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Journal Article

e‑Administration, e‑Government, e‑Governance and the Learning City: A typology of Citizenship management using ICTs  pp213-218

Hélène Michel

© Feb 2006 Volume 3 Issue 4, Editor: Frank Bannister, pp157 - 240

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Abstract

Citizenship implies a certain model of relationship between citizens and their government. This type of relationship can be conceived in several ways. Citizenship can be presented in the form of an object to be governed in various ways. Using a two year research‑action study in the town of Vandoeuvre (France), we elaborated a typology of citizenship management using Information and Computer Technologies composed of four modes: E‑administration, E‑ government, E‑governance and "The Learning City". In the "e‑administration" mode, the citizen is considered as a « consumer of rights » claiming personalized and efficient public services. It corresponds to a government « for the people » with a strategy of citizen satisfaction improvement. The second mode, that we call "e‑government" reflects a vision of a relatively passive citizen‑agent, who responds to his duties. Based on the need of quantifying and comparing solutions, this government of the people relies on regular consultations in order to improve the policy's acceptance. In this perspective, electronic voting is the most appropriate tool, because it facilitates the communication of citizens' opinions to government, while conserving a consultative characteristic. In the "e‑governance" mode, the citizen is considered an active agent of local democracy. The citizen is now considered as a source of ideas and initiatives that provides a mutual enrichment. The e‑governance model can launch a reflection on the local government's knowledge management capacity. This could then result in a fourth type of the citizen relationship management, which would not be a government of the people, for the people or by the people, but according to the people. We called this mode "the Learning City". The logic underlying this approach would be: "learn how to learn", defining a range of possible actions, choosing the decision corresponding to the criteria considered to be essential to the success. The citizens would at the same time be actors and determinants of the rules. The role of the local officials and the corresponding ICT tools remain to be imagined.

 

Keywords: e-Administration, e-Government, e-Governance, learning organization, Citizen Relationship Management, local government, ICT

 

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Journal Article

Government as Part of the Revolution: Using Social Media to Achieve Public Goals  pp134-146

David Landsbergen

© Dec 2010 Volume 8 Issue 2, ECEG Conference Issue, Editor: Frank Bannister, pp83 - 235

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Abstract

Social media is growing rapidly because it supports some important social needs. Government will need to understand how social media support these social needs if government is to use social media well. Social media supports the increased reliance on human networks, the need for rapid interactive communications, the need to blur what is private and public, and the need for engaging multimedia. Whether government can use social media will depend upon how well government can see, understand, and attend to these needs. Can government move from hierarchical, controlled communications to where it is just an (important) node within a network? Social media is about fast, interactive communications. How will bureaucracies adapt to the increased pressures for timely responses? Social media, therefore, presents novel and challenging strategic, policy, and managerial issues for many US governments. This paper reports on an environmental scan of the important issues facing US governments and the creative ways in which they are adapting to the challenges. This is supplemented by an in‑depth participant‑observation study of the use of social media by several departments within the City of Columbus, State of Ohio, USA. Proponents of social media, like those of the early days of the Internet, are wildly enthusiastic about how much social media can do to improve government. Claims are made that this technology is paradigm‑shifting, like the printing press, which put knowledge into the hands of the ordinary person. Given the many policy and managerial issues yet to be resolved, it is clear that there is no technology imperative that will necessarily drive government to become more democratic. Early web government pages could have been made more interactive, yet they primarily took on the task of broadcasting a one way instead of a two way flow of information. There is no reason to believe that Twitter would not follow the same path. It could easily become an application whose only benefit is in more quickly broadcasting information to a mobile phone. A better way to think about social media is that it merely provides a small window of opportunity, which for a short period of time, allows government to comprehensively reexamine how it does things, and thereby, provides the opportunity to change policies and procedures in a way that improves government. Governments typically ask how can we adapt social media to the way in which we do business? A very different question is how can social media provide us a way to do things in way that we have not done before? The question that is asked will determine whether a revolution will actually place.

