The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

For general enquiries email administrator@ejeg.com

Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Digital Government is available here

 

Journal Article

Models and Metrics for Evaluating Local Electronic Government Systems and Services  pp95-104

Toni Carbo, James G. Williams

© Oct 2004 Volume 2 Issue 2, ECEG 2004, Editor: Frank Bannister, pp75 - 146

Look inside Download PDF (free)

Abstract

We do not yet have good measures for Digital Government or agreement on what we should be measuring. We also lack a common understanding of models of the processes used to plan, fund, develop, implement, operate, and evaluate systems in different contexts. This paper reviews the processes of government and examines examples of models and metrics appropriate for different contexts for systems to be successful and describes a proposed research project to examine local digital government services in Pennsylvania and develop replicable models and measures for evaluation of systems and services.

 

Keywords: e-Government, digital government, metrics, measures, local, models

 

Share |

Journal Article

A Content Analysis of Selected Government Web Sites: a Case Study of Nepal  pp88-95

Jitendra Parajuli

© Aug 2007 Volume 5 Issue 1, Editor: Frank Bannister, pp1 - 95

Look inside Download PDF (free)

Abstract

This study evaluated the ministerial Web sites of Government of Nepal to project the overall impression of government Web sites in Nepal. It was found that of the twenty ministries only seventeen ministries (85 percent) had dedicated Web sites and provided information and, in some cases, downloadable digital forms that could be filled in and submitted offline. However, the study focused on the content of the sites crucial for citizen‑government interaction. Since the Web content evaluation metrics are not completely exhaustive, this study based the Web analysis on four determinants ‑ transparency, interactivity, accessibility, and usability ‑ and evaluated all the ministerial Web sites. It was found that Web features that are critical in fostering government openness, government‑government communication, and citizen participation and satisfaction are still infrequent or completely absent in the ministerial Web sites. The study suggests that the government needs to cultivate standards for its Web site design exploit the benefits offered by information and communication technologies to promote good governance through electronic government. The government should also continuously evolve the site design techniques to meet citizens' expectations.

 

Keywords: e-Government, digital government, Nepal, web site contents, web site analysis, ICT, developing country

 

Share |

Journal Article

Developing Administrative Law into Handling the Challenges of Digital Government in Denmark  pp136-146

Hanne Marie Motzfeldt, Ayo Næsborg-Andersen

© Oct 2018 Volume 16 Issue 2, Editor: Dr Carl Erik Moe, pp87 - 146

Look inside Download PDF (free)

Abstract

Denmark is far in developing Digital Government. Two essential challenges have, however, emerged. First, the use of information and communication technology (ICT) has caused unlawful administration in some areas due to deficient and faulty programming, in some cases violating the very core of rule of law. This unwanted side effect of digitalisation has been counteracted by a development of new principles of Danish administrative law; administrative law by design and the requirement for a good administration impact assessment. Administrative law by design imposes a duty on public authorities to apply a value‑based approach and to ensure relevant legislation and unwritten principles of public administrative law are embedded into the design of ICT. Good administration impact assessment entails a requirement for mapping all relevant legislation and principles of administrative law as part of the development of a given technology, if it is to be used by public authorities. Second, a major challenge is the skidding of control and insight as the digitalisation transition progresses and the technologies used develops. Some Danish authorities have already lost the oversight, the knowledge and the control of the systems used within their areas of administration, as also described in this article. During the summer of 2017 Danish administrative law might have adjusted to this challenge as well. The Parliamentary Ombudsman stated that in some cases the explicit acceptance of the democratically legitimised parliament, in other words legislation, is needed, if private companies are to develop and operate technologies used in the public sector. The aim of this article is to give a brief description of these two challenges caused by digitalisation and to hopefully serve as inspiration for others facing similar challenges and to give a more comprehensive insight in the subsequent development of Danish administrative law.

 

Keywords: Public-private partnership, outsourcing, Rule of law, e-government, Digital Government, the Danish Parliamentary Ombudsman, Administrative law by design, digitalisation, administrative law, good administrative impact assessment.

 

Share |

Journal Issue

Volume 5 Issue 1 / Jun 2007  pp1‑95

Editor: Frank Bannister

View Contents Download PDF (free)

Editorial

The level of research activity in e‑government research continues to escalate. Earlier this year I attended part of the East European e‑Government Conference in Prague. June saw the European Conference on e‑Government in The Hague and (at the time of writing) will be followed by e‑Gov in Regensburg in early September and the European Group of Public Administration Conference later in the same month in Madrid: good for the research field, if not for meagre and stressed out academic travel budgets.

While a great deal of research is being produced, and maybe because so much research is being produced, the quality is mixed. Consequently it can take time to find papers of sufficient quality to publish in the journal. I am therefore pleased to have nine good articles, with a truly international mix, for this issue.

