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Journal Article

The use of Web 2.0 on Mexican State Websites: A Three‑Year Assessment  pp107-121

Rodrigo Sandoval-Almazan, J. Ramon Gil-Garcia, Luis F. Luna-Reyes, Dolores E. Luna, Gabriela Diaz-Murillo

© Dec 2011 Volume 9 Issue 2, ECEG, Editor: Frank Bannister, pp93 - 222

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Abstract

Web 2.0 tools and applications (e.g., blogs, wikis, forums, RSS, podcasts and videocasts) as well as social markers (e.g., Del.icio.us, Technorati, Facebook and Digg) have reached government and commerce sites; however, there is still a dearth of res earch related to the adoption levels of such tools. The purpose of this research is to contribute toward filling this gap by assessing the impact of this trend on Mexican local government sites by asking the following question: to what extent have local e ‑government websites in Mexico adopted Web 2.0 tools and applications? To answer this question, the paper starts by reviewing key concepts of Web 2.0 applications in government portals. On the basis of a longitudinal evaluation of Mexican local government sites, we found that most of the websites analyzed have increased their use of Web 2.0 tools and applications; however, we also found that not all applications are equally well‑developed or used on the local websites. Web 2.0 is only in the initial stage s of adoption in Mexican government websites.

 

Keywords: government 2.0, eGovernment, social media, Twitter, Web 2.0, websites

 

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Journal Article

Factors Affecting Citizens use of Social Media to Communicate With the Government: A Proposed Model  pp60-72

Reemiah Muneer ALotaibi, Muthu Ramachandran, Ah-Lian Kor, Amin Hosseinian-Far

© Jun 2016 Volume 14 Issue 1, Editor: Frank Bannister, pp1 - 134

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Abstract

Abstract: With the emergence of Web 2.0 technology, governments are able to deliver quality services and fully satisfy the needs of their citizens. Despite the importance of this emerging trend, identifying and attracting an audience for government‑affili ated social media (SM) services has proved to be a significant challenge. The figures for public participation in government2.0 remain below expectations. This paper is one of the few attempts to identify those factors affecting citizens decisions to u se SM platforms as a means for communication with their government. To develop a new model of SM adoption, this research study is based on a literature review, and will extend the Unified Theory of Acceptance and Use of Technology (UTAUT) model by integ rating cultural factors identified by the Hofstede model (masculinity, uncertainty avoidance, power distance and collectivism) and factors related to the trust and motivational model. This paper has created a comprehensive taxonomy of those factors that influence the adoption of SM among citizens, while providing a list of hypotheses for evaluating the significance of these factors.

 

Keywords: Keywords: Government 2.0, Citizen, UTAUT, Web 2.0, Social media

 

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