The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Challenges to the Successful Implementation of e‑Government Initiatives in Sub‑Saharan Africa: A Literature Review  pp252-266

Quinta Nven-akeng Nkohkwo, M. Sirajul Islam

© Dec 2013 Volume 11 Issue 1, Editor: Frank Bannister, pp181 - 322

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Abstract

Abstract: With the dawn of the technological age due to the wide spread of information and communication technologies (ICTs), e‑government is fast becoming of prime importance. This has prompted many governments (those of Sub‑Saharan African ‑ SSA incl uded) to start thinking of going digital. This growing importance stems from the fact that e‑government has the capability of promoting better governance, transparency, raising service performance and eliminating bottlenecks in the service delivery proce ss. This paper is based on a literature review of the papers and documents relating to e‑government and investigates the challenges to the successful implementation of e‑government initiatives in all the 49 African countries in SSA for the period 2001 to 2012. In order to conduct a systematic review the guidelines suggested by Webster and Watson (2002) and Okoli and Schabram (2010) have been followed. In total 75 relevant articles and documents have been examined all of which have been published in le ading journals, conferences proceedings, reports from governmental and non‑governmental organizations. The results show that ICT infrastructure, human resources, legal framework, Internet access, the digital divide, and connectivity are among the most com mon themes on the challenges to the successful implementation of e‑government initiatives in Sub‑Saharan African countries. These themes are further grouped into six different aspects abbreviated as IF‑POSH (Infrastructural, financial, political, organis ational, socio‑economic and human). Among these six aspects, infrastructural and human aspects are the most important challenges that the respective governments in SSA need to address prior to adopting implementation strategies. The study suggests that g overnments of the Sub‑Saharan African countries can benefit from the advantages of e‑government if they address these challenges collectively allowing for the sensitivity of certain socio‑economic realities.

 

Keywords: Keywords: ICTs, e-government, Sub-Saharan Africa, e-government Challenges, e-government implementation

 

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Journal Article

Beyond Information‑Sharing. A Typology Of Government Challenges And Requirements For Two‑Way Social Media Communication With Citizens  pp32-45

Enzo Falco, Reinout Kleinhans

© May 2018 Volume 16 Issue 1, Editor: Dr Carl Erik Moe, pp1 - 86

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Abstract

Despite great advances in ICT, social media, participatory platforms and mobile apps, we seem to still be locked in the one‑way communication “paradigm” where information flows unilaterally from government to citizens and seldom vice‑versa. As a result, citizens are more receivers rather than conscious producers of information, data, ideas, solutions and decisions in the context of public policies. By means of an extensive literature review, this paper aims to explore the challenges on the part of government that prevent the transition to more dialogic governance and identifies the requirements for a meaningful application of social media for this purpose. The paper contributes to the literature in three ways: i) redefining a typology of social media‑based citizens‑government relationship; ii) clarifying the difference between challenges and risks of social media application by governments and identifying a typology of government challenges; and iii) identifying government requirements as a conditio sine‑qua non for overcoming these challenges upfront, enabling more effective two‑way interactions between governments and citizens. The paper concludes with discussion of implications and directions for further research.

 

Keywords: Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship

 

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Journal Article

Successful e‑Government Transformation: Pressure, Support, Capabilities and the Freedom to use Them  pp168-184

Keld Pedersen, Gitte Tjørnehøj

© Oct 2018 Volume 16 Issue 2, Editor: Dr Carl Erik Moe, pp87 - 186

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Abstract

E‑government initiatives struggle with realizing the transformational objectives defined in the most mature stages in the various e‑government maturity models and ambitious e‑government programs. Research indicates that, in general, e‑government initiatives might have improved the efficiency of the public sector incrementally but failed to realize more transformational changes. This research summarizes t‑government challenges and investigates how organizations can successfully overcome them and realize the goals of t‑government in terms of citizen centricity and efficiency. The research is based in dynamic capability theory and on data from a Danish public library that has succeeded in transformational changes in line with the goals of efficiency and citizen centricity described in the t‑government literature. The primary finding is that the success in this particular organization is based on a combination of environmental and organizational factors and on a long history of successful organizational changes. The context provides both pressure (e.g., competition) and support (e.g., funding) for transformation, and the organization has both the autonomy (e.g., to redesign processes) and the capabilities (e.g., regarding organizational change) needed for transformational change.

 

Keywords: T-government, Transformational changes, T-government challenges, Local government, Public library

 

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Journal Issue

Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Keywords: ICT4D, Capability Approach, Design-reality gap, ICT4D evaluation, ICT4D champion, Jigawa ICT, economic empowerment, information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda, Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship, enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research, degree of digitalization, satisfied citizens, local e-government, municipality, Sweden, E-government, User Participation, Public e-service development

 

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