The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Factors Affecting the Successful Implementation of ICT Projects in Government  pp175-184

David Gichoya

© Feb 2006 Volume 3 Issue 4, Editor: Frank Bannister, pp157 - 240

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Abstract

A government is a huge and complex organisation, whose operations and strategic focus could be greatly enhanced by the well focussed application of Information and Communication Technologies (ICT) to support improvements in productivity, management effectiveness and ultimately, the quality of services offered to citizens. While the benefits of ICT in government cannot be disputed, there are several concerns about its success as well as the strategies to be adopted in implementation of systems in various countries. In this paper, the characteristic challenges that developing nations face, which make ICT implementation in government fail to succeed are identified and synthesised. The paper presents results of literature review of case studies from both developed and developing countries and preliminary studies grounded in the Kenya e‑Government reality. The key factors are identified, synthesised and categorised under common broad categories. This results in a rich picture of ICT implementation experience that helps to identify possible solutions. A descriptive framework for categorising key factors in ICT implementation in government illustrated with references to the literature is proposed. The input variables are categorised into factors for success (drivers and enablers), and factors for failure (barriers and inhibitors). The output variables are categorized into organisational and technological benefits. Finally, an action for success is proposed. This action includes suggestions for increasing the impact of factors for success while reducing the impact of factors for failure and use of available good practice.

 

Keywords: Government informatics, ICT projects implementation, e-Government, information system, ICT success and failure

 

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Journal Article

Information System and Information Infrastructure Deployment: the Challenge of the Italian e‑Justice Approach  pp43-52

Francesco Contini, Antonio Cordella

© Aug 2007 Volume 5 Issue 1, Editor: Frank Bannister, pp1 - 95

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Abstract

Information systems development methodologies are still mainly concerned with the research of better ways to provide technical solutions for given organisational problems. The paper challenges the appropriateness of this scope of development methodologies when system development deals with the deployment of information infrastructures. The attempt of the Italian Ministry of Justice to deploy e‑justice, a new information infrastructure for the judiciary, is taken as an explanatory case. The research data suggests that development methodologies supporting information system development that focus on the solution of technical problems result that are appropriate to match design and adoption processes in simple organisational contexts, such as in the case of the automation of bureaucratic procedures supporting judicial activities. When the involved context and adoption process is more complex and challenging, as in the e‑justice case, it seems necessary to change the aim and scope of the chosen system development methodologies. The conceptual shift from information systems to information infrastructures allows one to grasp this growing complexity and to propose development methodologies, such as cultivation, that eases the deployment of such initiatives.

 

Keywords: information systems development methodologies, information infrastructures, e-justice, cultivation

 

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Journal Article

IT Enactment of new Public Management: the Case Study of Health Information Systems in Kenya  pp311-326

Roberta Bernardi

© Dec 2009 Volume 7 Issue 4, ECEG 2009, Editor: Frank Bannister, pp295 - 432

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Abstract

In the last twenty years most African Governments have embarked on health sector reforms sponsored by international partners. Conceived under New Public Management, the majority of these reforms leverage information technology to decentralise hierarchical structures into more information efficient organizations. The paper illustrates the case study of health management information systems in Kenya in order to better understand how the enactment of information technology has influenced the organisational outcome of New Public Management reforms within the health sector in Kenya. The case study provides a longitudinal account of how the adoption and usage of information technology within two health management information systems of Kenya Ministry of Health has affected the implementation of NPM reforms. Data collection and analysis have been framed within an institutionalist perspective viewing different agents acting under the pressure of competing logics (New Public Management and Old Public Administration) at three main levels of action: the macro or policy level (e.g., formal policies), the meso or organisational level (e.g., professional norms and management), and the user or agency level (e.g., IS users' routines). The case study has shown that NPM institutions were not supported by coherent actions unifying all actors involved in the restructuration of health information systems in Kenya so that IT enactment was not consistent across the health information system giving way to structural changes that were not aligned with what was envisaged in the reforms. Findings point to the rhetoric behind certain reform discourses by main actors involved, particularly, at the macro‑policy level. The paper calls for a stronger source of political legitimacy to support discourses around public sector reforms so that through the right competences and systems of values at the meso level information technology can be used as a catalyst for a more consistent implementation of the reforms. New discourses around the potential of IT should be more aligned with certain institutions underpinning the practices of policy makers at the macro level inducing Government echelons to legitimize IT at the macro‑policy level.

