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Journal Article

Building on Success: The Diffusion of e‑Government in the American States  pp71-82

Hyun Jung Yun, Cynthia Opheim

© Mar 2010 Volume 8 Issue 1, Editor: Frank Bannister, pp1 - 82

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Abstract

The purpose of this study is to determine what factors encourage the diffusion of Internet technology, or e‑government, in the American states. Different dimensions of digital technology are examined by investigating the spread of both e‑service and e‑democracy. A longitudinal mixed linear model is used to test the direct effects of states' political, economic, demographic, and ideological factors on the states' efforts to adopt Internet technology over the first seven years of the new millennium. The results indicate that the adoption of Internet technology is a cumulative process; a state's preexisting digitalization is continuously built on progress in expanding the governmental digital services and outreach. States whose leaders are engaged in professional networks are more likely to adopt e‑government. Institutionally powerful governors also encourage the adoption of on‑line technology. The study concludes that the spread of Internet technology in providing services and expanding outreach fits the explanatory analysis of noncontroversial policies that are diffused by a process of emulation. Executive power, leadership, and professional networks reinforce this pattern of emulation.

 

Keywords: e-government, e-service, e-democracy, internet technology, emulation, leadership, professional networks

 

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Journal Article

e‑Government Implementation and Leadership ‑ the Brunei Case Study  pp271-282

Hazri Kifle, Patrick Low Kim Cheng

© Jan 2009 Volume 7 Issue 3, Editor: Frank Bannister, pp209 - 294

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Abstract

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Keywords: e-Government, leadership issues, public sector innovation process

 

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Journal Article

Government 2.0: Key Challenges to Its Realization  pp59-69

Albert Jacob Meijer, Bert-Jaap Koops, Willem Pieterson, Sjors Overman, Sanne ten Tije

© Oct 2012 Volume 10 Issue 1, Editor: Frank Bannister, pp1 - 94

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Abstract

Government 2.0 is often presented as a means to reinforce the relation between state and citizens in an information age. The promise of Government 2.0 is impressive but its potential has not or hardly been realized yet in practice. This paper uses insights from various disciplines to understand Government 2.0 as an institutional transformation. It focuses on three key issues ‑ leadership in government, incentives for citizens and mutual trust ‑ and our analysis shows that Government 2.0 efforts are too often guided by overly optimistic and simplified ideas about these issues. Our discussion suggests that there are no easy, one‑size‑fits‑all ways to address challenges of leadership, citizen incentives and trust: a contextual approach and hard work is needed to tackle these challenges. Realizing Government 2.0 means looking beyond the technology and understanding its potential in a specific situation.

 

Keywords: Government 2.0, Leadership, Incentives, Trust

 

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Journal Article

Improving Crisis Response by Interconnecting Data Worlds  pp119-126

Gerke Spaling, Rob Peters, Frank Wilson

© Oct 2018 Volume 16 Issue 2, Editor: Dr Carl Erik Moe, pp87 - 146

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Abstract

Gathering information to improve decision making during crises is the core business of crisis information officers. In this paper a case study is presented, along with an analysis of the influence of information on crisis management in order to improve crisis response. This analysis shows that interaction between the activities of i. leading crisis response and ii. obtaining a good information position is required in order to improve the effectiveness of the crisis organisation. Interaction between the two is necessary to optimise and tailor the information position in a specific situation, resulting in situational awareness. By combining the efforts of crisis information officers, developers of the Dutch crisis management system (LCMS) and two European FP7 research projects, a balancing platform was provided to study the complexity of cross border and cross sector information sharing. Over a hundred officers and experts from more than 10 countries had gathered to see the results of that action. The officers and the water experts also saw added value in using the instrument for preparative discussions and meetings to explore each other’s domain and organisational concerns. The combination of cascade modelling, applied semantics, National base‑registry data, and European satellite imaging, was well received by the Dutch and German crisis teams, and by the Dutch command and National Security Council. The application of standards, a controlled vocabulary of icons and symbols has been documented in a guideline that will be made a mandatory Directive by the Dutch National Security Council. The combination of semantic reasoning and Geographic search has been translated into a W3C/OGC best practice.

