The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Modeling and Illustrating Requirement Prioritization in Public E‑Service Development From a Value‑Based Perspective  pp3-17

Anders Avdic, Thomas Lambrinos

© Nov 2015 Volume 13 Issue 1, Editor: Frank Bannister, pp1 - 76

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Abstract

Abstract: A major problem in e‑service development is the prioritization of the requirements of different stakeholders. The main stakeholders are governments and their citizens,all of whom have different and sometimes conflicting requirements. In this pap er, the prioritization problem is addressed by combining a value‑based approach with an illustration technique. This paper examines the following research question: How can multiple stakeholder requirements be illustrated from a value‑based perspective in order to be prioritizable? We used an e‑service development case taken from a Swedish municipality to elaborate on our approach. Our contributions are: 1) a model of the relevant domains for requirement prioritization for government, citizens, technolog y, finances and laws and regulations; and 2) a requirement fulfillment analysis tool (RFA) that consists of a requirement‑goal‑value matrix (RGV), and a calculation and illustration module (CIM). The model reduces cognitive load, helps developers t o focus on value fulfillment in e‑service development and supports them in the formulation of requirements. It also offers an input to public policy makers, should they aim to target values in the design of e‑services.

 

Keywords: Keywords: public e-services, public e-service development, requirement prioritization, requirement domains, values, goals, illustration, requirement fulfilment

 

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Journal Article

Key Issues in Enterprise Architecture Adoption in the Public Sector  pp46-58

Ville Seppänen, Katja Penttinen, Mirja Pulkkinen

© May 2018 Volume 16 Issue 1, Editor: Dr Carl Erik Moe, pp1 - 86

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Abstract

This paper examines the challenges of enterprise architecture (EA) adoption in public sector organisations. So far, demonstrating the benefits of EA has appeared difficult in this context, and the results in transforming public sector remain modest: Both the penetration and the maturity of EA appear rather low. In the academia, however, the adoption of EA has gained less interest than the EA development and methodologies. Hence, there is a need for research on what are the challenges of EA adoption, and how to overcome them. This paper presents the results of an expert survey on the challenges of EA adoption in the Finnish public sector. The analysis of quantitative data, supported with a qualitative data, reveals three interrelated factors: Resistance towards EA, Relevant EA goals, and the EA practices in use. Managing the identified key issues classified in these three broad concepts would be the prerequisite for institutionalising EA and making it a legitimate practice. The findings extend the current knowledge of the public sector EA with practicable ideas how to increase the level of penetration and maturity.

 

Keywords: enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research

 

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Journal Issue

Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Keywords: ICT4D, Capability Approach, Design-reality gap, ICT4D evaluation, ICT4D champion, Jigawa ICT, economic empowerment, information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda, Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship, enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research, degree of digitalization, satisfied citizens, local e-government, municipality, Sweden, E-government, User Participation, Public e-service development

 

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