The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

e‑Government Website Accessibility: In‑Depth Evaluation of Saudi Arabia and Oman  pp149-156

Abdulmohsen Abanumy, Ali Al-Badi, Pam Mayhew

© Dec 2005 Volume 3 Issue 3, Editor: Frank Bannister, pp99 - 156

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Abstract

This paper explores three main areas, firstly, website accessibility guidelines; secondly, website accessibility tools and finally the implication of human factors in the process of implementing successful e‑Government websites. It investigates the issues that make a website accessible and explores the importance placed on web usability and accessibility with respect to e‑Government websites. It briefly examines accessibility guidelines, evaluation methods and analysis tools. It then evaluates the web accessibility of e‑Government websites of Saudi Arabia and Oman by adapting the 'W3C Web Content Accessibility Guidelines'. Finally, it presents recommendations for improvement of e‑Government website accessibility.

 

Keywords: Accessibility guidelines, tools, e-Government, web style guide, web testing and evaluation and assistive technology

 

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Journal Article

Improving Usability of e‑Government for the Elderly  pp122-135

Tamas Molnar

© Dec 2015 Volume 13 Issue 2, ECEG2015, Editor: Carl Adams, pp75 - 160

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Abstract

Abstract: Our research focuses on the question of acceptance of current e‑government systems by elderly users. It describes how such systems should be designed and offered for this user group in order to provide an acceptable alternative to offline proces ses. In order to answer our research question, the research was structured into three phases along the development model of the ISO 9241‑210. This enabled to identify not only the main factors of acceptance, but also the expectations of elderly users. Our research was conducted in parallel in Germany and Hungary in cooperation with the Fraunhofer FOKUS, the Federal Ministry of Interior, the Bundesdruckerei and the Corvinus University Budapest. The first phase provided results about the expectations and pr evious experience of the users with e‑government systems. Our goal was to acquire information about the general experience of the age group with interactive applications so that a suitable test environment could be selected in the second phase of the rese arch. The results made it possible to select an application in the second phase, which was used as a model in the remaining phases. The selected application was the AusweisApp of the electronic ID card. This was tested with 75 participants and a control g roup consisting of 20 students of the Humboldt‑University. The obtain results allowed us to develop a generalised solution, the IGUAN guideline. This guideline makes a standardised approach to the usability improvement process possible. It contains the sp ecial requirements of elderly users, and a catalogue of criteria, which helps to develop an application in line with the set requirements. The third phase of our research was used a proof of concept for the IGUAN. The guideline was evaluated and tested wi th an iterative prototyping. The successful completion of this phase indicates that the IGUAN can be used to measurably increase the acceptance of e‑government systems by elderly users. We could therefore demonstrate that improvements in the interface mak e e‑government application possible which ar

 

Keywords: Keywords: e-Government, usability, acceptance, guidelines, ASQ, usability testing, structured approach, GUI improvement

 

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Journal Issue

Volume 3 Issue 3 / Nov 2005  pp99‑156

Editor: Frank Bannister

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Keywords: electronic journal, papers, articles, eGovernment, electronic government, eGovernment methods, eGovernment studies, e-Government, Accessibility guidelines, Administration, Administrative workflows, Benchmarking, Citizen interaction, Country case study, Diffusion, Digital divide, e-Government, e-Procurement, Institutions, Internet access, Inter-organizational systems, Legal constraints, Measuring e-Government, Municipalities, Mutual aid, Non-conforming case, Policy, Public process modeling, Public sector, Slovenia, Tools, Web style guide, Web testing and evaluation and assistive technology

 

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Journal Issue

Volume 3 Issue 4 / Dec 2005  pp157‑240

Editor: Frank Bannister

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Keywords: electronic journal, papers, articles, eGovernment, electronic government, eGovernment methods, eGovernment studies, e-Government, Accessibility guidelines, Administration, Administrative workflows, Benchmarking, Citizen interaction, Country case study, Diffusion, Digital divide, e-Government, e-Procurement, Institutions, Internet access, Inter-organizational systems, Legal constraints, Measuring e-Government, Municipalities, Mutual aid, Non-conforming case, Policy, Public process modeling, Public sector, Slovenia, Tools, Web style guide, Web testing and evaluation and assistive technology

 

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