 

Keywords: information technology, health information systems, e-Government, new public management, institution theory, Africa, developing countries

 

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Journal Article

Measuring Users' Satisfaction with Malaysia's Electronic Government Systems  pp283-294

Norshidah Mohamed, Husnayati Hussin, Ramlah Hussein

© Jan 2009 Volume 7 Issue 3, Editor: Frank Bannister, pp209 - 294

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Abstract

The research seeks to measure users' satisfaction and identify the contributors of satisfaction. We used the end‑user computing satisfaction (EUCS) model as the a priori model to measure internal end‑users' satisfaction with Malaysia's electronic government systems. We gathered data from internal end‑users at the level of officers and directors of Malaysia's electronic government systems. Using the structural equation modeling approach, our results show that all five first‑order factors, content, accuracy, timeliness, format and ease of use, explain the contributors of satisfaction. Further, our studies provide the evidence that in Malaysia's electronic government context, end‑users' satisfaction priorities are timeliness, content and accuracy. This paper makes a significant contribution by applying the Information Systems body of knowledge to measure users' satisfaction with Malaysia's electronic government systems, test and validate the EUCS model in the context of Malaysia's electronic government environment. The paper has enhanced our understanding of users' demands for interactions with business, citizens and other government personnel in the Malaysian electronic government environment.

 

Keywords: end-user computing satisfaction, structural equation modeling, confirmatory factor analysis, information systems, electronic government systems

 

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Journal Article

Towards an Information Strategy for Combating Identity Fraud in the Public Domain: Cases from Healthcare and Criminal Justice  pp214-222

Marijn Plomp, Jan Grijpink

© Dec 2011 Volume 9 Issue 2, ECEG, Editor: Frank Bannister, pp93 - 222

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Abstract

Two trends are present in both the private and public domain: increasing interorganisational co‑operation and increasing digitisation. More and more processes within and between organisations take place electronically, on local, national and European scal e. The technological and organisational issues related to this prove to be difficult on a local scale and barely manageable on national and European scales. We introduce the theoretical framework of Chain‑computerisation, which explains large‑scale chain co‑operation as an answer to a dominant chain problem. Identity fraud proves to be the dominant chain problem in many chain co‑operation situations. Therefore, our main research question is: how to arrive at a successful information strategy to combat ide ntity fraud in the large‑scale processes that constitute the public domain? We demonstrate the problem of identity fraud on the basis of two Dutch cases, from the criminal justice chain and the healthcare sector. These cases are taken from our chain resea rch programme in which we test empirical findings against the theoretical framework of Chain‑computerisation to derive a successful chain‑specific information strategy. In both cases, the problem of identity fraud presents a threat to the chain co‑operati on. Identity fraud has to be tackled with an approach focused on large‑scale processes and with specific person‑oriented security procedures and instruments preventing identity fraud from happening undetected. This study forms an important contribution to information science and to the security realm that still pivots only on traditional authentication frameworks that cannot cope with wrong person identity fraud. In large‑scale situations, therefore, additional safeguards will be necessary. Taking into account that the problem of identity fraud rises in many other domains and countries as well, we conclude that it is a major threat to the European society. Finally, we argue that chain‑specific information systems with random identity verification enable combating identity fraud.

 

Keywords: chain-computerisation, interorganisational information systems, chain co-operation, information strategies within the public sector, identity management, identity fraud

 

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Journal Article

A Multi‑Level Framework for ICT‑Enabled Governance: Assessing the Non‑Technical Dimensions of 'Government Openness'  pp152-165

