The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 11 Issue 1 / Dec 2013  pp181‑322

Editor: Frank Bannister

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000 Editorial Dec 13.pdf  pp181‑182

Frank Bannister

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Virtual Acts of Balance!: Virtual Technologies of Knowledge‑Management as co‑Produced by Social Intentions and Technical Limitations  pp183‑197

Anders Koed Madsen

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Challenging Organizational Issues When Municipal Contact Centers are Implemented in Sweden  pp198‑209

Irene Bernhard, Kerstin Grundén

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A Mobile Solution for an Inclusive Public Distribution System in India  pp210‑227

Shashank Garg, Krishna Sundar

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Online Social Networking, Order and Disorder  pp228‑239

Russell Lock, Louise Cooke, Tom jackson

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Public‑Sector Reform, E‑Government and the Search for Excellence in Africa: Experiences from Uganda  pp240‑251

Prince Karakire Guma

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Challenges to the Successful Implementation of e‑Government Initiatives in Sub‑Saharan Africa: A Literature Review  pp252‑266

Quinta Nven-akeng Nkohkwo, M. Sirajul Islam

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The level of e‑Government implementation: Case of Malawi  pp267‑278

Frank Makoza

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Online Transparency for Accountability: One Assessing Model and two Applications  pp279‑291

Rui Pedro Lourenço

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Conceptualization of an integrated indicator model for the evaluation of e‑government policies  pp292‑306

Dalibor Stanimirovic

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Abstract

Following the initial success of the information and communication technology‑enabled changes in the public sector, the concept of e‑government was expected to provide a leap forward, facilitating the comprehensive reform of public administration operatio ns and redefinition of service delivery to citizens. Despite the significant advancement in the last decade or so, the contribution of e‑government in achieving the increased acceptance of online government services, cost reduction and greater effectivene ss of public administration has remained rather ambiguous and undetermined. All these facts suggest that current planning, development and implementation of e‑government policies is unsatisfactory, whereas lacking reliable indicator models consequently re sults in arbitrary evaluation and uninformed decision‑making in the e‑government field. Paper presents an analysis of existing indicator models for evaluation of e‑government policies, identifies characteristic evaluation aspects and evaluation levels, an d conceptualizes an integrated indicator model for evaluation of e‑government policies. Analysis offers an insight into the current evaluation practice, enables detection of its deficiencies and provides a valuable contribution to the development of appli cable indicator models facilitating more evidence‑based evaluation of e‑government policies. . 

 

Keywords: Key words: E-government policies, evaluation, evaluation aspects, evaluation levels, integrated indicator model.

 

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Challenges In Information Systems Procurement in the Public Sector  pp307‑322

Carl Erik Moe, Tero Päivärinta

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