 

Keywords: crisis management, leadership, information management, situational awareness, crisis response, crisis management system

 

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Journal Issue

Volume 8 Issue 1 / Mar 2010  pp1‑82

Editor: Frank Bannister

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Editorial

e‑Government is, like many a term in technology before it, suffering from verbal inflation. Actually that is something of an overstatement, terminological proliferation would be a better way of putting it. Now we have e‑governance, t‑government, i‑government, etc. It seems that picking a new letter and sticking it in front of ‘government’ is becoming quite the fashion.

However e‑government is still alive and well and in this issue we have a rich variety of articles covering different aspects of the topic. Joseph Bwayala is (I think) the journal’s first author from Botswana. In his paper he uses the Technology Acceptance Model as a starting point for looking at ways of reducing the risk of failure of e‑government projects in southern Africa and specifically how an adoption model has been used in Zambia and Botswana to foster e‑inclusion. This is a tale of two countries with Botswana having a developed e‑government strategy whilst Zambia is still at a much more basic level with its services. The model he proposes is a complex one and it is interesting to compare it with other models of e‑government acceptance. Of particular interest is the inclusion of local culture in the mix.

Another African country, Uganda, is the locus of Edgar Asiimwe and Nena Lim’s article in which they address another important theme in e‑government research, namely website usability. As they point out, only limited research has yet been done in this area in Africa. As the authors point out, Uganda currently does not score highly on e‑readiness criteria, but there is a steady growth in web usage. Looking at a range of major ministry web sites in the country, the authors consider various aspects of design layout, navigation and legal policies. They use a coding scheme to construct a simple, but effective model for rating each ministry. This is a model which might prove useful to other researchers, especially those in Africa.

There are two papers from Malaysia in this issue, both looking at different problems. Erlane K Ghani and Jamaliah Said look at the use by local authorities in Malaysia of the Web to disclose financial information. The Malaysian government has set itself the target of making Malaysia a fully developed country by 2020. eGovernment is one of a number of pillars in their approach to this. One of their findings is that a factor affecting how local authorities use the Web to disclose financial information is their sense of social obligation. Performance is another factor. Size, it would appear, does not matter. Their research suggests opportunities for others to replicate in different environments and compare what they find with the Malaysian results.

Also in Malaysia, Anna Che Azmi and Ng Lee Bee investigate the factors which affect adoption of e‑filing for taxation. Their approach is based in what has become almost a tradition for acceptance models as their review of the literature shows. They show that for Malaysian taxpayers at least, perceived ease of use, perceived usefulness and perceived risk all influence the intention to use and usage of the e‑filing system. These findings are in line with those found in other countries and are a useful addition to the growing body of knowledge about user take‑up of on‑line taxation services.

In a different part of the globe, Hyun Jung Yun and Cynthia Opheim analyse the diffusion of e‑government take‑up by the populations of different States of the Union in America. West has shown that there are quite dramatic differences in state e‑government rankings in the USA with the top states achieving double the scores of the weakest. A wide variety of explanations for these discrepancies have been proposed from topography to economic resources. Yun and Opheim suggest that a more useful explanatory factor is emulation and examine four explanatory hypotheses about diffusion: emulation, imitation, citizen demand and accumulation of time. They conclude that leadership is influential and that states will be motivated to copy innovations which they perceive will lead to greater efficiency and cost savings. This gives a greater impetus to reforms.

In terms of the typical EJEG paper, Andrew Power’s article is not in the mainstream, but it is the type of article of which I would like to see more and I invite readers to take up similar themes. Power’s article is about the positioning of ICT in the question of the democratic legitimacy of the European Union. Reflecting on a wide range of ideas, he examines how the EU uses ICT in general and in particular used ICT in the European Parliament elections of 2009. He also examines how our politicians see the role of ICT in democracy at European level. The article provides a rich vein of material for thought, discussion and further research. If any reader would like to pen a response or reflection on it, I would be pleased to consider it.

