The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

A Prospective View of e‑Government in the European Union  pp83-90

Clara Centeno, Rene van Bavel, Jean-Claude Burgelman

© Dec 2005 Volume 3 Issue 2, Issue on e-Democracy, Editor: Mary Griffiths, pp59 - 98

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Abstract

Emerging trends in Europe suggest that current thinking on e‑Government, focusing on greater quality and efficiency in public services should be reviewed, especially when taking a European and prospective approach. The paper proposes a prospective view, which defines e‑Government in the EU as a tool for better government in its broadest sense. It places e‑Government at the core of public management modernisation and reform, where technology is used as a strategic tool to modernise structures, processes, regulatory frameworks, human resources and the culture of public administrations to provide better government, and ultimately increased public value. According to this view, e‑ Government needs to be more knowledge‑based, user‑centric, distributed, and networked.

 

Keywords: e-Government, public value, knowledge creation, knowledge use, user-centric government, user participation, public -- private partnerships, networked government

 

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Journal Article

The Evaluation of e‑Government projects for Small Local Government Organisations  pp21-28

Walter Castelnovo, Massimo Simonetta

© Aug 2007 Volume 5 Issue 1, Editor: Frank Bannister, pp1 - 95

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Abstract

The concept of e‑government is complex and covers fields, which differ a lot from each other. This heterogeneity can be a problem in the definition of a model for the evaluation of the impact e‑government projects can have. In this paper, starting from a broad definition of e‑government, we will discuss the possibility of defining a model for the evaluation of e‑government systems based on the concept of public value. To this end we will suggest an approach to the concept of public value that is citizen‑centred and role‑based, so that we can distinguish different aspects of public value on the basis of the different roles citizens can have in their interaction with Public Administration. The approach we suggest will be illustrated as regards the evaluation of projects aiming at the activation of Local Service Centre, as requested by the Italian Action Plan for the inclusion of small municipalities in the spread of e‑government.

 

Keywords: e-government, public value, small local government organisations, intercommunal cooperation

 

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Journal Article

Attaining Social Value from Electronic Government  pp31-42

Michael Grimsley, Anthony Meehan

© Apr 2008 Volume 6 Issue 1, Editor: Frank Bannister, pp1 - 64

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Abstract

We define and elaborate a Social Value framework supporting evaluation and attainment of the broader socio‑political and socio‑economic goals that characterise many electronic government initiatives. The key elements of the framework are the willingness of citizens to (positively) recommend an e‑Government service to others, based upon personal trust in the service provider, and personal experience of the service, based upon experience of service provision and outcomes. The validity of the framework is explored through an empirical quantitative study of citizens' experiences of a newly introduced e‑Government system to allocate public social housing. The results of this study include evidence of generic antecedents of trust and willingness to recommend, pointing the way to more general applicability of the framework for designers and managers of electronic government systems.

 

Keywords: electronic government, social value, public value, recommendation, trust, evaluation

 

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Journal Article

Fez e‑Government Project: An Initiative Transforming Scientific Research to Value in Morocco  pp361-370

Driss Kettani, Asmae El Mahidi

© Dec 2009 Volume 7 Issue 4, ECEG 2009, Editor: Frank Bannister, pp295 - 432

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Abstract

Information and Communication Technologies (ICT) are growing worldwide and changing many facets of modern life. Yet the digital divide persists with developing countries far behind. The low integration of ICT in emerging economies restricts opportunities in many fields of development. This paper presents a case study of ICT development in North Africa. It shows how the Fez e‑Government Project (eFez), through government and academic collaboration, has assisted and transformed many of Morocco's development challenges such as organizational misbehaviours and ills of bad governance in local government offices.

 

Keywords: e-government Fez e-government back-office automation records computerization records management public value intellectual capital

 

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Journal Article

Development of a community e‑portal constellation: Queensland Smart Region Initiative  pp1-15

David W. Parker, George W. Downie, Graham Manville

© Oct 2012 Volume 10 Issue 1, Editor: Frank Bannister, pp1 - 94

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Abstract

A community e‑portal facilitates dynamic (developing), value (financial and non‑financial), constellation (collaborative networks), which supports community integration and economic growth. The OECD has identified that social cohesion rather than narrow economic gain is the most significant outcome for societies where all citizens, through learning and the transfer of knowledge, skills and attitudes, leads to becoming more effective and proactive participants in civil and economic processes. In this work, action research facilitated design, development, and implementation of a community‑portal dynamic‑value constellation to support networked value chains, community, and local government connectivity. The research gives insights through working closely with stakeholders. The research domain represents a novel value creation model, incorporating technologies and solutions in the context of virtual enterprises, partnerships and joint ventures and other market‑driven value constellations, where partners dynamically come together in response to or in anticipation of new market opportunities. Such constellations, however, bring with them significant operational and logistical challenges, about which there has been very little prior knowledge.

