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Journal Article

A Framework for Experience Management in e‑Government: The Pellucid Project  pp189-198

Simon Lambert, Alvaro Arenas, Sabine Delaitre

© Oct 2004 Volume 2 Issue 3, Editor: Frank Bannister, pp147 - 218

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Abstract

The Pellucid project is developing an adaptable and customisable platform for enabling . experience management in public organisations. Starting with a study of the three pilot applications, a uniform framework has been developed for experience management, based on the generation of 'active hints' that are presented to the user according to working context. Working context encompasses both position in the work process and domain‑specific characteristics, typically similarity to previous cases. The paper discusses the applications and the framework.

 

Keywords: knowledge management, experience management, public organisations, organisational mobility, workflow management systems

 

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