The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 12 Issue 2, ECEG 2014 / Dec 2014  pp95‑207

Editor: Frank Banister

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Editorial  pp95‑96

Frank Bannister

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Open data in Service design  pp97‑105

Muriel Foulonneau et al

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Citizen Involvement in Local Environmental Governance: A Methodology Combining Human‑Centred Design and Living lab Approaches  pp106‑114

Sandrine Reiter, Guillaume Gronier, Philippe Valoggia

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Networks of Communities and Communities of Networks in Online Government  pp115‑129

Paul Henman, Rob Ackland, Tim Graham

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E‑government Policy Formation … Understanding the roles of change drivers, veto players and advocacy coalitions  pp130‑140

William Linnefell, Anette Hallin, Mikael Lagergren

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A Model of Fundamental Components for an e‑Government Crowdsourcing Platform  pp141‑156

Kevin Cupido, Jacques Ophoff

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Abstract

Abstract: Most e‑Government implementations have resulted in failures with many implementations being one‑way (government‑to‑citizen) and mainly informational (Dada, 2006; Cloete, 2012). However, advances in technology provide governments with the opp ortunity to engage with citizens using new methods, such as crowdsourcing. Successful commercial and open source software implementations of crowdsourcing have sparked interest in its potential use in the public sector. Brabham (2009) advocated for the use of crowdsourcing in the public sector to increase public participation and for governments to access citizens as a source of ideas and solutions. However, crowdsourcing lacks a theoretical and conceptual foundation (Geiger, et al., 2011; Pedersen, et al., 2013). Within e‑Government there is also a lack of knowledge regarding the implementation of crowdsourcing platforms (Koch & Brunswicker, 2011). The main research questions is: How are crowdsourcing initiatives able to motivate citizen participat ion in e‑Government? A conceptual model of critical success factors for an e‑Government crowdsourcing solution is presented, based on a comprehensive review of relevant literature. The model uses Self‑Determination Theory as a basis to examine citizen mo tivation and the influence of incentives or rewards. The model also addresses system factors such as task clarity and types, management, and feedback. In addition it also examines effort and performance expectancy, and behavioural intention to use crowdso urcing through the Unified Theory of Acceptance and Use of Technology. The results of a questionnaire‑based survey (n=295) testing the model indicated that some crowdsourcing concepts may not necessarily translate well when applied in public sector init iatives. System management and support, rules and feedback as well as the UTUAT constructs were identified as important factors. This research benefits future work by building a conceptual foundation for a potential e‑Government crowdsourcing solution. 

 

Keywords: Keywords: e-Government, Crowdsourcing, Critical Success Factors, Self-Determination Theory

 

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Analysis of Different Organizational Forms: Towards a Framework of Influencing Factors Regarding Performance Management of IT in Public Organizations  pp157‑168

Christoph Ertl, Vanessa Greger, Petra Wolf, Helmut Krcmar

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Conundrums in Benchmarking eGovernment Capabilities? Perspectives on Evaluating European Usage and Transparency  pp169‑177

Michaelene Cox

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Raising Acceptance of Cross‑Border eID Federation by Value Alignment  pp178‑188

Jérôme Brugger, Marianne Fraefel, Reinhard Riedl

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Research Philosopy and Methodologies of e‑Government : Update From ECEG and ICEG  pp189‑198

Muhammad Yusuf, Carl Adams, Kate Dingley

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E‑SmartBox: A Decent Software and Hardware Tool to Enhance Public Service Efficiency and Sustainability  pp199‑207

Choompol Boonmee, Jirasuk Sugandhajati

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