The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

The use of Official and Unofficial Channels in Government‑Citizen Communication in China  pp79-91

Zhe Wang, Nena Lim

© Sep 2011 Volume 9 Issue 1, Editor: Frank Bannister, pp1 - 92

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Abstract

The objective of this research is to examine Chinese citizens attitudes towards official and unofficial channels in both government‑to‑citizen (G2C) and citizen‑to‑government (C2G) communication. It investigates citizens preferred channel choices fo r receiving public information and for expressing their personal opinions. Analysis of an online survey shows that respondents have no obvious preference of official or unofficial channels for receiving public information. Yet most respondents prefer unof ficial channels for C2G communications because these channels have less language restrictions, allow respondents to hide their identities, and facilitate respondents to obtain a sense of support from people who have similar opinions.

 

Keywords: The objective of this research is to examine Chinese citizens attitudes towards official and unofficial channels in both government-to-citizen, G2C, and citizen-to-government, C2G, communication. It investigates citizens preferred channel choices for receiving public information and for expressing their personal opinions. Analysis of an online survey shows that respondents have no obvious preference of official or unofficial channels for receiving public information. Yet most respondents prefer unofficial channels for C2G communications because these channels have less language restrictions, allow respondents to hide their identities, and facilitate respondents to obtain a sense of support from people who have similar opinions.

 

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Journal Article

Which Factors Can Affect e‑Public Procurement Adoption by Private Firms? The Case of Belgium  pp103-115

Mohamad Amin Alomar, Christian de Visscher

© Mar 2017 Volume 15 Issue 2, Editor: Carl Erik Moe, pp57 - 154

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Abstract

Firms are the main users of e‑public procurement applications (hereinafter e‑procurement), so their acceptance to adopt this technology is a crucial element in its successful implementation. Nonetheless, very few studies have focused on this subject. This article aims to identify and analyse the factors affecting private companies’ adoption of e‑procurement. Relying on several solid theories in the field of acceptance and adoption of innovation, namely the Technology Acceptance Model (TAM), the Diffusion of Innovation theory (DOI), the Technology, Organization, Environment framework (TOE) and the Iacovou et al. model, we constructed a research model that included the most important potential factors that can influence this variable. Our model was tested according to the survey method. Based on the data received from 760 Belgian firms spread over a wide range of economic activities, we identified five main variables that could explain about 33.5 % of the total variability of e‑procurement adoption by firms: size, attitude towards change, competitive pressure, trading partners’ pressure and organizational readiness. In contrast, we did not find any significant relationship between the relative advantages and e‑procurement adoption. Finally, the implications for theory and practice are discussed.

 

Keywords: Technology Acceptance, e-procurement, survey, private firms, Belgium.

 

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Journal Article

Key Issues in Enterprise Architecture Adoption in the Public Sector  pp46-58

Ville Seppänen, Katja Penttinen, Mirja Pulkkinen

© May 2018 Volume 16 Issue 1, Editor: Dr Carl Erik Moe, pp1 - 86

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Abstract

This paper examines the challenges of enterprise architecture (EA) adoption in public sector organisations. So far, demonstrating the benefits of EA has appeared difficult in this context, and the results in transforming public sector remain modest: Both the penetration and the maturity of EA appear rather low. In the academia, however, the adoption of EA has gained less interest than the EA development and methodologies. Hence, there is a need for research on what are the challenges of EA adoption, and how to overcome them. This paper presents the results of an expert survey on the challenges of EA adoption in the Finnish public sector. The analysis of quantitative data, supported with a qualitative data, reveals three interrelated factors: Resistance towards EA, Relevant EA goals, and the EA practices in use. Managing the identified key issues classified in these three broad concepts would be the prerequisite for institutionalising EA and making it a legitimate practice. The findings extend the current knowledge of the public sector EA with practicable ideas how to increase the level of penetration and maturity.

