The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Communication and Culture: Designing a Knowledge‑enabled Environment to Effect Local Government Reform  pp159-168

Vivien Reid, Barbara Bardzki, Stephen McNamee

© Oct 2004 Volume 2 Issue 3, Editor: Frank Bannister, pp147 - 218

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Abstract

Knowledge sharing processes and an appropriate infrastructure are key elements to successful Knowledge Management (KM) initiatives but culture is paramount. In a public sector context, where organisational structures tend to be hierarchical and complex, implementing effective KM is a difficult task. Central to the success of such initiatives are culture, trust, loyalty or solidarity and a supportive communication climate.

 

Keywords: knowledge local government culture communication trust

 

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Journal Article

The Role of National Culture on Citizen Adoption of eGovernment services: An Empirical Study  pp93-106

Omar Al-Hujran, Mahmoud Al-dalahmeh, Anas Aloudat

© Dec 2011 Volume 9 Issue 2, ECEG, Editor: Frank Bannister, pp93 - 222

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Abstract

Increasingly governments around the world have realized the imperative of providing the public with not only improved government information and services but also improved public governance, transparency and accountability through eGovernment services. However, many governments still face the problem of low level adoption of eGovernment websites. It is because the issue of eGovernment adoption is complex and multi‑dimensional in nature. In consequence, it must be carefully addressed not only from technological perspectives but also from social, cultural, and organizational perspectives. The business case for developing sustainable successful eGovernment initiatives critically depends on our knowledge and understanding of how to increase citizen adoption of eGovernment websites. A review of the literature, however, shows that much of extant eGovernment research has focused on eGovernment adoption in developed countries. In consequence, little is known about national cultural factors that may influence eGovernment adoption in developing countries. This knowledge gap is particularly apparent in Jordan. Therefore, the objective of this paper is to examine national cultural factors that may influence citizen adoption of eGovernment websites in this culturally different part of the world. We developed an integrated model by extending the technology acceptance model (TAM) with Hofstede’s national culture dimensions, which is used to evaluate the impact of national culture on eGovernment adoption in this paper. Based on survey data collected from a total of 197 Jordanian citizens, evidence shows that while two cultural dimensions: power distance and uncertainty avoidance had significant impacts on citizens' intention to adopt eGovernment, the other three cultural dimensions: individualism, masculinity, and long‑term orientation had no discernible impacts. The results also indicate that perceived usefulness, perceived ease of use, attitude are significant indicators of citizens’ intention to use state government services online.

 

Keywords: eGovernment adoption, technology acceptance model, culture, Jordan

 

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Journal Article

Organizational Adaptation to Sustain Information Technology: The Case of E‑Government in Developing Countries  pp70-83

Nurdin Nurdin, Rosemary Stockdale, Helana Scheepers

© Oct 2012 Volume 10 Issue 1, Editor: Frank Bannister, pp1 - 94

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Abstract

Increasingly governments around the world have realized the imperative of providing the public with not only improved government information and services but also improved public governance, transparency and accountability through eGovernment services. Ho

 

Keywords: eGovernment adoption, technology acceptance model, culture, Jordan

 

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Journal Article

Public Administration Presence on the Web: a Cultural Explanation  pp11-22

Fatma Bouaziz

© Apr 2008 Volume 6 Issue 1, Editor: Frank Bannister, pp1 - 64

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Abstract

UN reports (2002‑2005) reveal several differences in worldwide adoption of e‑Government by public administration (PA). This research conducts an analysis of the impact of the national culture on e‑ Government adoption by PA to attempt to explain these differences. The impact of culture, as defined by Hofstede, is tested at the level of Web Measure Index and at the different stages of e‑Government evolution. The regression analysis and Pearson's coefficients show the importance of Individualism and Uncertainty Avoidance. Power Distance has lower impact on e‑Government adoption. The level of education attainment moderates these relationships.

 

Keywords: e-Government, stages of e-Government evolution, Web Measure Index, national culture

 

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Journal Issue

Volume 6 Issue 1 / May 2008  pp1‑64

Editor: Frank Bannister

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Keywords: business process modeling, citizen participation, computer self-efficacy, continuance intention, customer orientation, e-democracy, e-government, electronic government, evaluation, IT project management, legal design, legal visualization, municipal managers, national culture, public value, recommendation, social value, stages of e-government evolution, technology acceptance model, trust, Web Measure Index

 

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