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Journal Article

Modeling and Illustrating Requirement Prioritization in Public E‑Service Development From a Value‑Based Perspective  pp3-17

Anders Avdic, Thomas Lambrinos

© Nov 2015 Volume 13 Issue 1, Editor: Frank Bannister, pp1 - 76

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Abstract

Abstract: A major problem in e‑service development is the prioritization of the requirements of different stakeholders. The main stakeholders are governments and their citizens,all of whom have different and sometimes conflicting requirements. In this pap er, the prioritization problem is addressed by combining a value‑based approach with an illustration technique. This paper examines the following research question: How can multiple stakeholder requirements be illustrated from a value‑based perspective in order to be prioritizable? We used an e‑service development case taken from a Swedish municipality to elaborate on our approach. Our contributions are: 1) a model of the relevant domains for requirement prioritization for government, citizens, technolog y, finances and laws and regulations; and 2) a requirement fulfillment analysis tool (RFA) that consists of a requirement‑goal‑value matrix (RGV), and a calculation and illustration module (CIM). The model reduces cognitive load, helps developers t o focus on value fulfillment in e‑service development and supports them in the formulation of requirements. It also offers an input to public policy makers, should they aim to target values in the design of e‑services.

 

Keywords: Keywords: public e-services, public e-service development, requirement prioritization, requirement domains, values, goals, illustration, requirement fulfilment

 

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Journal Article

Exploring User Participation Practice in Public E‑Service Development – Why, How and in Whose Interest?  pp72-86

Jesper Holgersson, Ulf Melin, Ida Lindgren, Karin Axelsson

© May 2018 Volume 16 Issue 1, Editor: Dr Carl Erik Moe, pp1 - 86

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Abstract

User participation is seen as an important enabler for successful public e‑service development. However, at the same time development of public e‑services is still often characterised by an internal government perspective with little consideration for external users’ perspectives. This paper challenges the overly positive attitude that is surrounding user participation in e‑government research. The paper aims to illustrate and problematize various aspects that influence why, how, and in whose interest user participation is conducted in public e‑service development. First, via a literature review, we identify a set of dimensions for critically exploring how, why, and in whose interest user participation is conducted in public e‑service development projects. Second, we use these dimensions in order to characterise and analyse three empirical public e‑service development cases in order to test the utility, usefulness, and feasibility of the identified dimensions. Our findings highlight the importance of questioning and elaborating on the motives behind user participation (the why) in public e‑service development. We also identify two basic forms of how user participation is addressed in public e‑service development projects: 1) veneered participation, and 2) ad‑hoc participation. Furthermore, we argue that any decisions made regarding user participation in public e‑service development should be based on conscious and informed choices concerning why user participation is needed and what it may bring for different stakeholders and their interests.

 

Keywords: E-government, User Participation, Public e-service development

 

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Journal Issue

Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Keywords: ICT4D, Capability Approach, Design-reality gap, ICT4D evaluation, ICT4D champion, Jigawa ICT, economic empowerment, information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda, Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship, enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research, degree of digitalization, satisfied citizens, local e-government, municipality, Sweden, E-government, User Participation, Public e-service development

 

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