The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

e‑Citizens : Blogging as Democratic Practice Associate Professor  pp199-210

Mary Griffiths

© Oct 2004 Volume 2 Issue 3, Editor: Frank Bannister, pp147 - 218

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Abstract

Bloggers are able to publish political commentary online, without having to deal with traditional media gatekeepers, such as news editors and other media professionals. Networked blogging is impacting on political life as individual politicians and citizen‑journalists go online in the newest media genre. The blogosphere helps construct citizen‑users' democratic literacies and participation in new ways. Using a governmental framework and selected examples, I analyze the generic features of the political blog, and the nature of the relationships and capacities formed by the personal modes of address in specific virtual publics. Blogs are obviously more than ways of "preaching to the choir" (Lenhart, qtd in AFP, 2003) ƒ but what is the nature of the e‑governance work they are doing?

 

Keywords: Blogs, democratic literacies, participation, governmentality, political marketing

 

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Journal Article

e‑Government and Financial Transactions: Potential Versus Reality  pp219-230

Bruce Rocheleau, Liangfu Wu

© Feb 2006 Volume 3 Issue 4, Editor: Frank Bannister, pp157 - 240

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Abstract

Some of the most challenging e‑government applications involve allowing citizens and other customers such as businesses to conduct financially related transactions electronically with governments on a 24‑hour, 7‑day a week basis. There has been little empirical research on the utilization rates of on‑line financial applications. This paper reviews existing data concerning usage rates and presents new data from governments at the state and local levels concerning the usage rates of these online systems. Generally, usage rates are low, demonstrating that there is a gap between the potential and reality of this form of e‑government. Statistical tests showed that convenience fees have a negative effect on usage rates. There were also statistically significant differences among applications. Population size was not significantly related to usage rates. Our qualitative data suggest that governments can affect usage rates by providing incentives to employ online transactions andor penalties for making payment by manual methods. Governments may also improve their usage rates by making their websites and applications accessible and easy‑to‑use as well as by extensively marketing these applications. Finally, the intrinsic advantages of the applications themselves compared to traditional payment methods affect usage rates.

 

Keywords: e-Government, usage rates, e-Payment, convenience fees, marketing

 

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