In their article Bof and Previtali examine the state of e‑government in the Italian health services. The authors have done some serious groundwork in their research and the picture they come up with is of a sector struggling to get to grips with this technology – particularly in the area of procurement. Their analysis of the reasons underlying these problems is blunt and their prescriptions will be of interest to many organisations.

Carr and Gannon O’Leary examine the UK’s Framework for Multi‑Agency Environment (FAME) research programme. The lessons from this research include the perhaps not surprising one that complex projects take time to implement, but they make the innovative suggestion that one approach to assisting such processes is closer engagement between agencies and universities with expertise in social and information technology sciences.

I first heard Castelnovo and Simonetta’s paper at the ECEG conference in Genoa last year and I recall being quite taken by it at the time. It appears here in a more fully developed form. The article explores the concept of public value, a topic that in my view does not receive anything like enough attention from the research community. Based on their conceptualisation of public service value, they propose a novel approach to the evaluation of e‑government projects. While they do this in the context of small local government projects, many of the ideas here are applicable in a wider arena

Canada is usually held up as one of the paragons of e‑government. In the various international benchmarks, Canada is consistently in the top two or three. In their article, Kumar et al look underneath the hood at what is actually going on in Canadian e‑government, where it seems use of government websites for information is much more important to most citizens than the ability to carry out on‑line transactions. Starting from this, and using an extensive study of the literature, the authors develop and propose a conceptual model of e‑government adoption, somewhat analogous to some of the more developed technology adoption models.

e‑Readiness is a useful concept, but how does one measure it? In their article, Zaied et al address this question in the context of countries in the Arab world. Drawing on an extensive list of scholarly and professional sources, they develop a measurement instrument and then use this to explore the state of readiness in Kuwait using three constructs, human skills, infrastructure and connectivity. Their approach may be of interest to other researchers in developing countries as a way of assessing the state of readiness of their own countries for e‑government.

One of the persistent issues in e‑government is the diversity and duplication of data, just one aspect of the widespread silo phenomenon in public administration. Chiang and Hseih’s article describes the findings of an extended research project into information integration in Taipei County in South Korea. Anybody who has any experience of merging and/or integrating large data set will appreciate both the business and technical challenges that this presents. However once done, the benefits, as the authors show, are considerable ranging from cost reduction to lower administrative workloads and ease of standardisation.

Another aspect of Italian public services, the justice system, is examined by Contini and Cordella, who use it as a case study for an exploration of systems design and development methodologies. Public sector systems in general tend to be complicated, but justice systems are particularly challenging when one moves from basic automation to applying technology to higher level processes such as the creation of new shared working practices. The authors argue that the methodologies used for system development in the past are no longer appropriate for these more complex problems and that what they describe as information infrastructure deployment projects need to be considered as socio‑technical rather than just technical projects.

On more or less the same theme of the complexity of public business processes, Freiheit and Zengl, describe the use of a modelling technique called Event‑driven Process Chains. They argue that traditional business modelling techniques are designed to help the software designer rather than the user (here the citizen) and argue that this and other methods which have been developed in the commercial sector can be usefully applied in the public sector. Having described this concept, they evaluate it using the European Judicial Network as one of a number of case studies. For those familiar with other modelling techniques, this approach has elements which will be familiar, and elements which are new. Even those who are not au fait with modelling techniques should find the ideas in this article interesting.

Finally, in this issue we are introducing a new feature. The journal receives a steady stream of what might be called ‘country’ articles, i.e. articles which outline the current state of e‑government in a particular country or region. One of the problems we sometimes have with these submissions is that, while they are interesting, they are not very academic and consequently, when we apply the normal standards of academic research rigour, they are rejected. However, I often find these papers informative and I think that other readers might too. So we have started a special section with an inaugural paper on e‑government in Nepal by Parajuli. I found this an engaging and different story from what, for most westerners, is still a slightly mysterious and exotic land. I hope that you will enjoy it as much as I did.

 

Keywords: assessment models, business processes, Canada, Cultivation, customer orientation, databases, developing country, digital government, e-Government leaders, e-Justice, e-Procurement, e-Readiness, event-driven process chains, FAME, HCOs, ICT, information infrastructures, information integration, information systems development methodologies, inter-communal cooperation, Nepal, organisational change, organizational requirements, public procurement, public services, public value, small local government organizations, socio-technical practice, user-interface, web site analysis, web site contents

 

Share |

Journal Issue

Volume 16 Issue 2 / Oct 2018  pp87‑146

Editor: Dr Carl Erik Moe

View Contents Download PDF (free)

Keywords: task characteristics, business intelligence success, public sector, quantitative research, Adoption, non-adoption, channel choice, citizens, Germany, qualitative research, multichannel management, citizen multichannel behavior, action research, collaboration; caseworkers, Udbetaling Danmark, Public-private partnership, outsourcing, Rule of law, e-government, Digital Government, the Danish Parliamentary Ombudsman, Administrative law by design, digitalisation, administrative law, good administrative impact assessment, , crisis management, leadership, information management, situational awareness, crisis response, crisis management system

 

Share |