 

Keywords: enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research

 

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Journal Article

Perceptions of the Australian public towards mobile internet e‑voting: risks, choice and trust  pp117-134

Phillip Zada, Greg Falzon, Paul Kwan

© Jun 2016 Volume 14 Issue 1, Editor: Frank Bannister, pp1 - 134

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Abstract

This paper reports on data collected from an anonymous survey on perceptions of the Australian public towards using a mobile internet e‑voting platform (N = 295). It is the first such study conducted in an Australian context by an academic institution, which allows this research to be approached with a sense of impartiality. Our society has become rapidly fuelled by the mobilization of interactions and services. As the society becomes increasingly wirelessly connected, these mobile platforms are expecte d to provide an untapped universal medium by which paper based elections can be complemented or even "upgraded" to digital elections. This research is the first paper in a study which will be focusing on internet e‑voting, specifically the utilisation of mobility devices within Australia. As with any research, context shapes the direction and outcome goals. Internet e‑Voting (and research pertaining to) has gained momentum over recent years. Though there has been much research done in this field, there was been a gap in findings when dealing with Australian and mobility context, however similarities can be drawn from these related studies. The way the Australian context differentiates itself in one instance is Compulsory Voting. Utilising the findings f rom this initial study, we intend to provide a baseline from which our research can be further analysed and in turn will allow the derivation of hypotheses leading to creation of a user acceptance model towards utilisation of a mobile internet e‑voting pl atform during an Australian election. Survey respondents were overall more in favour of using mobile internet e‑voting (75.25%), with more respondents requiring greater information about the technology (15.93%) rather than being against its use (8.82 %). The top appeals of the platform were towards mobility (91.40%), verifiability (72.90%) and speed (72.50%), with the top concerns towards manipulation (75.10%), retrieval (65.30%) and monitoring (63.20%) of casted votes by malicious partie s or software. The initial hypothesis that were derived from the c

 

Keywords: Mobile Voting, Remote internet e-voting, Voting/election technologies, E-government, Online Voting, Electronic Voting Survey

 

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Journal Issue

Volume 15 Issue 2 / Mar 2017  pp57‑154

Editor: Carl Erik Moe

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Editorial

Chief Editor

carl erik moe Dr Carl Erik Moe  is a Professor of Information Systems at the University of Agder, Norway. After serving as Head of Department (HOD) for a number of years, he is back to research and teaching. As HOD he took a leading role developing graduate programs in both Information Systems and Health Informatics, and PhD program in Information Systems as well as promoting and generating research collaboration with local government and industry.

Carl Erik has served as Program Chair of IFIP EGOV 2012. He is an active reviewer for several academic journals. He was one of the founding members of the Scandinavian Workshop on e‑Government, of which he is still very much involved and he has served as leader of the Norwegian Council for Information Science.

Carl Erik’s current research interests include e‑Government covering issues such as Procurement of IS and Policies and Strategies for Digital Government including Open Government and ICT4D, and it includes e‑Health covering issues such as IS in Social Work, Telecare and Information Systems in Integrated Care.

Carl Erik served as Associate Editor on EJEG for several years before taking over as Editor. He welcomes both empirical and conceptual work and case studies with practical implications, and he encourages work on emerging topics and open and smart government. His ambition is to keep up the good academic quality of the journal at the same time as encouraging work in progress and establishing a case section in the journal.

 

Keywords: online public services, digital divide, logistic regression analysis, Enterprise Architecture, Public Sector, Systematic Literature Review, Government Enterprise Architecture, Technology Acceptance, e-procurement, survey, private firms, Belgium, Social Sensors, Open Governance, Crowdsourcing, e-participation, Trust, Information Quality, Organizational performance, E-government, Qualitative research, Kuwait, Arab World

 

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Journal Issue

Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Keywords: ICT4D, Capability Approach, Design-reality gap, ICT4D evaluation, ICT4D champion, Jigawa ICT, economic empowerment, information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda, Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship, enterprise architecture (EA), adoption, organisational change, resistance towards EA, relevant EA goals, EA practices in use, survey research, degree of digitalization, satisfied citizens, local e-government, municipality, Sweden, E-government, User Participation, Public e-service development

 

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