 

Keywords: social media, Gov 2.0, e-governance, eGovernment, social capital

 

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Journal Article

From e‑Government to e‑Governance? Towards a model of e‑Governance  pp52-62

Matthias Finger, Gaelle Pecoud

© Mar 2003 Volume 1 Issue 1, Editor: Frank Bannister, pp1 - 62

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Abstract

This paper is conceptual in nature: in it, we seek to identify the current trends of State transformation, combine them with the changes in the new information and communication technologies, and extrapolate this combination into the near future. More precisely, the goal of the paper is to analyse how the New Information and Communication Technologies shape the newly emerging governance mechanisms at local, regional, national, European, and global levels. It furthermore aims at developing a conceptual model in order to understand the evolution towards e‑governance, as well as assessing its positive and negative implications for the State and the society at large. Finally, it compares our model with the currently existing definitions and conceptualisations of e‑governance and e‑government.

 

Keywords: State transformation, e-governance, e-government, e-regulation, e-democracy

 

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Journal Article

Remodelled and Restyled e‑Procurement — New Power Relationships Down Under  pp183-194

John Douglas Thomson

© Apr 2009 Volume 7 Issue 2, ECEG 2007, Editor: Frank Bannister, pp123 - 208

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Abstract

This paper analyses the way in which a major public sector organisation undertakes its high tech e‑ procurements and its power relationships at the interface with its private sector suppliers. This is undertaken by examining the corporate governance of significant high tech e‑procurements by the Australian Department of Defence. Comparative case study data of 106 e‑procurements were undertaken by the author over the key client development period from concept to contract award, with a view to determining 'best practice' e‑procurement process. The best practice model links technological developments with e‑procurement power frameworks, and provides a public sector client with knowledge to realize new power relationships at the publicprivate interface through the remodelling and restyling of its e‑procurement arrangements.

 

Keywords: e-governance, e-transactions, e-procurement, e-transparency, e-trust, e-project management

 

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Journal Article

Citizens4Citizens: Mapping Participatory Practices on the Internet  pp99-112

Albert Meijer, Nils Burger, Wolfgang Ebbers

© Jan 2009 Volume 7 Issue 1, Editor: Frank Bannister, pp1 - 122

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Abstract

Many important forms of public participation take place in interactions between citizens. Studying these interactions is crucial for understanding e‑governance, defined as steering in the public domain. The new forms of public participations can be labeled Citizens2Citizens interactions (C2C). Citizens use the Internet to facilitate policy participation (meant to support or undermine government policies), political participation (directed at influencing political decision‑making and agenda‑setting) and social participation (to increase social capital). Attention for these forms of digital participation coincides with the rise of a new set of Web applications which are grouped under the label 'Web 2.0'. This paper is an attempt to conceptualize and categorize the wide variety of types and forms of C2C to provide a basis for a further development of this new research field. We do not claim that our exploration will lead to a final and complete description of C2C; we merely aim to present an overview of the diversity of forms of C2C initiatives that are taking place in the digital world. The argument we are putting forward is that new technologies offer new venues for participating and that these new practices will constitute both a replication of and an addition to existing offline practices of public participation. Our explorative research of C2C initiatives results in a map of political, policy and social participation. This map of C2C initiatives can provide insights in the variety of Internet practices and help subsequent researches in their selection of initiatives for in‑depth studies. Additionally, our research results in an exploration of the implications the analyzed initiatives can have for participation in the public sector.

 

Keywords: political participation, policy participation, social participation, e-governance

 

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Journal Issue

Volume 7 Issue 1 / Jan 2009  pp1‑122

Editor: Frank Bannister

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Keywords: accessibility, barriers, BRAIN, business process, business rule, capacity for getting ahead, citizen participation, community building, coping and sense making strategies, developing nations, digital divide, disability, disenfranchisement, eDemocracy, e-governance, e-Government adoption, e-government readiness, Egypt, end-user approaches, e-readiness, information and communication technology, information dissemination, internet voting, IT transfer, KedaiKom, Malaysia, municipalities, policy participation, political participation, public participation, public sector, public servants, Section 508, service delivery, social and digital inclusion, social consequences, social participation, strategic planning, Switzerland, technology acceptance model, Telecentres, turnout, websites

