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Journal Article

Information System and Information Infrastructure Deployment: the Challenge of the Italian e‑Justice Approach  pp43-52

Francesco Contini, Antonio Cordella

© Aug 2007 Volume 5 Issue 1, Editor: Frank Bannister, pp1 - 95

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Abstract

Information systems development methodologies are still mainly concerned with the research of better ways to provide technical solutions for given organisational problems. The paper challenges the appropriateness of this scope of development methodologies when system development deals with the deployment of information infrastructures. The attempt of the Italian Ministry of Justice to deploy e‑justice, a new information infrastructure for the judiciary, is taken as an explanatory case. The research data suggests that development methodologies supporting information system development that focus on the solution of technical problems result that are appropriate to match design and adoption processes in simple organisational contexts, such as in the case of the automation of bureaucratic procedures supporting judicial activities. When the involved context and adoption process is more complex and challenging, as in the e‑justice case, it seems necessary to change the aim and scope of the chosen system development methodologies. The conceptual shift from information systems to information infrastructures allows one to grasp this growing complexity and to propose development methodologies, such as cultivation, that eases the deployment of such initiatives.

 

Keywords: information systems development methodologies, information infrastructures, e-justice, cultivation

 

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Journal Article

Envisioning e‑Justice for Criminal Justice Chain in Finland  pp56-66

Iina Aaltonen, Jari Laarni, Karo Tammela

© Nov 2015 Volume 13 Issue 1, Editor: Frank Bannister, pp1 - 76

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Abstract

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Keywords: Keywords: e-justice, criminal justice chain, case management systems, court room, work practice

 

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Journal Article

The use of ICT in Brazilian Courts  pp339-348

Roberto Fragale Filho

© Dec 2009 Volume 7 Issue 4, ECEG 2009, Editor: Frank Bannister, pp295 - 432

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Abstract

Transparency and effectiveness are emphasized as two positive consequences of the use of information and communication technologies (ICT) in the Courts. Indeed, ICT expanded the possibilities of access to information and judicial decisions, as well as its use especially in acts of distrainment, have given greater transparency and effectiveness to the judicial acts. In Brazil, federal, state and labor courts have web sites where judicial information is disclosed and their decisions are published. Moreover, they have agreements with the Federal Revenue Secretariat, the Central Bank and the National Register of Automobiles that allow them to implement all acts of distrainment. However, not all Courts are at the same stage as to the use of ICT because, on one hand, their web pages do not have all the features available and, on the other hand, their users are unable to explore the full potential offered by the new technologies. Delivering a diagnosis of the existing offer in the Courts' web sites and of the use of their agreements with other public services is the first task that is being proposed here. This paper intends to examine how such things are changing the judicial function and, in particular, the figure of the judge, in addition to contributing to a new insertion of the Judiciary in the society.

 

Keywords: e-justice, Brazil, web services, access

 

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Journal Issue

Volume 5 Issue 1 / Jun 2007  pp1‑95

Editor: Frank Bannister

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Editorial

The level of research activity in e‑government research continues to escalate. Earlier this year I attended part of the East European e‑Government Conference in Prague. June saw the European Conference on e‑Government in The Hague and (at the time of writing) will be followed by e‑Gov in Regensburg in early September and the European Group of Public Administration Conference later in the same month in Madrid: good for the research field, if not for meagre and stressed out academic travel budgets.

While a great deal of research is being produced, and maybe because so much research is being produced, the quality is mixed. Consequently it can take time to find papers of sufficient quality to publish in the journal. I am therefore pleased to have nine good articles, with a truly international mix, for this issue.

In their article Bof and Previtali examine the state of e‑government in the Italian health services. The authors have done some serious groundwork in their research and the picture they come up with is of a sector struggling to get to grips with this technology – particularly in the area of procurement. Their analysis of the reasons underlying these problems is blunt and their prescriptions will be of interest to many organisations.

Carr and Gannon O’Leary examine the UK’s Framework for Multi‑Agency Environment (FAME) research programme. The lessons from this research include the perhaps not surprising one that complex projects take time to implement, but they make the innovative suggestion that one approach to assisting such processes is closer engagement between agencies and universities with expertise in social and information technology sciences.

