The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Modeling and Illustrating Requirement Prioritization in Public E‑Service Development From a Value‑Based Perspective  pp3-17

Anders Avdic, Thomas Lambrinos

© Nov 2015 Volume 13 Issue 1, Editor: Frank Bannister, pp1 - 76

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Abstract

Abstract: A major problem in e‑service development is the prioritization of the requirements of different stakeholders. The main stakeholders are governments and their citizens,all of whom have different and sometimes conflicting requirements. In this pap er, the prioritization problem is addressed by combining a value‑based approach with an illustration technique. This paper examines the following research question: How can multiple stakeholder requirements be illustrated from a value‑based perspective in order to be prioritizable? We used an e‑service development case taken from a Swedish municipality to elaborate on our approach. Our contributions are: 1) a model of the relevant domains for requirement prioritization for government, citizens, technolog y, finances and laws and regulations; and 2) a requirement fulfillment analysis tool (RFA) that consists of a requirement‑goal‑value matrix (RGV), and a calculation and illustration module (CIM). The model reduces cognitive load, helps developers t o focus on value fulfillment in e‑service development and supports them in the formulation of requirements. It also offers an input to public policy makers, should they aim to target values in the design of e‑services.

 

Keywords: Keywords: public e-services, public e-service development, requirement prioritization, requirement domains, values, goals, illustration, requirement fulfilment

 

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Journal Article

Risk and Decision in Collaborative e‑Government: An Objectives‑Oriented Approach  pp36-47

Leif Sundberg

© Jun 2016 Volume 14 Issue 1, Editor: Frank Bannister, pp1 - 134

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Abstract

Abstract. Developing e‑services in the public sector is a demanding task that involves a variety of stakeholders and values. Further complexity is added by organizational and institutional challenges, especially when specialized government agencies are ex pected to collaborate to create seamless, integrated services. This paper focuses on decision making and risk analysis in two Swedish collaborative e‑Government cases. Empirical material consists of semi‑structured interviews and project documentation, wh ich are analyzed using an objectives‑oriented Logical Framework Approach (LFA). The results highlight two factors that influence the outcomes of the projects; governance for collaboration and financial models for distributing resources between governmen t agencies. When these formal support mechanisms are not provided, they become risks for the projects and create uncertainties in decision processes. While the studied government context has matured enough to develop fully functional platforms for e‑servi ces, these uncertainties become issues when public values are to be measured and evaluated. The paper concludes by suggesting the use of public values as objectives together with measurable indicators in order to create a common language for decision maki ng and risk management across government agencies.

 

Keywords: Keywords: Risk, decision making, e-Government, objectives-oriented, logical framework approach, public values

 

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