The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

From e‑Government to e‑Governance? Towards a model of e‑Governance  pp52-62

Matthias Finger, Gaelle Pecoud

© Mar 2003 Volume 1 Issue 1, Editor: Frank Bannister, pp1 - 62

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Abstract

This paper is conceptual in nature: in it, we seek to identify the current trends of State transformation, combine them with the changes in the new information and communication technologies, and extrapolate this combination into the near future. More precisely, the goal of the paper is to analyse how the New Information and Communication Technologies shape the newly emerging governance mechanisms at local, regional, national, European, and global levels. It furthermore aims at developing a conceptual model in order to understand the evolution towards e‑governance, as well as assessing its positive and negative implications for the State and the society at large. Finally, it compares our model with the currently existing definitions and conceptualisations of e‑governance and e‑government.

 

Keywords: State transformation, e-governance, e-government, e-regulation, e-democracy

 

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Journal Article

e‑Administration, e‑Government, e‑Governance and the Learning City: A typology of Citizenship management using ICTs  pp213-218

Hélène Michel

© Feb 2006 Volume 3 Issue 4, Editor: Frank Bannister, pp157 - 240

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Abstract

Citizenship implies a certain model of relationship between citizens and their government. This type of relationship can be conceived in several ways. Citizenship can be presented in the form of an object to be governed in various ways. Using a two year research‑action study in the town of Vandoeuvre (France), we elaborated a typology of citizenship management using Information and Computer Technologies composed of four modes: E‑administration, E‑ government, E‑governance and "The Learning City". In the "e‑administration" mode, the citizen is considered as a « consumer of rights » claiming personalized and efficient public services. It corresponds to a government « for the people » with a strategy of citizen satisfaction improvement. The second mode, that we call "e‑government" reflects a vision of a relatively passive citizen‑agent, who responds to his duties. Based on the need of quantifying and comparing solutions, this government of the people relies on regular consultations in order to improve the policy's acceptance. In this perspective, electronic voting is the most appropriate tool, because it facilitates the communication of citizens' opinions to government, while conserving a consultative characteristic. In the "e‑governance" mode, the citizen is considered an active agent of local democracy. The citizen is now considered as a source of ideas and initiatives that provides a mutual enrichment. The e‑governance model can launch a reflection on the local government's knowledge management capacity. This could then result in a fourth type of the citizen relationship management, which would not be a government of the people, for the people or by the people, but according to the people. We called this mode "the Learning City". The logic underlying this approach would be: "learn how to learn", defining a range of possible actions, choosing the decision corresponding to the criteria considered to be essential to the success. The citizens would at the same time be actors and determinants of the rules. The role of the local officials and the corresponding ICT tools remain to be imagined.

 

Keywords: e-Administration, e-Government, e-Governance, learning organization, Citizen Relationship Management, local government, ICT

 

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Journal Article

Government as Part of the Revolution: Using Social Media to Achieve Public Goals  pp134-146

David Landsbergen

© Dec 2010 Volume 8 Issue 2, ECEG Conference Issue, Editor: Frank Bannister, pp83 - 235

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Abstract

Social media is growing rapidly because it supports some important social needs. Government will need to understand how social media support these social needs if government is to use social media well. Social media supports the increased reliance on human networks, the need for rapid interactive communications, the need to blur what is private and public, and the need for engaging multimedia. Whether government can use social media will depend upon how well government can see, understand, and attend to these needs. Can government move from hierarchical, controlled communications to where it is just an (important) node within a network? Social media is about fast, interactive communications. How will bureaucracies adapt to the increased pressures for timely responses? Social media, therefore, presents novel and challenging strategic, policy, and managerial issues for many US governments. This paper reports on an environmental scan of the important issues facing US governments and the creative ways in which they are adapting to the challenges. This is supplemented by an in‑depth participant‑observation study of the use of social media by several departments within the City of Columbus, State of Ohio, USA. Proponents of social media, like those of the early days of the Internet, are wildly enthusiastic about how much social media can do to improve government. Claims are made that this technology is paradigm‑shifting, like the printing press, which put knowledge into the hands of the ordinary person. Given the many policy and managerial issues yet to be resolved, it is clear that there is no technology imperative that will necessarily drive government to become more democratic. Early web government pages could have been made more interactive, yet they primarily took on the task of broadcasting a one way instead of a two way flow of information. There is no reason to believe that Twitter would not follow the same path. It could easily become an application whose only benefit is in more quickly broadcasting information to a mobile phone. A better way to think about social media is that it merely provides a small window of opportunity, which for a short period of time, allows government to comprehensively reexamine how it does things, and thereby, provides the opportunity to change policies and procedures in a way that improves government. Governments typically ask how can we adapt social media to the way in which we do business? A very different question is how can social media provide us a way to do things in way that we have not done before? The question that is asked will determine whether a revolution will actually place.