Misuraca Gianluca, Alfano, Giuseppe, Viscusi, Gianluigi

© Dec 2011 Volume 9 Issue 2, ECEG, Editor: Frank Bannister, pp93 - 222

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Abstract

This paper proposes an interpretative framework which aims to provide a systemic perspective and an instrument to elicit the links between Information and Communication Technologies (ICTs) and governance, outlining the various challenges that this poses . In particular, it discusses the multiple dimensions of governance and identifies the public value drivers underpinning the conceptual and measurement framework proposed. In doing so the paper focuses on the 'openness' of governance mechanisms through it s interoperability dimension. It considers state‑of‑the‑art contributions at both academic and practitioner level and it also looks at how the proposed framework can be applied to the evaluation of two case studies at cross‑border, and national‑city level in Europe. Interoperability in fact is predominantly seen as an instrument for enabling cross‑border collaboration between public administrations within and between different Member States. Many initiatives and projects have been promoted and carried out during the last decade resulting in a growing number of potentially reusable best practices and benchmarks. Nevertheless, the complexity and volume of resulting project outcomes represent a challenge for effective exploitation of the results in other ini tiatives and intervention contexts. Moreover, despite the recognition of interoperability as a multi‑faceted concept (i.e. technological, organizational, and semantic), it seems to be mainly the technological aspects of interoperability that emerge from the available project results. The paper concludes outlining indications for future research and in particular on interoperability as a key driver for ICT‑enabled governance. Interoperability is found to play a strategic role in the delivery of e‑Governm ent services to local and national communities within the EU. Moreover, its significance is expected to increase over the next few years, especially in terms of how it supports emerging city governance models and acts as the backbone of communications at a pan‑European, national and local level.

 

Keywords: interoperability, eGovernance, information systems, Europe, policy, value

 

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Journal Article

Challenges In Information Systems Procurement in the Public Sector  pp307-322

Carl Erik Moe, Tero Päivärinta

© Dec 2013 Volume 11 Issue 1, Editor: Frank Bannister, pp181 - 322

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Abstract

Abstract. Public procurement constitutes a large part of the market in many countries, and it has the potential of playing an important role in stimulating communities and serving policy goals. With this in mind the governments have set regulations for pu blic procurement. Procurement of Information Systems is especially challenging due to the complexity of procuring unknown technology and the importance an information system has for different stakeholders in an organization. Public procurement of informat ion systems (IS) and services provides several challenges to the stakeholders involved in the procurement processes. However, these are not well established or understood, and there is a knowledge gap that needs to be covered. This paper presents result s from a Delphi study, which involved 46 experienced procurement managers, chief information officers, and vendor representatives in the Norwegian public sector. The participants identified 98 challenges related to IS procurement, and subsequently ranked the relative importance of the top issues. The study supports findings from previous research related to diverging stakeholder goals; challenges in balancing between objectives; in requirement specifications; and in too narrow cost focus. In addition to p roviding empirical confirmation of these previous propositions the study revealed new findings, such as benefits realization in IS procurement; coordinating and standardizing public procurement processes; complex and constraining government regulations; i ssues of technological integration and compatibility; and inter‑municipal cooperation. Developing clear requirements specifications stands out as critical for public sector officials. The results provide a rich overview of IS procurement challenges in the public sector in Norway, and may also give a good picture of challenges in other countries with similar procurement regulations.

 

Keywords: Keywords: Public procurement, procurement of information systems, procurement challenges, stakeholder challenges, Delphi study

 

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Journal Article

The Impact of Information Systems on Taxation: A Case of Users Experience With an e‑Recovery Information System  pp110-121

Mitja Dečman, Maja Klun

© Dec 2015 Volume 13 Issue 2, ECEG2015, Editor: Carl Adams, pp75 - 160

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Abstract

Abstract: Although information technologys impact is evident in the everyday life of citizens and the private sector, the public sector has also gained and is gaining many benefits and could gain even more. Technology and information systems enable e‑gov ernment processes to run more effectively and efficiently, changing organisations structure, people, processes, and regulations. Information systems (IS) are especially efficient in environments where a great amount of data is available and exact calcu lations are needed for many different stakeholders. Such an area in the public sector is obviously the area of taxation. These systems gather a great amount of data from different sources, they need to be reliable and, since a multitude of different users within and outside of the public sector are using them, they have to be user friendly. The aim of the research was to test one such system, called e‑recovery, and the influence of different factors, including the following: user training, user documentat ion, user support, system usability, user interface, system speed, and specific system functionalities. Through empirical quantitative research, we surveyed more than 170 executors that use the e‑recovery system every day. The findings of the statistical analysis of the individual measured indices and correlations between them provide support for these indices and show that the e‑recovery system was well accepted among users and found to be very useful. Users evaluated the majority of the indices as above average but stressed the issue of inadequate training. Users do acknowledge that their work is faster due to e‑recovery system use, but their motivation for work is not affected. The imperfections stressed most often were the occasional system failures, upgrade delays, and connection interruptions, since users access the system through the internet.

 

Keywords: Keywords: e-government, government to government, information systems assessment, e-recovery, user satisfaction, tax recovery

 

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