The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

For general enquiries email administrator@ejeg.com

Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Digital Government is available here

 

Journal Article

Exploring the Challenges Of M‑Government Adoption in Saudi Arab ia  pp18-27

Anan Alssbaiheen, Dr. Steve Love

© Nov 2015 Volume 13 Issue 1, Editor: Frank Bannister, pp1 - 76

Look inside Download PDF (free)

Abstract

Abstract: This study explores challenges faced by m‑government services provided by the Ministry of Higher Education and Technical and Vocational Training Corporation in Saudi Arabia. By collecting data through surveys from students registered with the Mi nistry of Higher Education and Technical and Vocational Training Corporation and employees of IT and Communication Ministry in Saudi Arabia, this study shows that the high level of mobile penetration in the country offers an opportunity for Saudi Arabian government to offer mobile government services in the country. The results suggest that students find m‑government services ineffective and expensive. However, employees believe that the effective implementation of m‑government services is a feasible opti on and it would enhance the technological development in Saudi Arabia. Certain barriers to m‑government adoption were identified, including the lack of necessary infrastructure and insufficient level of understanding amongst students. There is also a lack of the customization of mobile government services and lack of access to mobile technologies.

 

Keywords: Keywords: Saudi Arabia, Mobile Government, M-government, E-government, Challenges, Customization of Services, Mobile Infrastructure

 

Share |

Journal Article

An Investigation into Sustainable e‑Government in Saudi Arabia  pp1-16

Sulaiman Aljarallah, Dr. Russell Lock

© Apr 2020 Volume 18 Issue 1, Editor: Dr Carl Erik Moe, pp1 - 29

Look inside Download PDF (free)

Abstract

Sustainable e‑government has become an important consideration for governments. However, existing e‑government literature on sustainability is sparse. A quantitative empirical study was conducted to survey the perceptions of Saudi Arabian citizens with regard to the characteristics of sustainable e‑government. Survey data gathered from 442 respondents were analysed to investigate their understanding of the importance of each of these characteristics, allowing the identification of a set of key characteristics likely to influence citizens’ utilization of sustainable e‑government services. The study also investigated users’ perceptions of three key barriers to the ability of policymakers to develop and adopt sustainable e‑government systems. The results indicate that the characteristics perceived to be the most significant were usability, security, performance, transparency and flexibility, whereas respondents were relatively unconcerned with the social, environmental and economic dimensions of the impact of the software used in e‑government systems. This study has also shed new light on experts’ perceptions by investigating sustainable e‑government features from their perspective. Data gathered from 83 respondents affirms the importance of sustainable e‑government, the importance of cooperation between software development department and government agencies during designing and using sustainable e‑government, and the influence of sustainability qualities on e‑government. These results will be utilised in future as part of a framework for evaluating sustainable e‑government.

 

Keywords: e-government, sustainability, sustainable e-government, software, characteristics, empirical study, end-users, experts, Saudi Arabia

 

Share |

Journal Issue

Volume 18 Issue 1 / Apr 2020  pp1‑29

Editor: Dr Carl Erik Moe

View Contents Download PDF (free)

Keywords: e-government, sustainability, sustainable e-government, software, characteristics, empirical study, end-users, experts, Saudi Arabia

 

Share |