The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

The Role of National Culture on Citizen Adoption of eGovernment services: An Empirical Study  pp93-106

Omar Al-Hujran, Mahmoud Al-dalahmeh, Anas Aloudat

© Dec 2011 Volume 9 Issue 2, ECEG, Editor: Frank Bannister, pp93 - 222

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Abstract

Increasingly governments around the world have realized the imperative of providing the public with not only improved government information and services but also improved public governance, transparency and accountability through eGovernment services. However, many governments still face the problem of low level adoption of eGovernment websites. It is because the issue of eGovernment adoption is complex and multi‑dimensional in nature. In consequence, it must be carefully addressed not only from technological perspectives but also from social, cultural, and organizational perspectives. The business case for developing sustainable successful eGovernment initiatives critically depends on our knowledge and understanding of how to increase citizen adoption of eGovernment websites. A review of the literature, however, shows that much of extant eGovernment research has focused on eGovernment adoption in developed countries. In consequence, little is known about national cultural factors that may influence eGovernment adoption in developing countries. This knowledge gap is particularly apparent in Jordan. Therefore, the objective of this paper is to examine national cultural factors that may influence citizen adoption of eGovernment websites in this culturally different part of the world. We developed an integrated model by extending the technology acceptance model (TAM) with Hofstede’s national culture dimensions, which is used to evaluate the impact of national culture on eGovernment adoption in this paper. Based on survey data collected from a total of 197 Jordanian citizens, evidence shows that while two cultural dimensions: power distance and uncertainty avoidance had significant impacts on citizens' intention to adopt eGovernment, the other three cultural dimensions: individualism, masculinity, and long‑term orientation had no discernible impacts. The results also indicate that perceived usefulness, perceived ease of use, attitude are significant indicators of citizens’ intention to use state government services online.

 

Keywords: eGovernment adoption, technology acceptance model, culture, Jordan

 

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Journal Article

Organizational Adaptation to Sustain Information Technology: The Case of E‑Government in Developing Countries  pp70-83

Nurdin Nurdin, Rosemary Stockdale, Helana Scheepers

© Oct 2012 Volume 10 Issue 1, Editor: Frank Bannister, pp1 - 94

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Abstract

Increasingly governments around the world have realized the imperative of providing the public with not only improved government information and services but also improved public governance, transparency and accountability through eGovernment services. Ho

 

Keywords: eGovernment adoption, technology acceptance model, culture, Jordan

 

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Journal Issue

Volume 10 Issue 2, ECEG / Dec 2012  pp95‑181

Editor: Frank Bannister

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Editorial

The Special ECEG issue of EJEG. The Issue contains seven of the best papers presented at ECEG in Barcelona.

Edited by Frank Bannister, Trinity College, Dublin, Ireland.

With special thanks to Milla Gasco, ESADE, Barcelona, Spain.

 

Keywords: data mining, applications of local government, structure and urban informatics, service oriented architecture, e-procurement, disruptive innovation theory, e-government, public sector innovation, new business model, shared services, trust, e-voting, Jordan, framework, adopting , ePrescription, workaround, usability, tailorability, generativity, professionalism, governance, data, open government data, impediments, barriers, challenges, problems, user perspective, Alignment in practice, alignment, disalignment local government, e-Government, organizational change

 

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