The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Editorial for EJEG Volume 16 Issue 1  pp1‑1

Carl Erik Moe

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The Role of ICT Education and Training in Poverty Reduction and Economic Empowerment: A Case Study of Jigawa State Government ICT4D Intervention  pp2‑18

Kanya Rislana, Alice Good, Carl Adams, Philip Scott

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E‑government in Rwanda: Implementation, Challenges and Reflections  pp19‑31

Jean Damascene Twizeyimana, Hannu Larsson, Åke Grönlund

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Abstract

E‑government is currently high on the agenda in many developing countries (DCs). While e‑government is well‑established in many developed countries it is new to least developed countries. Countries that start implementing e‑government today can benefit from easy import of modern technologies, but adaptation to local conditions and the organizational change that is required cannot be imported, but must be developed at home. By using examples of an ongoing initiative by the Government of Rwanda to digitalize all G2C and G2B into a single window platform, the current study investigated the important challenges in the implementation of e‑government in Rwanda. An interpretive case study was followed. Data was collected through interviews and participatory observations during August to December 2015. Data analysis was inductive, the analysis method was content analysis, and the coding followed open‑coding. NVivo software has been used to handle data and facilitate the analysis. The study found six overarching categories of aspects that challenge a successful implementation of e‑government in Rwanda. They include information infrastructure for e‑government, social inclusion, governance, management, trust in the new system, and languages. However, challenges to e‑government implementation should not be taken as of the same extent, neither their degree of mitigation. Rather, they influence and are influenced by various contextual factors which include political support, nature of the e‑government project, implementation strategies, human and socio‑economic development, existing information infrastructure, and operational capabilities. Having said this, we also argue that countries should learn from one another of their experiences, success stories, and mistakes. Despite a number of associated challenges, the adopted public‑private partnership (PPP) approach to e‑Government implementation in Rwanda might indeed seem as a suitable catalyst for e‑government success in the country. 

 

Keywords: information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda.

 

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Beyond Information‑Sharing. A Typology Of Government Challenges And Requirements For Two‑Way Social Media Communication With Citizens  pp32‑45

Enzo Falco, Reinout Kleinhans

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Key Issues in Enterprise Architecture Adoption in the Public Sector  pp46‑58

Ville Seppänen, Katja Penttinen, Mirja Pulkkinen

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Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e‑Government in Sweden  pp59‑71

Irene Bernhard, Livia Norström, Ulrika Lundh Snis, Urban Gråsjö, Martin Gellerstedt

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Exploring User Participation Practice in Public E‑Service Development – Why, How and in Whose Interest?  pp72‑86

Jesper Holgersson, Ulf Melin, Ida Lindgren, Karin Axelsson

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