The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 11 Issue 1 / Dec 2013  pp181‑322

Editor: Frank Bannister

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000 Editorial Dec 13.pdf  pp181‑182

Frank Bannister

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Virtual Acts of Balance!: Virtual Technologies of Knowledge‑Management as co‑Produced by Social Intentions and Technical Limitations  pp183‑197

Anders Koed Madsen

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Challenging Organizational Issues When Municipal Contact Centers are Implemented in Sweden  pp198‑209

Irene Bernhard, Kerstin Grundén

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A Mobile Solution for an Inclusive Public Distribution System in India  pp210‑227

Shashank Garg, Krishna Sundar

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Online Social Networking, Order and Disorder  pp228‑239

Russell Lock, Louise Cooke, Tom jackson

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Public‑Sector Reform, E‑Government and the Search for Excellence in Africa: Experiences from Uganda  pp240‑251

Prince Karakire Guma

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Challenges to the Successful Implementation of e‑Government Initiatives in Sub‑Saharan Africa: A Literature Review  pp252‑266

Quinta Nven-akeng Nkohkwo, M. Sirajul Islam

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The level of e‑Government implementation: Case of Malawi  pp267‑278

Frank Makoza

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Online Transparency for Accountability: One Assessing Model and two Applications  pp279‑291

Rui Pedro Lourenço

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Conceptualization of an integrated indicator model for the evaluation of e‑government policies  pp292‑306

Dalibor Stanimirovic

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Challenges In Information Systems Procurement in the Public Sector  pp307‑322

Carl Erik Moe, Tero Päivärinta

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Abstract

Abstract. Public procurement constitutes a large part of the market in many countries, and it has the potential of playing an important role in stimulating communities and serving policy goals. With this in mind the governments have set regulations for pu blic procurement. Procurement of Information Systems is especially challenging due to the complexity of procuring unknown technology and the importance an information system has for different stakeholders in an organization. Public procurement of informat ion systems (IS) and services provides several challenges to the stakeholders involved in the procurement processes. However, these are not well established or understood, and there is a knowledge gap that needs to be covered. This paper presents result s from a Delphi study, which involved 46 experienced procurement managers, chief information officers, and vendor representatives in the Norwegian public sector. The participants identified 98 challenges related to IS procurement, and subsequently ranked the relative importance of the top issues. The study supports findings from previous research related to diverging stakeholder goals; challenges in balancing between objectives; in requirement specifications; and in too narrow cost focus. In addition to p roviding empirical confirmation of these previous propositions the study revealed new findings, such as benefits realization in IS procurement; coordinating and standardizing public procurement processes; complex and constraining government regulations; i ssues of technological integration and compatibility; and inter‑municipal cooperation. Developing clear requirements specifications stands out as critical for public sector officials. The results provide a rich overview of IS procurement challenges in the public sector in Norway, and may also give a good picture of challenges in other countries with similar procurement regulations. 

 

Keywords: Keywords: Public procurement, procurement of information systems, procurement challenges, stakeholder challenges, Delphi study

 

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