The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Implementing e‑Government Services in East Africa: Assessing Status through Content Analysis of Government Websites  pp39-54

Janet Kaaya

© Jun 2004 Volume 2 Issue 1, Editor: Frank Bannister, pp1 - 74

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Abstract

A content analysis study was conducted to determine the status of government websites of three East African countries ‑ Kenya, Tanzania and Uganda ‑ using establishment year, visibility and usability attributes. The results were matched with a four‑stage model of e‑Government growth based on the status of websites from simple to sophisticated features. The study identified 98 government websites including 33 for Kenya, 37 for Tanzania and 28 for Uganda. More than 83% of the identified websites were established between 2000 and 2003 and their creators are still undergoing the learning experience. The website visibility test ranged from 27% to 40% and the average for three countries was 32%. Usability analysis revealed more interactivity features for Tanzanian and Ugandan websites than Kenyan websites. The study concludes that all of the East African websites are at the first and second stages of the website development and corresponding e‑Government services. One of the theoretical and practical implications of the study is a move toward a standardized use of the website evaluation attributes among various researchers to gauge stages of e‑Government implementation. These attributes can also serve as indicators for individual governments to strive toward advanced stages of e‑ Government implementation.

 

Keywords: Website visibility, website usability, website interactivity, East Africa, Kenya, Tanzania, Uganda, content analysis

 

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Journal Article

The Link between the Conceptualization of eGovernment and its Perceived Impacts: an Exploratory Empirical Study in Kenya  pp161-174

Nixon Ochara-Muganda, Jean-Paul Van Belle

© Dec 2010 Volume 8 Issue 2, ECEG Conference Issue, Editor: Frank Bannister, pp83 - 235

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Abstract

This paper examines how eGovernment is conceptualized and the possible relationship with the expected impacts of eGovernment in a developing world context. The aim is to shed some light on why eGovernment initiatives often fail in developing world contexts. This research was based on an exhaustive survey among government agencies and consultants in Kenya. The dimension of eGovernment impacts was initially operationalized in terms of connectivity, openness, efficiency and effectiveness. Government conceptualizations could be classified under tool view, proxy view, ensemble view, computational view and nominal view. Interestingly, the empirical data yielded very different impact factors than originally envisaged, which were enhanced interactions and accessibility, enhanced cooperation and awareness, a better connected public administration and enhanced citizen opportunities. Canonical function analysis found a supply‑side focus which linked connected government to the conceptualization of eGovernment as an Evolving Artifact. The main contribution of this paper lies in highlighting the fact that the implementation of western information technologies in developing countries will be shaped by how their impacts are perceived. Thus both purveyors of the technologies and researchers can be made aware that, because of the very different expectations and contexts, these technologies may be conceptualized differently than in developed countries. In addition, the paper demonstrates a practical research approach to assist in uncovering these conceptualizations more explicitly.

 

Keywords: conceptualizing eGovernment, developing countries, impacts, Kenya

 

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