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Journal Article

Promoting Knowledge Sharing in Government and Non‑Government Organizations Using Open Source Software: The pKADS Story  pp81-94

Tom Butler, Joseph Feller, Andrew Pope, Paul Barry, Ciaran Murphy

© Oct 2004 Volume 2 Issue 2, ECEG 2004, Editor: Frank Bannister, pp75 - 146

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Abstract

This paper reports on the development of an innovative Open Source Software solution called the Portable Knowledge Asset Development System (pKADS). pKADS is a desktop‑based knowledge management system whose purpose is to promote knowledge sharing in government and non‑government organisations, which the United Nations views a being pivotal to the inclusion of developing nations in the knowledge society. The institutional context for the development of this system is delineated, as are the system's conceptual and technical architectures. The paper concludes with suggestions for the application of pKADS and its implications in shaping subsequent e‑Government initiatives.

 

Keywords: Knowledge Management, Knowledge Society, Open Source Software, e-Government, Non Government Organisation, NGO, Action Research

 

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Journal Article

Business Process Improvement in Organizational Design of e‑Government Services  pp123-134

Ömer Faruk Aydinli, Sjaak Brinkkemper, Pascal Ravesteyn

© Apr 2009 Volume 7 Issue 2, ECEG 2007, Editor: Frank Bannister, pp123 - 208

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Abstract

This paper describes a business process and organizational re‑design and implementation project for an e‑government service organization. In this project the initial process execution time of a Virtual Private Network (VPN) connection request has been reduced from some 60 days to two days. This has been achieved by the use of a new business process reengineering (BPR) implementation approach that was developed by the Utrecht University. The implementation approach is based on a combination of Enterprise Information Architecture (EIA), Business Process Modeling (BPM), Knowledge Management and Management Control methodologies and techniques. The method has been applied to improve the performance of a Dutch e‑ government service department (DeGSD). DeGSD is an e‑government service department that supports and promotes electronic communication. It can be described as an electronic mail office for consumers that provides the ICT infrastructure to communicate with the government. The goal is to reduce administrative activities for both the government and consumers. Supporting technology and part of the process is outsourced. In our approach we used EIA as a starting point because it describes all relations and information exchange with all stakeholders. This is different compared to more traditional approaches which tend to have a main focus on the internal processes (when it comes to automation) whereas our approach aligns the processes and systems across different participants, such as suppliers and customers, in the supply chain. Also included in the implementation approach are management control design mechanisms to ensure that the organizations strategy is in sync with its processes and activities that are performed by the employees. Management control is crucial in enabling the continuous measuring and improving of the organizational performance. Although the proposed BPR implementation approach worked in the project at DeGSD, further validation is necessary. Therefore we suggest that more case studies are performed at both government and profit organizations.

 

Keywords: business process improvement, organizational design, business process reengineering, enterprise information architecture, knowledge management, e-government services

 

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Journal Article

A Framework for Experience Management in e‑Government: The Pellucid Project  pp189-198

Simon Lambert, Alvaro Arenas, Sabine Delaitre

© Oct 2004 Volume 2 Issue 3, Editor: Frank Bannister, pp147 - 218

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Abstract

The Pellucid project is developing an adaptable and customisable platform for enabling . experience management in public organisations. Starting with a study of the three pilot applications, a uniform framework has been developed for experience management, based on the generation of 'active hints' that are presented to the user according to working context. Working context encompasses both position in the work process and domain‑specific characteristics, typically similarity to previous cases. The paper discusses the applications and the framework.

 

Keywords: knowledge management, experience management, public organisations, organisational mobility, workflow management systems

 

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