. The findings are derived from comparative semi‑structured interviews with Election Officers from pilot and non‑pilot authorities, and the analysis is based upon Rogers' diffusion of innovations theory framework. The findings illustrate that in the case of e‑voting, central government has not adopted a formal diffusion strategy and that a most influential driver to adopt e‑voting is not prominently acknowledged in diffusion theory. The results suggest that the theory of perceived attributes needs modification and the issue of the diffusion of a public policy should be considered by government earlier in the public policy process.

 

Keywords: e-voting, pilot scheme, public policy process, diffusion

 

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Journal Issue

Volume 3 Issue 3 / Nov 2005  pp99‑156

Editor: Frank Bannister

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Keywords: electronic journal, papers, articles, eGovernment, electronic government, eGovernment methods, eGovernment studies, e-Government, Accessibility guidelines, Administration, Administrative workflows, Benchmarking, Citizen interaction, Country case study, Diffusion, Digital divide, e-Government, e-Procurement, Institutions, Internet access, Inter-organizational systems, Legal constraints, Measuring e-Government, Municipalities, Mutual aid, Non-conforming case, Policy, Public process modeling, Public sector, Slovenia, Tools, Web style guide, Web testing and evaluation and assistive technology

 

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Journal Issue

Volume 3 Issue 4 / Dec 2005  pp157‑240

Editor: Frank Bannister

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Keywords: electronic journal, papers, articles, eGovernment, electronic government, eGovernment methods, eGovernment studies, e-Government, Accessibility guidelines, Administration, Administrative workflows, Benchmarking, Citizen interaction, Country case study, Diffusion, Digital divide, e-Government, e-Procurement, Institutions, Internet access, Inter-organizational systems, Legal constraints, Measuring e-Government, Municipalities, Mutual aid, Non-conforming case, Policy, Public process modeling, Public sector, Slovenia, Tools, Web style guide, Web testing and evaluation and assistive technology

 

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Journal Issue

Volume 5 Issue 2, ECEG 2007 / Dec 2007  pp95‑224

Editor: Frank Bannister

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Editorial

This issue contains a selection of the best papers from the 2007 European Conference on e‑Government which took place in The Hague . Our host was Den Haagse Hogeschool, which is housed in a building which can best be described as a series of large ellipses piled on top of one another. Finding a given room on a given level involved a decision as to whether to go clockwise or anticlockwise round this structure and there was plenty of empirical evidence of the validity of the *buttered toast law as the later one was for a presentation, the more likely one seemed to be to go the longer way around.

As usual with this issue, there are a large number of articles and they come from many countries. A number of contributors consider various aspects of government portals and on‑line services. Aykut Arslan looks at the impact of ICT on local government in Turkey , concluding that although progress has been made, there is much to be done, especially in moving beyond efficiency to broader goals of inclusion and democracy. On the other side of the continent, Karin Furuli and Sigrun Kongsrud compare and contrast government portals in Demark and Norway . The framework that they develop for doing this may be of interest to other researchers and has wide potential application. In their article, Ralph Feenstra, Marijn Janssen and René Wagenaar (who sadly died in 2007), examine the question of composition methods for web based government services where there are multiple actors. Composition is the process of combining several services (usually from different suppliers) necessary for the completion of a single task and evaluating methods of doing this is non trivial. Regina Connolly's article focuses on the factors that influence the take up and effectiveness of Ireland 's Revenue Online Service tax payment system and provides several useful insights that could be applied elsewhere. Alea Fairchild and Bruno de Vuyst consider another aspect of government service, the Belgian Government Interoperability Framework (BELGIF) and look at the problems of interoperability in a country with its own particular administrative and political complexities.

Document management is a topic that to date has received little attention in the e‑government literature. Two papers here contribute to making up for this deficiency. For anybody who would like a primer as well as an interesting model, the article by Raphael Kunis, Gudula Rünger and Michael Schwind is an informative read. Mitja Decman also considers the matter of government documents, this time from the perspective of archiving and long term storage. As well as being another good overview of the issues involved, the case for having confidence in such forms of storage is well argued.

The conference has always attracted a number of contributions on electronic voting and e‑democracy In their article, Orhan and Deniz Cetinkaya give a sweeping overview of e‑voting, arguing that there is sometimes a lack of clarity in terminology and suggesting that appropriate levels of verification and validation should be applied to e‑voting in different situations. Mark Liptrott's article on e‑voting presents a rather different perspective, examining the successes and failures of the 2003 e‑voting experiment in the UK . His conclusion is that government will need to be proactive and learn the lessons of Roger's diffusion theory if it is going to get widespread public acceptance of this technology. In a different part of the e‑democracy forest, Jenny Backhouse arrives as a somewhat similar conclusion, that engagement with e‑democracy in Australia seeks unlikely to break out spontaneously with given models. Using analogies from e‑business, she concludes, however, that e‑democracy is here to stay whether we like it or not!

Finally, two papers with broader themes. Albert Meijer opens his article with the provocative question; “Are all countries heading for similar political systems in the information age?” He then looks at this question using empirical research in the USA and The Netherlands which suggests that convergence is not happening in quite the way some expect. Mary Griffiths looks at something quite different, the South Australian Oxygen programme (designed to connect the X and Y generations) which seeks to equip young people for civil engagement via electronic media. The results of this experiment are refreshingly positive and again, as in other articles in this issue, there are lessons for a wider world.

 

Keywords: archiving, Australia, Borger.dk, citizen portal, collaboration, diffusion, digital archive, digital preservation, document management systems, document processing, e-administration, e-business model, e-democracy, e-government security, electronic data, electronic record management, e-municipality, e-participation, e-Turkey, evaluation, e-voting, hierarchical government processes, institutional differences, interoperability, multi-actor networks, Mypage, online public services, outsourcing, peer-managed intranets, pilot scheme, political accountability, Protocols, public policy process, public value, quality of service, record keeping, SERVQUAL, social value, standards, taxation, Transferability, trust, Turkish e-governments, Turkish local governments, UGC, validation, verification, virtual village, web service composition

 

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