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Journal Article

Communication and Culture: Designing a Knowledge‑enabled Environment to Effect Local Government Reform  pp159-168

Vivien Reid, Barbara Bardzki, Stephen McNamee

© Oct 2004 Volume 2 Issue 3, Editor: Frank Bannister, pp147 - 218

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Abstract

Knowledge sharing processes and an appropriate infrastructure are key elements to successful Knowledge Management (KM) initiatives but culture is paramount. In a public sector context, where organisational structures tend to be hierarchical and complex, implementing effective KM is a difficult task. Central to the success of such initiatives are culture, trust, loyalty or solidarity and a supportive communication climate.

 

Keywords: knowledge local government culture communication trust

 

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