Finally in this issue, Tony Susanto and Robert Goodwin explore the use of short messaging service (SMS) technology by government. Despite the enormous popularity of this technology, the authors point out that there has as yet been no significant study of its use as an e‑ (or more accurately m‑) government tool. Using a multinational telephone survey which threw up some intriguing findings including that perceived efficiency in time and distant was the second most influential factor in take‑up after perceived ease of use, the authors observe that this suggests that citizens are cost conscious about such services. Another interesting finding (which may have wider implications) is that people like SMS because they perceive that they are dealing with people; they do not like talking to machines. There are other findings in their work, too many to summarise here, but this article also provides a trove of further research possibilities.

 

Keywords: acceptance factors, adoption model, Botswana, cyberparliament, democratic deficit, digital reporting, eConsultation, e-democracy, e-filing, e-Government, emulation, e-service European Union, feature inspection method, internet technology, leadership, legitimacy, local authorities, Malaysia, perceived risk, policies, professional networks, public services, SADC, Six Level model of SMS-based e-government, SMS, taxation, technology acceptance model, technology adoption, Uganda, users’ behaviour, web usability, websites, Zambia

 

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Journal Issue

Volume 8 Issue 2, ECEG Conference Issue / Dec 2010  pp83‑235

Editor: Frank Bannister

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Editorial

The 2010 European Conference on e‑Government was held in the University of Limerick, Ireland and hosted the second highest number of papers and participants in the ten years that the conference has been running (the largest attendance was in 2004 when it was part of the Irish EU Presidency programme). Selecting the best papers from the conference for publication is a time consuming, though far from uninteresting task. Not the least of its virtues is that enables me to get a good overview of what is going on in the e‑government world, at least in Europe.  

This year we have selected twelve papers from the conference. The main criteria that have been used in selection are that the authors have something interesting to say and that they say it in a well researched and argued manner. I have a personal preference for papers that make me think or which approach a problem in an innovative manner. The first of this year’s papers by Nitesh Bharosa et al meets the latter criteria particularly well as it uses a role playing game to look at service delivery principles. This is not a research method that I have encountered before in the e‑government literature. From their research, the researchers derive eight principles of which my favourite is that “the customer is innocent until proven otherwise”!  Christian Breitenstrom and Andreas Penski’s papers is quite a technical paper for EJEG, looking at certain aspects of ensuring trust in the use of electronic safes. e‑Safes have been considered by a number of governments, but I am not aware of any government having implemented a widely used system as yet (somebody please correct me if I am wrong about this). This paper focuses on just one small part of this complex problem, but an important one.  Jessica Clancy et al describe how the Irish Revenue (tax authority) is using customer segmentation techniques such as cluster analysis (worthy of A.C. Nielsen) to analyse behaviour in their pay‑as‑you‑earn taxpayer base. This kind of practitioner paper often provides insights which it is difficult for external researchers to achieve, not least because there are often innovative things going on in government ICT of which the academy is unaware. Some of the behaviour patterns they unearth are quite surprising, even quirky. This work helps the Irish Revenue to improve their customer service and focus.  Ambiguity of definition can be a plague in government generally and is a problem in interoperability. It is all very well getting the computers to talk to one another, but this is of value if the users are speaking different languages. In their paper, Fred Freitas et al start from Tim Berners‑Lee’s concept of the semantic web to consider how the concepts of semantics can be used to check for consistency in government documents.  David Landsbergen’s paper on using social media to achieve public goals is refreshingly clear of the hyperbole that has surrounded this subject since Friendster was launched a little under a decade ago. We are in the early stages of getting to grips with the impact of social media (and some social commentators are suggesting that phenomena like Facebook are fads that will fade in time) so this is a timely piece. Making the point that we should not get over excited about SNS, David suggests that the question to ask about this technology is not how will this revolutionise democracy, but rather “How can social media provide us a way to do things in way that we have not done before?”