 

Keywords: Dynamic value constellations, E-community-portal, E-business, E-Commerce

 

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Journal Article

Measuring the Public value of e‑Government: The eGEP2.0 model  pp373-388

Alberto Savoldelli et al

© Dec 2013 Volume 11 Issue 2, ECEG 2013, Editor: Frank Bannister & Walter Castelnovo, pp324 - 388

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Abstract

Abstract: After having briefly introduced the issue of measuring e‑Government vis‑à‑vis its impact evaluation, the paper provides an overview of the state of the art with regard to measurement of e‑Government, addressing the debate on the relationship bet ween 'public value' creation and e‑Government, outlining some of the approaches advanced to measure the public value of ICT interventions in the public sector. In light of this discussion, the paper then proposes the eGEP‑2.0 model which, building on its predecessor eGEP, overcome many of the limitations of existing frameworks, and more importantly pave the way for an effective impact assessment of e‑Government initiatives, in relation to the policy‑making process and related governance needed for their d esign and implementation. The results of the application of the eGEP‑2.0 model on the Telematics and Informatics Plan (PiTER) of the Emilia Romagna Region in Italy are then presented and discussed. The paper concludes providing some reflections on the e xperience and outlining future research challenges.

 

Keywords: Keywords: e-government, measurement, evaluation, public value, policy-making

 

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Journal Article

A Multi‑Level Framework for ICT‑Enabled Governance: Assessing the Non‑Technical Dimensions of 'Government Openness'  pp152-165

Misuraca Gianluca, Alfano, Giuseppe, Viscusi, Gianluigi

© Dec 2011 Volume 9 Issue 2, ECEG, Editor: Frank Bannister, pp93 - 222

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Abstract

This paper proposes an interpretative framework which aims to provide a systemic perspective and an instrument to elicit the links between Information and Communication Technologies (ICTs) and governance, outlining the various challenges that this poses . In particular, it discusses the multiple dimensions of governance and identifies the public value drivers underpinning the conceptual and measurement framework proposed. In doing so the paper focuses on the 'openness' of governance mechanisms through it s interoperability dimension. It considers state‑of‑the‑art contributions at both academic and practitioner level and it also looks at how the proposed framework can be applied to the evaluation of two case studies at cross‑border, and national‑city level in Europe. Interoperability in fact is predominantly seen as an instrument for enabling cross‑border collaboration between public administrations within and between different Member States. Many initiatives and projects have been promoted and carried out during the last decade resulting in a growing number of potentially reusable best practices and benchmarks. Nevertheless, the complexity and volume of resulting project outcomes represent a challenge for effective exploitation of the results in other ini tiatives and intervention contexts. Moreover, despite the recognition of interoperability as a multi‑faceted concept (i.e. technological, organizational, and semantic), it seems to be mainly the technological aspects of interoperability that emerge from the available project results. The paper concludes outlining indications for future research and in particular on interoperability as a key driver for ICT‑enabled governance. Interoperability is found to play a strategic role in the delivery of e‑Governm ent services to local and national communities within the EU. Moreover, its significance is expected to increase over the next few years, especially in terms of how it supports emerging city governance models and acts as the backbone of communications at a pan‑European, national and local level.

 

Keywords: interoperability, eGovernance, information systems, Europe, policy, value

 

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Journal Article

Raising Acceptance of Cross‑Border eID Federation by Value Alignment  pp178-188

Jérôme Brugger, Marianne Fraefel, Reinhard Riedl

© Dec 2014 Volume 12 Issue 2, ECEG 2014, Editor: Frank Banister, pp95 - 207

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Abstract

Abstract: A common identification and authentication space is one of the goals set in Europe⠒s Digital Agenda. Interoperability of electronic identities (eIDs) across Europe will facilitate mobility and cross‑border e‑business and therefore contribute to growth. Large Scale Pilots STORK and STORK 2.0 have designed a technical solution and are developing a model for offering cross‑border eID use as service. A major challenge remains in growing acceptance for such a system by end users, service provider s and national governments alike. This paper examines the different aspects influencing the long‑term success of European identity federation, which enables cross‑border eID use for accessing e‑government and private services. A special emphasis is put on the value perspectives of the individual stakeholders and the public value assessment of the solution. Based on a literature review, it offers a framework for analysing acceptance criteria according to different stakeholder groups (governments, service providers, end users). It takes into account the trust component, the mutual influence of acceptance decisions and the importance of contextual factors influencing the actors⠒ choices. The discussion is based on a reflection of existing conceptual appr oaches in the field of technology acceptance in general and eID development in particular and draws on preliminary empirical data from the STORK 2.0 project. The paper outlines the challenges of creating a European interoperability solution, which allows a convergence with the development of national eID strategies and fits the value expectations of all stakeholders. In an organizational perspective, it touches upon requirements for creating an identity ecosystem with a network character but centralized s ervices and decisions. In conclusion, the paper presents critical success factors for advanced collaboration between private service providers and government agencies across Europe on the subject of eID development. Thereby it assesses the current status of realization and outlines the challenges and o

 

Keywords: Keywords: electronic identification, federated identity, technology acceptance, large scale project, multi-stakeholder coordination, public value

 

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