I first heard Castelnovo and Simonetta’s paper at the ECEG conference in Genoa last year and I recall being quite taken by it at the time. It appears here in a more fully developed form. The article explores the concept of public value, a topic that in my view does not receive anything like enough attention from the research community. Based on their conceptualisation of public service value, they propose a novel approach to the evaluation of e‑government projects. While they do this in the context of small local government projects, many of the ideas here are applicable in a wider arena

Canada is usually held up as one of the paragons of e‑government. In the various international benchmarks, Canada is consistently in the top two or three. In their article, Kumar et al look underneath the hood at what is actually going on in Canadian e‑government, where it seems use of government websites for information is much more important to most citizens than the ability to carry out on‑line transactions. Starting from this, and using an extensive study of the literature, the authors develop and propose a conceptual model of e‑government adoption, somewhat analogous to some of the more developed technology adoption models.

e‑Readiness is a useful concept, but how does one measure it? In their article, Zaied et al address this question in the context of countries in the Arab world. Drawing on an extensive list of scholarly and professional sources, they develop a measurement instrument and then use this to explore the state of readiness in Kuwait using three constructs, human skills, infrastructure and connectivity. Their approach may be of interest to other researchers in developing countries as a way of assessing the state of readiness of their own countries for e‑government.

One of the persistent issues in e‑government is the diversity and duplication of data, just one aspect of the widespread silo phenomenon in public administration. Chiang and Hseih’s article describes the findings of an extended research project into information integration in Taipei County in South Korea. Anybody who has any experience of merging and/or integrating large data set will appreciate both the business and technical challenges that this presents. However once done, the benefits, as the authors show, are considerable ranging from cost reduction to lower administrative workloads and ease of standardisation.

Another aspect of Italian public services, the justice system, is examined by Contini and Cordella, who use it as a case study for an exploration of systems design and development methodologies. Public sector systems in general tend to be complicated, but justice systems are particularly challenging when one moves from basic automation to applying technology to higher level processes such as the creation of new shared working practices. The authors argue that the methodologies used for system development in the past are no longer appropriate for these more complex problems and that what they describe as information infrastructure deployment projects need to be considered as socio‑technical rather than just technical projects.

On more or less the same theme of the complexity of public business processes, Freiheit and Zengl, describe the use of a modelling technique called Event‑driven Process Chains. They argue that traditional business modelling techniques are designed to help the software designer rather than the user (here the citizen) and argue that this and other methods which have been developed in the commercial sector can be usefully applied in the public sector. Having described this concept, they evaluate it using the European Judicial Network as one of a number of case studies. For those familiar with other modelling techniques, this approach has elements which will be familiar, and elements which are new. Even those who are not au fait with modelling techniques should find the ideas in this article interesting.

Finally, in this issue we are introducing a new feature. The journal receives a steady stream of what might be called ‘country’ articles, i.e. articles which outline the current state of e‑government in a particular country or region. One of the problems we sometimes have with these submissions is that, while they are interesting, they are not very academic and consequently, when we apply the normal standards of academic research rigour, they are rejected. However, I often find these papers informative and I think that other readers might too. So we have started a special section with an inaugural paper on e‑government in Nepal by Parajuli. I found this an engaging and different story from what, for most westerners, is still a slightly mysterious and exotic land. I hope that you will enjoy it as much as I did.

 

Keywords: assessment models, business processes, Canada, Cultivation, customer orientation, databases, developing country, digital government, e-Government leaders, e-Justice, e-Procurement, e-Readiness, event-driven process chains, FAME, HCOs, ICT, information infrastructures, information integration, information systems development methodologies, inter-communal cooperation, Nepal, organisational change, organizational requirements, public procurement, public services, public value, small local government organizations, socio-technical practice, user-interface, web site analysis, web site contents

 

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Journal Issue

Volume 7 Issue 4, ECEG 2009 / Dec 2009  pp295‑432

Editor: Frank Bannister

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Keywords: Africa, back-office automation, Brazil, citizens’ participation, developing countries, DOI and emerging economy access, DynaVote, e-government data interoperability, e-Justice, electronic voting, eVoting requirements, Fez e-government, form generation, GIF, goal orientation, governance, health information systems, implementation, information technology, institution theory, integration strategy, intellectual capital, interoperability, Interoperability tool, inter-organizational collaboration, joined-up government, new public management, ontology, perceived risk, practically, public value, records computerization, records management, supply chain management (SCM), TAM, technology acceptance model, trust, web services, WSML/WSMO, XML schema

 

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