Three of the papers in this edition are concerned with Africa. One of these is Darren Mundy and Banda Musi’s exploration of a framework for e‑government in Nigeria. Taking UK local government as a starting point, they look at some of the challenges facing a country like Nigeria when it comes to implementing e‑government. They itemise a formidable list ranging from electricity supply to adult literacy. There is an opportunity for countries like Nigeria to learn from others’ mistakes and this framework can help achieve this. On the other side of the continent, Nixon Ochara‑Muganda and Jean‑Paul Van Belle examine the evergreen question of what governments think e‑government will achieve and what actually happens. The start from the observation that e‑government often fails in developing countries (and elsewhere one might add). In a quite complex piece of research they found that practice does not match well onto what the literature suggests should be the case. Their findings, other than the not unexpected over emphasis on the supply side, are too complex to summarise here, I urge you to read the paper for yourself. Kenya’s southern neighbour Tanzania is the subject of where Jim Yonazi, Henk Sol and Albert Boonstra’s research where look at a related question, that of the factors underlying citizen take‑up. To do this, they look at three bodies in Tanzania, National Examinations Council of Tanzania, The Tanzania Revenue Authority and the Ministry of Finance and Economic Affairs. Their results suggest that five factors: government preparedness, citizen preparedness, services intrinsic issues, access limitations, and organisational context are the main influences on adoption and suggest that there are broader lessons here for take‑up of e‑government in other African countries.

Finally we have four papers on other aspects of e‑Government. Identity management has been a intermittent topic at ECEG, but as Kamelia Stefanova et al point out, it is an important research challenge within the EU e‑government development. In their paper the describe the design and development of the Open Identity Management Architecture for European e‑Government Development (somewhat strangely called GUIDE – maybe that is a meaningful acronym in French or Bulgarian?). This is a particularly complex and technical area and reader may find the summary of eEurope initiatives described in the paper a useful overview of this rather specialized topic, indeed the whole paper is a useful introduction to this area as well as lively description of the authors’ own continuing research. An rather different piece of research is reported by George Stylios et al who use data mining to try to establish public opinion on government decisions using social media sites as a data source. The system used to do this has the wonderful name of AMAZING (which is a word that can often be used to describe government decisions). More seriously, this is an innovative piece of work which, who knows, may be an alternative, or at least a supplement to, the traditional opinion poll. Provision of government services via multiple channels is a challenge of the Internet age and the difficulties this presents are explored by Anne Fleur van Veenstra and Marijn Janssen in their paper. The problems to multichannel service provisioning gives rise are more complicated than they might, at first, seem. Using four case studies, the authors abstract out a variety of migration strategies and analyse them using a series of spectra (e.g. channel by channel – all at once, project – process, etc.). Migration to multichannel service provision is, they conclude, a complex undertaking usually requiring significant reorganisation.  Last, but not least, Pieter Verdegem, Jeroen Stragier and Gino Verleye use e‑government development in Belgium and structural equation modelling to explore the problem of e‑government measurement. They use a database with 160 key indicators and over 800 (!?) indicators in total.  Their research is not intended to be the last word on this and, as they point out, this is an area where much more research is needed.  


Frank Bannister
December 2010

 

Keywords: acceptance factors, adoption model, Botswana, cyberparliament, democratic deficit, digital reporting, eConsultation, e-democracy, e-filing, e-Government, emulation, e-service, European Union, feature inspection method, internet technology, leadership, legitimacy, local authorities, Malaysia, perceived risk, policies, professional networks, public services, SADC, Six Level model of SMS-based e-government, SMS, taxation, technology acceptance model, technology adoption, Uganda, users’ behaviour, web usability, websites, Zambia,

 

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Journal Issue

Volume 16 Issue 2 / Oct 2018  pp87‑146

Editor: Dr Carl Erik Moe

View Contents Download PDF (free)

Keywords: task characteristics, business intelligence success, public sector, quantitative research, Adoption, non-adoption, channel choice, citizens, Germany, qualitative research, multichannel management, citizen multichannel behavior, action research, collaboration; caseworkers, Udbetaling Danmark, Public-private partnership, outsourcing, Rule of law, e-government, Digital Government, the Danish Parliamentary Ombudsman, Administrative law by design, digitalisation, administrative law, good administrative impact assessment, , crisis management, leadership, information management, situational awareness, crisis response, crisis management system

 

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