The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

The Adoption of the Traffic Violation E‑payment System (TVEPS) of Kuwait  pp1-19

A Omar E M. Khalil, Alaa Al„Nasrallah

© Nov 2014 Volume 12 Issue 1, Editor: Frank Bannister, pp1 - 125

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Abstract

Abstract: E‑government (e‑gov) has become indispensable for government modernization. Its success, however, is contingent upon its adoption by the intended users. This research used an extended version of the Unified Theory of Acceptance and Use of Tech nology (UTAUT) model to investigate a number of factors that are believed to affect the Kuwaiti citizens adoption of the traffic violation e‑payment system (TVEPS). Effort expectancy and social influence were found to influence the use intention, and users Internet experience moderated such a relationship. However, performance expectancy did not influence the intention to use TVEPS. Facilitating condition, trust and use intention were found to influence the actual use of the system. While gender mod erated the relationship between facilitating conditions and actual use of the system, awareness moderated the relationship of trust and use intention with the actual use of the system. These findings and their implications are further discussed in the pap er.

 

Keywords: Keywords: UTAUT, e-government, Effort Expectancy, Performance Expectancy, Social Influence, Facilitating Conditions, Trust, Kuwait

 

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Journal Article

Factors Affecting Citizens use of Social Media to Communicate With the Government: A Proposed Model  pp60-72

Reemiah Muneer ALotaibi, Muthu Ramachandran, Ah-Lian Kor, Amin Hosseinian-Far

© Jun 2016 Volume 14 Issue 1, Editor: Frank Bannister, pp1 - 134

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Abstract

Abstract: With the emergence of Web 2.0 technology, governments are able to deliver quality services and fully satisfy the needs of their citizens. Despite the importance of this emerging trend, identifying and attracting an audience for government‑affili ated social media (SM) services has proved to be a significant challenge. The figures for public participation in government2.0 remain below expectations. This paper is one of the few attempts to identify those factors affecting citizens decisions to u se SM platforms as a means for communication with their government. To develop a new model of SM adoption, this research study is based on a literature review, and will extend the Unified Theory of Acceptance and Use of Technology (UTAUT) model by integ rating cultural factors identified by the Hofstede model (masculinity, uncertainty avoidance, power distance and collectivism) and factors related to the trust and motivational model. This paper has created a comprehensive taxonomy of those factors that influence the adoption of SM among citizens, while providing a list of hypotheses for evaluating the significance of these factors.

 

Keywords: Keywords: Government 2.0, Citizen, UTAUT, Web 2.0, Social media

 

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