The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Editorial for EJEG Volume 16 Issue 1  pp1‑1

Carl Erik Moe

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The Role of ICT Education and Training in Poverty Reduction and Economic Empowerment: A Case Study of Jigawa State Government ICT4D Intervention  pp2‑18

Kanya Rislana, Alice Good, Carl Adams, Philip Scott

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E‑government in Rwanda: Implementation, Challenges and Reflections  pp19‑31

Jean Damascene Twizeyimana, Hannu Larsson, Åke Grönlund

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Beyond Information‑Sharing. A Typology Of Government Challenges And Requirements For Two‑Way Social Media Communication With Citizens  pp32‑45

Enzo Falco, Reinout Kleinhans

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Key Issues in Enterprise Architecture Adoption in the Public Sector  pp46‑58

Ville Seppänen, Katja Penttinen, Mirja Pulkkinen

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Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e‑Government in Sweden  pp59‑71

Irene Bernhard, Livia Norström, Ulrika Lundh Snis, Urban Gråsjö, Martin Gellerstedt

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Abstract

The aim was to investigate whether there is a relationship between degree of e‑government in Swedish municipalities and perceived satisfaction among citizens generally. This is a large‑scale quantitative study based on valid and reliable Swedish national surveys. Based on these surveys, a new comprehensive index for measuring “degree of digitalization” was constructed. Citizen satisfaction was measured using established indices covering three dimensions: satisfaction with living in the municipality, satisfaction with performance of government activities (delivered services), and satisfaction with transparency and influence. The results show that there is a relationship between the degree of digitalization in a municipality and the perceived satisfaction among its citizens. The degree of digitalization is related to all three dimensions of citizen satisfaction. Additionally, this study indicates that the strength of this relationship is in parity with or even stronger than the relationship between citizen satisfaction and other crucial factors such as educational level and median income. 

 

Keywords: degree of digitalization, satisfied citizens, local e-government, municipality, Sweden

 

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Exploring User Participation Practice in Public E‑Service Development – Why, How and in Whose Interest?  pp72‑86

Jesper Holgersson, Ulf Melin, Ida Lindgren, Karin Axelsson

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