The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

E‑government Use and Citizen Empowerment: Examining the Effects Of Online Information On Political Efficacy  pp52-64

Chungpin Lee, Tong-yi Huang

© Nov 2014 Volume 12 Issue 1, Editor: Frank Bannister, pp1 - 125

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Abstract

Abstract: Although the government has made enormous investments in the area of e‑government, whether these efforts do indeed promote greater citizen participation is still being debated between those optimistic and those pessimistic about ICTs potential to change the way people interact with government. This study hopes to bring forth a new perspective, by injecting new empirical evidence, to revitalize discussions between opposing views on ICTs, by arguing that information technology could elevate poli tical efficacyŽ and indirectly enhance political participation. This research attempts to answer the following questions: Does e‑government use increase citizens political efficacy?Ž What are the different influences e‑government mechanisms have on int ernal and external Internet political efficacy?Ž. A regression analysis was used as the method for analyzing data collected from a telephone survey of all Taiwanese citizens above the age of twelve, and with experiences in the use of e‑government services . The results show that factors which affect internal and external Internet political efficacy are different. The enhancement of external Internet political efficacy factors are not directly related to the e‑government mechanism, but are related to citize ns trust in e‑government, political trust, and external political efficacy. Whereas information update speed by e‑government and citizen usage needs for e‑government factors, affect internal Internet political efficacy. The conclusions reached, in theor y, would provide a new angle of reflection and research for the debate on the influences of technology use on civil participation, by technological optimists and pessimists. This new angle suggests that the effects of technology use are on the perceptions and attitudes related to civil participation, and not directly related to participation behaviors. In practice, this generates another urgent reason for the government to invest additional resources in the elevation of internet information quality.

 

Keywords: Keywords: political efficacy, e-government, citizen empowerment, political participation, use of e-government, information quality

 

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Journal Article

Enabling Citizen Participation in Gov 2.0: An Empowerment Perspective  pp77-93

Mohammed Aladalah, Yen Cheung, Vincent Lee

© Dec 2015 Volume 13 Issue 2, ECEG2015, Editor: Carl Adams, pp75 - 160

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Abstract

Abstract: In order to investigate the low levels of citizen participation in Gov2.0, we used the theoretical lens of empowerment to better understand the use of Gov2.0. The paper includes an analysis of both management and psychology literatures; elaborates and discusses the conceptual issues of citizen empowerment, satisfaction, and participation in Gov2.0. A research model to enhance the understanding of citizen participation in Gov 2.0 is presented in this paper. The model includes four factors pertaining to empowerment theory: sense of impact, competence, meaningfulness and sense of control, which are believed to influence citizen participation in Gov2.0. A further positive outcome of citizen empowerment is higher levels of satisfaction with Gov 2.0. These suggestions make a strong case for citizen empowerment in Gov 2.0 to enhance the understanding of citizen participation in Gov. 2.0 as well as providing useful information for government agencies. Government agency decision‑makers can also benefit from new insights into citizen participation and enhance citizen experiences with Gov2.0. The paper concludes with implications for theory and practice, and suggests avenues for future work.

 

Keywords: Keywords: Gov 2.0, citizens, participation, empowerment, satisfaction

 

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Journal Article

The Role of ICT Education and Training in Poverty Reduction and Economic Empowerment: A Case Study of Jigawa State Government ICT4D Intervention  pp2-18

Kanya Rislana, Alice Good, Carl Adams, Philip Scott

© May 2018 Volume 16 Issue 1, Editor: Dr Carl Erik Moe, pp1 - 86

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Abstract

It has been widely accepted in Information and Communication Technology for Development (ICT4D) literature that Information and Communication Technology (ICT) can foster socio‑economic development, however, the process through which this occurs remains unclear. Historically, there has only been a limited focus on evaluating the impact of ICT projects vis‑a‑vis development, and little concrete analysis of these initiatives in terms of their long‑term effects. In this paper, we evaluate the role ICT education and training play in poverty reduction and economic empowerment using an ICT4D Case study of Jigawa State Government, Nigeria. The State Government funded an initiative aimed to develop 500 ICT professionals annually between the year 2001 to 2012. This was to be attained through local and overseas training, as well as the activation of computerisation within certain government operations, such as financial management, procurement and payroll. In our research, we employed Richard Heek’s Design‑Reality Gap model and Sen’s Capability Approach (CA) framework as a theoretical lens to inform the study and furthermore as an evaluative space for ICT4D impact assessment. A broadly interpretative approach was adopted within the Case Study context. Data collection was conducted using multiple sources including surveys, document analysis, and interviews with project beneficiaries and key policy makers. The primary contribution of this paper is in providing greater insights into the role of ICT Education and Training towards poverty reduction and economic empowerment. Furthermore, it aims to exhibit a unique and novel combination of Sen’s Capability Approach and Heek’s Design‑Reality Gap Model in examining ICT4D policy outcome, which will provide significant insights on how the gap between policy objectives and the outcome might be eliminated.

 

Keywords: ICT4D, Capability Approach, Design-reality gap, ICT4D evaluation, ICT4D champion, Jigawa ICT, economic empowerment

 

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Journal Issue

Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Keywords: ICT4D, Capability Approach, Design-reality gap, ICT4D evaluation, ICT4D champion, Jigawa ICT, economic empowerment, information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda, Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship, enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research, degree of digitalization, satisfied citizens, local e-government, municipality, Sweden, E-government, User Participation, Public e-service development

 

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