The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Implementing e‑Government Services in East Africa: Assessing Status through Content Analysis of Government Websites  pp39-54

Janet Kaaya

© Jun 2004 Volume 2 Issue 1, Editor: Frank Bannister, pp1 - 74

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Abstract

A content analysis study was conducted to determine the status of government websites of three East African countries ‑ Kenya, Tanzania and Uganda ‑ using establishment year, visibility and usability attributes. The results were matched with a four‑stage model of e‑Government growth based on the status of websites from simple to sophisticated features. The study identified 98 government websites including 33 for Kenya, 37 for Tanzania and 28 for Uganda. More than 83% of the identified websites were established between 2000 and 2003 and their creators are still undergoing the learning experience. The website visibility test ranged from 27% to 40% and the average for three countries was 32%. Usability analysis revealed more interactivity features for Tanzanian and Ugandan websites than Kenyan websites. The study concludes that all of the East African websites are at the first and second stages of the website development and corresponding e‑Government services. One of the theoretical and practical implications of the study is a move toward a standardized use of the website evaluation attributes among various researchers to gauge stages of e‑Government implementation. These attributes can also serve as indicators for individual governments to strive toward advanced stages of e‑ Government implementation.

 

Keywords: Website visibility, website usability, website interactivity, East Africa, Kenya, Tanzania, Uganda, content analysis

 

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Journal Article

Exploring Issues Underlying Citizen Adoption of eGovernment Initiatives in Developing Countries: The Case of Tanzania  pp175-187

Jim Yonazi, Henk Sol, Albert Boonstra

© Dec 2010 Volume 8 Issue 2, ECEG Conference Issue, Editor: Frank Bannister, pp83 - 235

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Abstract

Adoption plays an important role in the success of eGovernment initiatives. Low adoption, particularly by citizens, indicates inadequate utilization and rejection of the initiatives by the intended users. This may lead into failure of eGovernment initiatives. This is particularly important in the context of developing countries such as Tanzania where eGovernment is a newly imported innovation. It is therefore imperative to understand and proactively consider issues underlying citizen adoption of eGovernment initiatives in that context. This study aimed at identifying issues underlying adoption of eGovernment initiatives in Tanzania, a typical developing country. The results are important for designing, deploying, and evaluating of the initiatives in the country. In this paper, we present research results concerning issues influencing adoption of eGovernment initiatives by citizens in Tanzania. Using the case study approach as our strategy, we investigated the adoption of three government organisations. We found that the adoption of eGovernment initiatives in Tanzania is determined by (1) perceived organisational preparedness (2) citizen preparedness (3) service intrinsic issues, (4) access limitations, and (5) organisational context. We perceive that it is possible to achieve higher degree of citizen adoption of eGovernment initiatives in Tanzania. However, the government need appropriate strategies to overcome challenges posed by the issues identified in this study.

 

Keywords: eGovernment, Tanzania, adoption, Africa, developing countries

 

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