The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

E‑government in Rwanda: Implementation, Challenges and Reflections  pp19-31

Jean Damascene Twizeyimana, Hannu Larsson, Åke Grönlund

© May 2018 Volume 16 Issue 1, Editor: Dr Carl Erik Moe, pp1 - 86

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Abstract

E‑government is currently high on the agenda in many developing countries (DCs). While e‑government is well‑established in many developed countries it is new to least developed countries. Countries that start implementing e‑government today can benefit from easy import of modern technologies, but adaptation to local conditions and the organizational change that is required cannot be imported, but must be developed at home. By using examples of an ongoing initiative by the Government of Rwanda to digitalize all G2C and G2B into a single window platform, the current study investigated the important challenges in the implementation of e‑government in Rwanda. An interpretive case study was followed. Data was collected through interviews and participatory observations during August to December 2015. Data analysis was inductive, the analysis method was content analysis, and the coding followed open‑coding. NVivo software has been used to handle data and facilitate the analysis. The study found six overarching categories of aspects that challenge a successful implementation of e‑government in Rwanda. They include information infrastructure for e‑government, social inclusion, governance, management, trust in the new system, and languages. However, challenges to e‑government implementation should not be taken as of the same extent, neither their degree of mitigation. Rather, they influence and are influenced by various contextual factors which include political support, nature of the e‑government project, implementation strategies, human and socio‑economic development, existing information infrastructure, and operational capabilities. Having said this, we also argue that countries should learn from one another of their experiences, success stories, and mistakes. Despite a number of associated challenges, the adopted public‑private partnership (PPP) approach to e‑Government implementation in Rwanda might indeed seem as a suitable catalyst for e‑government success in the country.

 

Keywords: information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda.

 

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Journal Article

Developing Administrative Law into Handling the Challenges of Digital Government in Denmark  pp136-146

Hanne Marie Motzfeldt, Ayo Næsborg-Andersen

© Oct 2018 Volume 16 Issue 2, Editor: Dr Carl Erik Moe, pp87 - 146

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Abstract

Denmark is far in developing Digital Government. Two essential challenges have, however, emerged. First, the use of information and communication technology (ICT) has caused unlawful administration in some areas due to deficient and faulty programming, in some cases violating the very core of rule of law. This unwanted side effect of digitalisation has been counteracted by a development of new principles of Danish administrative law; administrative law by design and the requirement for a good administration impact assessment. Administrative law by design imposes a duty on public authorities to apply a value‑based approach and to ensure relevant legislation and unwritten principles of public administrative law are embedded into the design of ICT. Good administration impact assessment entails a requirement for mapping all relevant legislation and principles of administrative law as part of the development of a given technology, if it is to be used by public authorities. Second, a major challenge is the skidding of control and insight as the digitalisation transition progresses and the technologies used develops. Some Danish authorities have already lost the oversight, the knowledge and the control of the systems used within their areas of administration, as also described in this article. During the summer of 2017 Danish administrative law might have adjusted to this challenge as well. The Parliamentary Ombudsman stated that in some cases the explicit acceptance of the democratically legitimised parliament, in other words legislation, is needed, if private companies are to develop and operate technologies used in the public sector. The aim of this article is to give a brief description of these two challenges caused by digitalisation and to hopefully serve as inspiration for others facing similar challenges and to give a more comprehensive insight in the subsequent development of Danish administrative law.

 

Keywords: Public-private partnership, outsourcing, Rule of law, e-government, Digital Government, the Danish Parliamentary Ombudsman, Administrative law by design, digitalisation, administrative law, good administrative impact assessment.

 

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Journal Issue

Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Keywords: ICT4D, Capability Approach, Design-reality gap, ICT4D evaluation, ICT4D champion, Jigawa ICT, economic empowerment, information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda, Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship, enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research, degree of digitalization, satisfied citizens, local e-government, municipality, Sweden, E-government, User Participation, Public e-service development

 

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Journal Issue

Volume 16 Issue 2 / Oct 2018  pp87‑146

Editor: Dr Carl Erik Moe

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Keywords: task characteristics, business intelligence success, public sector, quantitative research, Adoption, non-adoption, channel choice, citizens, Germany, qualitative research, multichannel management, citizen multichannel behavior, action research, collaboration; caseworkers, Udbetaling Danmark, Public-private partnership, outsourcing, Rule of law, e-government, Digital Government, the Danish Parliamentary Ombudsman, Administrative law by design, digitalisation, administrative law, good administrative impact assessment, , crisis management, leadership, information management, situational awareness, crisis response, crisis management system

 

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