The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Is e‑democracy more than democratic? ‑ An examination of the implementation of socially sustainable values in e‑democratic processes  pp84-94

Gustav Lidén

© Oct 2012 Volume 10 Issue 1, Editor: Frank Bannister, pp1 - 94

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Abstract

A growing literature tries to contribute to a more balanced view of the concept of e‑democracy. However, one seldom discussed aspect is the concept’s inadequate dimension on what a desirable development of society consists of. By adding certain values, today most pronounced in the theory of social sustainability, this article examines the awareness of such in three e‑democratic projects in Swedish municipalities. This is carried out through a qualitative inquiry that uses different types of data and that regards social sustainability as an ongoing process that is suitable to be analysed in relation to other structures in society. The empirical part reveals different important topics. First it shows that the conscious¬ness of socially sustainable values varies between the examined cases. Second, this variation can be due to both the varying success of e‑democracy and to conditions inside the political organizations. In conclusion, this paper reveals that the consequence of adding a socially sustainable perspective to e‑democracy is that it provides adequate opportunities for analysing social development without missing out qualities that are desired in a democratic society.

 

Keywords: e-democracy, social sustainability, democratic theory, political participation, political equality, Sweden

 

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Journal Article

Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e‑Government in Sweden  pp59-71

Irene Bernhard, Livia Norström, Ulrika Lundh Snis, Urban Gråsjö, Martin Gellerstedt

© May 2018 Volume 16 Issue 1, Editor: Dr Carl Erik Moe, pp1 - 86

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Abstract

The aim was to investigate whether there is a relationship between degree of e‑government in Swedish municipalities and perceived satisfaction among citizens generally. This is a large‑scale quantitative study based on valid and reliable Swedish national surveys. Based on these surveys, a new comprehensive index for measuring “degree of digitalization” was constructed. Citizen satisfaction was measured using established indices covering three dimensions: satisfaction with living in the municipality, satisfaction with performance of government activities (delivered services), and satisfaction with transparency and influence. The results show that there is a relationship between the degree of digitalization in a municipality and the perceived satisfaction among its citizens. The degree of digitalization is related to all three dimensions of citizen satisfaction. Additionally, this study indicates that the strength of this relationship is in parity with or even stronger than the relationship between citizen satisfaction and other crucial factors such as educational level and median income.

 

Keywords: degree of digitalization, satisfied citizens, local e-government, municipality, Sweden

 

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Journal Issue

Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Keywords: ICT4D, Capability Approach, Design-reality gap, ICT4D evaluation, ICT4D champion, Jigawa ICT, economic empowerment, information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda, Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship, enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research, degree of digitalization, satisfied citizens, local e-government, municipality, Sweden, E-government, User Participation, Public e-service development

 

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