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Journal Issue
Volume 13 Issue 2, ECEG2015 / Dec 2015  pp75‑160

Editor: Carl Adams

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Editorial  pp75‑76

Carl Adams

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Enabling Citizen Participation in Gov 2.0: An Empowerment Perspective  pp77‑93

Mohammed Aladalah, Yen Cheung, Vincent Lee

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The Practicality of Public Service Integration  pp94‑109

Mohammed Alhusban

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Abstract

Abstract: The concept of public service integration constitutes the current tendency in the context of joined up government initiatives. Integration enables public agencies to share their objectives across organizational boundaries, whereby information an d services can be shared among ministries and government entities in a way that avoid data redundancy, boost up the efficiency of internal government processes, increase employees⠒ productivity and ultimately provide citizen with high quality services a nd better level of governmental interaction. Jordanian government is now challenged to deliver an expanding set of services to a growing number of constituents whose expectations are in increase. Recent geopolitical, economic, health and social conditions are rapidly changing on the landscape, and have been impacted by the surrounding political unrest, resulting in Jordanian government having to overstretch its capabilities and cope. In this paper, the practicality of integrating online public services is investigated from government employee⠒s views, in specific ministries for certain services. Licensing services have been considered in this paper, and that because those services have been flagged as the most commonly used online services by the study participants, and currently offered through several dispersed portals and service providers. The study aimed at answering questions related to the practicality of integrating public services in Jordan. Five areas have emerged as major themes in the contex t of this paper: The misconception of the definition of public service integration with electronic Government, Drivers and Barriers from intraorganisational view, the readiness and willingness towards integration, and potential services where integration may occur. The preliminary results emerged from this paper show that there is a necessity to push further in the public service integration process, especially for specific services that require the involvement of several service providers. Integrating he alth and social services have been highlight 

 

Keywords: Keywords Public service integration, joined up service delivery, practical service public provision, collaborative government initiative, connected public service delivery

 

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The Impact of Information Systems on Taxation: A Case of Users Experience With an e‑Recovery Information System  pp110‑121

Mitja Dečman, Maja Klun

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Improving Usability of e‑Government for the Elderly  pp122‑135

Tamas Molnar

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Strategies, Policies and Evaluations of Brazilian Electronic Government  pp136‑149

Valeria Esther Nigri Musafir, Christiana Soares de Freitas

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e‑Procurement: A Tool to Mitigate Public Procurement Fraud in Malaysia?  pp150‑160

Khairul Saidah Abas Azmi, Alifah Aida Lope Abdul Rahman

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