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Journal Article

Towards a Framework for eGovernment Development in Nigeria  pp147-160

Darren Mundy, Bandi Musa

© Dec 2010 Volume 8 Issue 2, ECEG Conference Issue, Editor: Frank Bannister, pp83 - 235

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Abstract

Globally eGovernment is associated with providing opportunities to increase the connection, availability and modes of interactivity between governance at multiple levels and the citizen. It is also associated with transforming current governmental services in ways to increase efficiencies, improve processes and automate tasks previously undertaken by governmental employees. Growing demands at national government level (often subsidised by public money) and amongst citizen groups across the world lead to a greater focus on the provision of eGovernment services. Often governmental demands for improvements to service clash with citizen requirements. Governments which want to remain relevant to their citizens must take an active role in the implementation of eGovernment. Citizens have witnessed the advances in personalisation of service, accessibility and greater use of technology in the private sector that has created an expansion of innovative ICT solutions and they are now demanding that their governments do the same. This creates an environment where the provision of eGovernment services must be approached with seriousness and with the consideration of the requirements of all stakeholder groups. The aim of this paper is to detail research undertaken to examine the path towards implementation of mature eGovernment services in the country of Nigeria. The research has included a comprehensive benchmarking activity in relation to the content analysis of state government websites in Nigeria and comparison to equivalent provision of council websites in the UK. Following this an eGovernment services requirements survey targeted at citizens was conducted to determine from a citizen perspective the present need for and evaluation of eGovernment services across Nigeria and the UK. In terms of findings, the content analysis demonstrated significant shortcomings with existing state government websites in Nigeria with only 30% of websites analysed providing basic mechanisms for citizens to interact with government services. The analysis of citizen requirements found that amongst those user groups targeted there was a high level of expectation in relation to the provision of eGovernment services and also found that the Nigerian citizens surveyed were more engaged with the benefits that eGovernment could bring to their nation.

 

Keywords: eGovernment framework, eGovernment analysis, citizen requirements, Nigerian eGovernment, e-Services, eGovernment development

 

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