 

Keywords: social media, Gov 2.0, e-governance, eGovernment, social capital

 

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Journal Article

Virtual Acts of Balance!: Virtual Technologies of Knowledge‑Management as co‑Produced by Social Intentions and Technical Limitations  pp183-197

Anders Koed Madsen

© Dec 2013 Volume 11 Issue 1, Editor: Frank Bannister, pp181 - 322

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Abstract

Abstract: This paper presents an analysis of official documents and white papers pertaining to two web‑portals (The Policy Grid Project and FEED) that are launched in the United Kingdom (UK) and the European Union (EU) respectively. The aim of the p ortals is to filter and synthesize information relevant for policy discussions and thereby improve ´knowledge‑democracy´ in different ways. The paper denotes such portals ´virtual technologies of knowledge management´ and it presents documental data as a window to analyze and discuss the infrastructural choices of such portals. The analysis is grounded in theories related to Social Construction of Technology and it shows how the framing of the portals and the concrete digital choices taken in relation t o the infrastructure are influenced by the intentions of relevant social groups as well as by the technical limitations on computers abilities to process semantic data. It is especially emphasized how technical web‑ontologies implicitly carry with them d eeper philosophical ontologies about phenomena such as ´politics´, ´scientific intentionality´ and ´freedom´. The compromise between these technical limitations and the social intentions is described as a ´virtual act of balance´. The paper accordingly co ncludes that a co‑production of technical infrastructures and social values takes place in the process of designing these types of portals. It illustrates the necessity of formalizing part of the policy‑making process if semantic machines are to play a si gnificant role in policy‑making. Computer‑based information‑processing makes software increasingly powerful and it is argued that the ´e‑governance community´ has to be reflective about this development and constantly consider the trade‑offs between struc tured semantics and looser types of classification of policy issues.

 

Keywords: Keywords: e-governance, knowledge-democracy, socio-semantic web, social construction of technology, discourse analysis

 

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Journal Article

Public Participation and Ethical Issues on E‑governance: A Study Perspective in Nepal  pp80-94

Gajendra Sharma, Xi Bao, Li Peng

© Nov 2014 Volume 12 Issue 1, Editor: Frank Bannister, pp1 - 125

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Abstract

Abstract: E‑governance is a way for governments to use the most innovative information and communication technologies (ICTs), to provide public and businesses with convenient access to government information and services, to improve the quality of the s ervices and to provide greater opportunities to participate in government activities. E‑government offers a huge movement to move forward with higher quality, cost‑effective, government services and a better relationship between people and government. Thi s paper investigates how public participant in e‑government can be enhanced in Nepal with ethical implementation of e‑government. A case study from e‑government context in Nepal was taken to study public participation, service delivery, challenges and eth ical issues. A policy network theory was applied on e‑governance policy‑making processes in the perspective of Nepal. The finding of the study was focused on good governance which includes issues of efficiency of service delivery, empowerment of citizens, transparency, and accountability. If applied effectively in developing countries like Nepal, e‑ government strategy can advance productivity in the public sector. The e‑government ethics may cover the rights and duties of bodies involved in the developme nt of information systems for public administration.

 

Keywords: Keywords: E-governance, public participation, e-participation, ethics, public service delivery

 

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Journal Article

Citizens4Citizens: Mapping Participatory Practices on the Internet  pp99-112

Albert Meijer, Nils Burger, Wolfgang Ebbers

© Jan 2009 Volume 7 Issue 1, Editor: Frank Bannister, pp1 - 122

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Abstract

Many important forms of public participation take place in interactions between citizens. Studying these interactions is crucial for understanding e‑governance, defined as steering in the public domain. The new forms of public participations can be labeled Citizens2Citizens interactions (C2C). Citizens use the Internet to facilitate policy participation (meant to support or undermine government policies), political participation (directed at influencing political decision‑making and agenda‑setting) and social participation (to increase social capital). Attention for these forms of digital participation coincides with the rise of a new set of Web applications which are grouped under the label 'Web 2.0'. This paper is an attempt to conceptualize and categorize the wide variety of types and forms of C2C to provide a basis for a further development of this new research field. We do not claim that our exploration will lead to a final and complete description of C2C; we merely aim to present an overview of the diversity of forms of C2C initiatives that are taking place in the digital world. The argument we are putting forward is that new technologies offer new venues for participating and that these new practices will constitute both a replication of and an addition to existing offline practices of public participation. Our explorative research of C2C initiatives results in a map of political, policy and social participation. This map of C2C initiatives can provide insights in the variety of Internet practices and help subsequent researches in their selection of initiatives for in‑depth studies. Additionally, our research results in an exploration of the implications the analyzed initiatives can have for participation in the public sector.

 

Keywords: political participation, policy participation, social participation, e-governance

 

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Journal Article

Remodelled and Restyled e‑Procurement — New Power Relationships Down Under  pp183-194

John Douglas Thomson

© Apr 2009 Volume 7 Issue 2, ECEG 2007, Editor: Frank Bannister, pp123 - 208

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Abstract

This paper analyses the way in which a major public sector organisation undertakes its high tech e‑ procurements and its power relationships at the interface with its private sector suppliers. This is undertaken by examining the corporate governance of significant high tech e‑procurements by the Australian Department of Defence. Comparative case study data of 106 e‑procurements were undertaken by the author over the key client development period from concept to contract award, with a view to determining 'best practice' e‑procurement process. The best practice model links technological developments with e‑procurement power frameworks, and provides a public sector client with knowledge to realize new power relationships at the publicprivate interface through the remodelling and restyling of its e‑procurement arrangements.

 

Keywords: e-governance, e-transactions, e-procurement, e-transparency, e-trust, e-project management

 

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Journal Issue

Volume 7 Issue 1 / Jan 2009  pp1‑122

Editor: Frank Bannister

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Keywords: accessibility, barriers, BRAIN, business process, business rule, capacity for getting ahead, citizen participation, community building, coping and sense making strategies, developing nations, digital divide, disability, disenfranchisement, eDemocracy, e-governance, e-Government adoption, e-government readiness, Egypt, end-user approaches, e-readiness, information and communication technology, information dissemination, internet voting, IT transfer, KedaiKom, Malaysia, municipalities, policy participation, political participation, public participation, public sector, public servants, Section 508, service delivery, social and digital inclusion, social consequences, social participation, strategic planning, Switzerland, technology acceptance model, Telecentres, turnout, websites

 

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