The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Factors Affecting Citizens use of Social Media to Communicate With the Government: A Proposed Model  pp60-72

Reemiah Muneer ALotaibi, Muthu Ramachandran, Ah-Lian Kor, Amin Hosseinian-Far

© Jun 2016 Volume 14 Issue 1, Editor: Frank Bannister, pp1 - 134

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Abstract

Abstract: With the emergence of Web 2.0 technology, governments are able to deliver quality services and fully satisfy the needs of their citizens. Despite the importance of this emerging trend, identifying and attracting an audience for government‑affili ated social media (SM) services has proved to be a significant challenge. The figures for public participation in government2.0 remain below expectations. This paper is one of the few attempts to identify those factors affecting citizens decisions to u se SM platforms as a means for communication with their government. To develop a new model of SM adoption, this research study is based on a literature review, and will extend the Unified Theory of Acceptance and Use of Technology (UTAUT) model by integ rating cultural factors identified by the Hofstede model (masculinity, uncertainty avoidance, power distance and collectivism) and factors related to the trust and motivational model. This paper has created a comprehensive taxonomy of those factors that influence the adoption of SM among citizens, while providing a list of hypotheses for evaluating the significance of these factors.

 

Keywords: Keywords: Government 2.0, Citizen, UTAUT, Web 2.0, Social media

 

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Journal Article

The use of Web 2.0 on Mexican State Websites: A Three‑Year Assessment  pp107-121

Rodrigo Sandoval-Almazan, J. Ramon Gil-Garcia, Luis F. Luna-Reyes, Dolores E. Luna, Gabriela Diaz-Murillo

© Dec 2011 Volume 9 Issue 2, ECEG, Editor: Frank Bannister, pp93 - 222

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Abstract

Web 2.0 tools and applications (e.g., blogs, wikis, forums, RSS, podcasts and videocasts) as well as social markers (e.g., Del.icio.us, Technorati, Facebook and Digg) have reached government and commerce sites; however, there is still a dearth of res earch related to the adoption levels of such tools. The purpose of this research is to contribute toward filling this gap by assessing the impact of this trend on Mexican local government sites by asking the following question: to what extent have local e ‑government websites in Mexico adopted Web 2.0 tools and applications? To answer this question, the paper starts by reviewing key concepts of Web 2.0 applications in government portals. On the basis of a longitudinal evaluation of Mexican local government sites, we found that most of the websites analyzed have increased their use of Web 2.0 tools and applications; however, we also found that not all applications are equally well‑developed or used on the local websites. Web 2.0 is only in the initial stage s of adoption in Mexican government websites.

 

Keywords: government 2.0, eGovernment, social media, Twitter, Web 2.0, websites

 

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Journal Article

Government 2.0: Key Challenges to Its Realization  pp59-69

Albert Jacob Meijer, Bert-Jaap Koops, Willem Pieterson, Sjors Overman, Sanne ten Tije

© Oct 2012 Volume 10 Issue 1, Editor: Frank Bannister, pp1 - 94

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Abstract

Government 2.0 is often presented as a means to reinforce the relation between state and citizens in an information age. The promise of Government 2.0 is impressive but its potential has not or hardly been realized yet in practice. This paper uses insights from various disciplines to understand Government 2.0 as an institutional transformation. It focuses on three key issues ‑ leadership in government, incentives for citizens and mutual trust ‑ and our analysis shows that Government 2.0 efforts are too often guided by overly optimistic and simplified ideas about these issues. Our discussion suggests that there are no easy, one‑size‑fits‑all ways to address challenges of leadership, citizen incentives and trust: a contextual approach and hard work is needed to tackle these challenges. Realizing Government 2.0 means looking beyond the technology and understanding its potential in a specific situation.

 

Keywords: Government 2.0, Leadership, Incentives, Trust

 

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Journal Article

eGovernment on Twitter: The Use of Twitter by the Saudi Authorities  pp67-73

Abdulrahman Alasem

© Nov 2015 Volume 13 Issue 1, Editor: Frank Bannister, pp1 - 76

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Abstract

Abstract: Social media have proven to be convenient tools that can be used by government authorities to increase openness and transparency, gain a greater understanding of public opinions, promote the concept of eParticipation and give citizens a voice, as well as to reach many users at low cost. In addition, these social media have the unique feature of being able to update content frequently in real‑time, in particular during emergencies, disasters, or special events. The purpose of this paper is to e xplore the adoption of Twitter by the government authorities in Saudi Arabia. It is a network analysis study seeking quantitative data. Ninety‑three Saudi government authorities Twitter accounts were examined using web‑based analytical tools. The general findings of the study indicate that the level of maturity of using Twitter by Saudi public authorities in general has not matured yet. Also, it is indicated that there is a significant difference between the performances of these accounts as only a few o f them produced 53% of the total tweets. Natural and interactive accounts are more likely to have more followers. In addition, there is a misunderstanding of the role of using this new medium, as some authorities have more than one account and the collabo ration between these accounts is limited in terms of being connected to each other.

 

Keywords: Keywords: eGovernment 2.0, Social Media, Twitter, Social Media Analytic, eGovernment, Saudi eGovernment

 

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