 

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Journal Issue

Volume 7 Issue 2, ECEG 2007 / Apr 2009  pp123‑208

Editor: Frank Bannister

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Editorial

At the time of writing this editorial, I have just returned from the ICEGOV conference on e‑government and e‑governance in Ankara. In addition to excellent Turkish hospitality, the conference threw up a couple of lively debates in the parallel sessions. A good, well behaved academic argument can be one of the most productive and rewarding parts of a conference. Unfortunately good debates tend to be relatively rare as Session Chairs, armed with a “time up” card and a severe set of instructions from the organisers give each presenter their statutory 20 minutes plus five for questions before it is time for “next please”. Occasionally a discussion will continue during coffee or lunch, but sometimes debates only occur because the next speaker doesn’t turn up.

In Ankara, one of these debates was about what was meant by “e‑governance”? During the discussion, it quickly became clear that not only was there no agreement in the room on what the term meant, but also that some of those present were even unclear in their own minds what the difference was between e‑ government and e‑governance. The sight of academics disagreeing about anything and everything, including semantics, is as old as the first university seminar, but semantics matter in academia and the absence of clarity on what is meant by e‑governance was somewhat disconcerting. Rightly or wrongly, I got the feeling that many in the room had not actually given the matter much thought.

This lack of clarity is not an unknown phenomenon. Information systems have an unhappy history of relabelling basic concepts even though, in many cases, nothing fundamental in the technology has changed. Sometimes terms outlive their usefulness and have to be replaced and/or upgraded. On other occasions it seems more like an attempt to resuscitate a floundering field. Recently, even the term “e‑ government” has been under attack. At a meeting I attended last December, one of those present even suggested, I think only partially in jest, that we needed an exit strategy for e‑government. Various replacements are mooted including “transformational government”, “digital government” (popular in the US), “government 2.0” and, more recently, e‑governance. The latter is an unfortunate suggestion, because government and governance have quite different meanings. Furthermore, governance is a notoriously contentious, not to say downright slippery, subject even before putting “e‑“ in front of it.

Not surprisingly, a number of scholars have addressed the difference between e‑governance and e‑ government (including in this journal). While this is of some help, there are just too many interpretations of the expression. Definitions of e‑governance range from an information age model of governance to a “commitment” to use ICT to, inter alia, enhance human dignity and deliver economic development. Other authors more or less equate e‑governance with e‑democracy (in one article published in a leading journal a few years ago, the word “e‑governance” appears in the title and nowhere else in the text!). All this does not help when attending a conference presentation with “e‑governance” in the title although it may give a frisson of excitement as we await the definition that the presenter has in mind.

In a simple search on the web, it is possible to find quite a large number of scholarly papers on e‑ governance. Google throws up over four and half thousand of them. Prior to writing this, I scanned about a dozen of these. While a few differentiated between e‑government and e‑governance, none of them gave a satisfactory account of the material difference between e‑governance and plain old non “e‑“ governance. Such an article may be out there, but I suspect that there is a gap in the market for a really good paper on this topic.

Whatever the definition(s), it behoves academics and scholars to be clear in what they say. Muddling up two quite different concepts is not good scholarship. There is also a need to put some clear blue water between e‑governance and governance generally. ICT certainly enables us to do many things that were heretofore impractical thus reifying hitherto theoretical or abstract problems. Whether it creates new problems is not so obvious. There is plenty of scope for some further contributions to this debate.

 

Keywords: business process improvement, business process reengineering, case study, digital democracy, digital services, e-business, e-commerce, e-democracy, e-governance, e-government services, electronic tax filing, engagement, enterprise information architecture, e-participation, e-procurement, e-revenue, e-tax, e-transactions, e-transparency, e-trust, information technology, internal stakeholders, international tax strategy, Japan, local e-government, National Tax Agency, organizational (re-)design, permanent establishment (PE), public service reform, Romanian e-government, socio-technical systems design, systems architecture, telehealthcare, transfer pricing, transformational impact of e-government

 

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