The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Current State of e‑Government in Slovenian Municipalities  pp127-138

Mateja Kunstelj, Mitja Decman

© Dec 2005 Volume 3 Issue 3, Editor: Frank Bannister, pp99 - 156

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Abstract

The study presented in the paper is focused on empirical analysis of the present state of e‑Government development in Slovenian municipalities, which derives from the survey conducted in the second part of 2003. It comprises a quantitative and qualitative analysis of websites, a public servants questionnaire and a real case test of municipalities e‑mail responsiveness. Some results are also compared to the results of our past measurements and similar studies in other countries, although the latter is hardly to do, due to different organisation structures, duties and competences of local government bodies in different countries.

 

Keywords: e-Government, measuring e-Government, benchmarking, municipalities, Slovenia

 

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Journal Article

Measuring for Knowledge: A Data‑Driven Research Approach for eGovernment  pp226-235

Pieter Verdegem, Jeroen Stragier, Gino Verleye

© Dec 2010 Volume 8 Issue 2, ECEG Conference Issue, Editor: Frank Bannister, pp83 - 235

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Abstract

As ICT provide a lot of possibilities, high expectancies exist towards the electronic public service provision. All governments are increasingly establishing their e‑strategies. However, eGovernment still faces many challenges as it continues to develop. The current status of electronic services delivery opens up a lot of questions, both for practitioners and researchers. Therefore, further progress of eGovernment needs a profound knowledge base. eGovernment policy has focused several years on bringing online public services and on benchmarking their availability and sophistication. Simultaneously, eGovernment measurement and monitoring activities are often based on the so‑called supply‑side benchmarking. Although this is important knowledge, it is under criticism because it lacks a user‑centric viewpoint of eGovernment development. This article presents and discusses a bottom‑up and data‑driven approach about how research can help to manage (user‑centric) eGovernment strategies. Based on statistical testing (techniques of structural equation modeling, SEM) of large‑scale sample data from the Belgian government, the authors have investigated which relations do exist between contextual variables and the availability and/or satisfaction of electronic public services. By doing this, this manuscript presents an illustration of a data‑driven approach in eGovernment monitoring and it explains how this can support and enrich the management and evaluation of eGovernment policy.

 

Keywords: eGovernment, methodology, management, benchmarking, evaluation, satisfaction, structural equation modeling, SEM

 

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Journal Article

Conundrums in Benchmarking eGovernment Capabilities? Perspectives on Evaluating European Usage and Transparency  pp169-177

Michaelene Cox

© Dec 2014 Volume 12 Issue 2, ECEG 2014, Editor: Frank Banister, pp95 - 207

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Abstract

Abstract: This study examines three popular instruments used to assess good governance in response to initiatives promoting digitally‑provided public services. It provides a comparative analysis of e‑capabilities and trustworthiness in EU member states fr om benchmarks established by the European Commission, Transparency International and the United Nations in order to answer three questions: How do EU members stand when eGovernment capabilities are measured by multiple instruments? Does citizen online use and government website usability reflect user perceptions about transparency? And finally, is an overall ranking of eGovernment development associated with different measures of usage, transparency and public corruption? Comparing average scores between East and West EU member states, and conducting bivariate correlations of these various features, demonstrate that the demands placed upon member states to meet goals of the EU 2020 Digital Initiative are met to varying degree. This paper thus offers a uni que perspective of eGovernment trends in Europe by integrating public and expert opinions on citizen interaction with government officials and completion of forms online, user centricity of national government websites, perceived levels of transparency in eGovernment and political corruption, and overall status of eGovernment development.

 

Keywords: Keywords: benchmarking, user-citizen perceptions, transparency, corruption, eGovernment capabilities

 

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Journal Issue

Volume 3 Issue 3 / Nov 2005  pp99‑156

Editor: Frank Bannister

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Keywords: electronic journal, papers, articles, eGovernment, electronic government, eGovernment methods, eGovernment studies, e-Government, Accessibility guidelines, Administration, Administrative workflows, Benchmarking, Citizen interaction, Country case study, Diffusion, Digital divide, e-Government, e-Procurement, Institutions, Internet access, Inter-organizational systems, Legal constraints, Measuring e-Government, Municipalities, Mutual aid, Non-conforming case, Policy, Public process modeling, Public sector, Slovenia, Tools, Web style guide, Web testing and evaluation and assistive technology

 

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Journal Issue

Volume 3 Issue 4 / Dec 2005  pp157‑240

Editor: Frank Bannister

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Keywords: electronic journal, papers, articles, eGovernment, electronic government, eGovernment methods, eGovernment studies, e-Government, Accessibility guidelines, Administration, Administrative workflows, Benchmarking, Citizen interaction, Country case study, Diffusion, Digital divide, e-Government, e-Procurement, Institutions, Internet access, Inter-organizational systems, Legal constraints, Measuring e-Government, Municipalities, Mutual aid, Non-conforming case, Policy, Public process modeling, Public sector, Slovenia, Tools, Web style guide, Web testing and evaluation and assistive technology

 

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