The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Editorial for EJEG Volume 16 Issue 1  pp1‑1

Carl Erik Moe

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The Role of ICT Education and Training in Poverty Reduction and Economic Empowerment: A Case Study of Jigawa State Government ICT4D Intervention  pp2‑18

Kanya Rislana, Alice Good, Carl Adams, Philip Scott

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E‑government in Rwanda: Implementation, Challenges and Reflections  pp19‑31

Jean Damascene Twizeyimana, Hannu Larsson, Åke Grönlund

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Beyond Information‑Sharing. A Typology Of Government Challenges And Requirements For Two‑Way Social Media Communication With Citizens  pp32‑45

Enzo Falco, Reinout Kleinhans

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Abstract

Despite great advances in ICT, social media, participatory platforms and mobile apps, we seem to still be locked in the one‑way communication “paradigm” where information flows unilaterally from government to citizens and seldom vice‑versa. As a result, citizens are more receivers rather than conscious producers of information, data, ideas, solutions and decisions in the context of public policies. By means of an extensive literature review, this paper aims to explore the challenges on the part of government that prevent the transition to more dialogic governance and identifies the requirements for a meaningful application of social media for this purpose. The paper contributes to the literature in three ways: i) redefining a typology of social media‑based citizens‑government relationship; ii) clarifying the difference between challenges and risks of social media application by governments and identifying a typology of government challenges; and iii) identifying government requirements as a conditio sine‑qua non for overcoming these challenges upfront, enabling more effective two‑way interactions between governments and citizens. The paper concludes with discussion of implications and directions for further research. 

 

Keywords: Social media, Social media-based collaboration, Government challenges, Government requirements, Citizen engagement, Two-way communication, Citizens-government relationship

 

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Key Issues in Enterprise Architecture Adoption in the Public Sector  pp46‑58

Ville Seppänen, Katja Penttinen, Mirja Pulkkinen

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Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e‑Government in Sweden  pp59‑71

Irene Bernhard, Livia Norström, Ulrika Lundh Snis, Urban Gråsjö, Martin Gellerstedt

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Exploring User Participation Practice in Public E‑Service Development – Why, How and in Whose Interest?  pp72‑86

Jesper Holgersson, Ulf Melin, Ida Lindgren, Karin Axelsson

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