The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Developing Administrative Law into Handling the Challenges of Digital Government in Denmark  pp136-146

Hanne Marie Motzfeldt, Ayo Næsborg-Andersen

© Oct 2018 Volume 16 Issue 2, Editor: Dr Carl Erik Moe, pp87 - 146

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Abstract

Denmark is far in developing Digital Government. Two essential challenges have, however, emerged. First, the use of information and communication technology (ICT) has caused unlawful administration in some areas due to deficient and faulty programming, in some cases violating the very core of rule of law. This unwanted side effect of digitalisation has been counteracted by a development of new principles of Danish administrative law; administrative law by design and the requirement for a good administration impact assessment. Administrative law by design imposes a duty on public authorities to apply a value‑based approach and to ensure relevant legislation and unwritten principles of public administrative law are embedded into the design of ICT. Good administration impact assessment entails a requirement for mapping all relevant legislation and principles of administrative law as part of the development of a given technology, if it is to be used by public authorities. Second, a major challenge is the skidding of control and insight as the digitalisation transition progresses and the technologies used develops. Some Danish authorities have already lost the oversight, the knowledge and the control of the systems used within their areas of administration, as also described in this article. During the summer of 2017 Danish administrative law might have adjusted to this challenge as well. The Parliamentary Ombudsman stated that in some cases the explicit acceptance of the democratically legitimised parliament, in other words legislation, is needed, if private companies are to develop and operate technologies used in the public sector. The aim of this article is to give a brief description of these two challenges caused by digitalisation and to hopefully serve as inspiration for others facing similar challenges and to give a more comprehensive insight in the subsequent development of Danish administrative law.

 

Keywords: Public-private partnership, outsourcing, Rule of law, e-government, Digital Government, the Danish Parliamentary Ombudsman, Administrative law by design, digitalisation, administrative law, good administrative impact assessment.

 

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Journal Article

Different But Still The Same? How Public And Private Sector Organisations Deal with New Digital Competences  pp127-135

Sara Hofmann, Nadine Ogonek

© Oct 2018 Volume 16 Issue 2, Editor: Dr Carl Erik Moe, pp87 - 146

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Abstract

One of the greatest challenges that digitalisation brings along for the public sector is the need to equip their employees with digital competences. Since private sector companies are often assumed more progressive in exploiting digital media, it seems worthwhile for the public sector to understand how the need for digital competences is addressed by the private sector. However, the public sector needs to be careful before transferring solutions from the private sector one‑on‑one as both sectors exhibit various differences. Our aim in this study is therefore, to analyse which digital competences are needed by employees in both sectors and how the employees are equipped with these competences. In doing so, we have conducted 17 interviews in German public and private sector organisations. Our results exhibit only marginal differences between public and private sector organisations. Furthermore, we find that rather than being able to handle IT, the most important competences in the digital era are soft skills such as time and self‑management as well as to understand the impact of digitalisation in general. In the private sector, analytical skills are furthermore important for developing new business opportunities. In order to equip employees with the required competences, training plays an important role in both sectors. Based on our results, we enhance an existing framework of digital competences by adding the dimension impact awareness in order to provide for the required ability to evaluate the impact of digitalisation on processes and activities outside of the digital world.

 

Keywords: digitalisation, competences, public sector, private sector, training

 

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Journal Issue

Volume 16 Issue 2 / Oct 2018  pp87‑146

Editor: Dr Carl Erik Moe

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Keywords: task characteristics, business intelligence success, public sector, quantitative research, Adoption, non-adoption, channel choice, citizens, Germany, qualitative research, multichannel management, citizen multichannel behavior, action research, collaboration; caseworkers, Udbetaling Danmark, Public-private partnership, outsourcing, Rule of law, e-government, Digital Government, the Danish Parliamentary Ombudsman, Administrative law by design, digitalisation, administrative law, good administrative impact assessment, , crisis management, leadership, information management, situational awareness, crisis response, crisis management system

 

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