The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 16 Issue 1 / May 2018  pp1‑86

Editor: Dr Carl Erik Moe

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Editorial for EJEG Volume 16 Issue 1  pp1‑1

Carl Erik Moe

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The Role of ICT Education and Training in Poverty Reduction and Economic Empowerment: A Case Study of Jigawa State Government ICT4D Intervention  pp2‑18

Kanya Rislana, Alice Good, Carl Adams, Philip Scott

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E‑government in Rwanda: Implementation, Challenges and Reflections  pp19‑31

Jean Damascene Twizeyimana, Hannu Larsson, Åke Grönlund

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Beyond Information‑Sharing. A Typology Of Government Challenges And Requirements For Two‑Way Social Media Communication With Citizens  pp32‑45

Enzo Falco, Reinout Kleinhans

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Key Issues in Enterprise Architecture Adoption in the Public Sector  pp46‑58

Ville Seppänen, Katja Penttinen, Mirja Pulkkinen

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Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e‑Government in Sweden  pp59‑71

Irene Bernhard, Livia Norström, Ulrika Lundh Snis, Urban Gråsjö, Martin Gellerstedt

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Exploring User Participation Practice in Public E‑Service Development – Why, How and in Whose Interest?  pp72‑86

Jesper Holgersson, Ulf Melin, Ida Lindgren, Karin Axelsson

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Abstract

User participation is seen as an important enabler for successful public e‑service development. However, at the same time development of public e‑services is still often characterised by an internal government perspective with little consideration for external users’ perspectives. This paper challenges the overly positive attitude that is surrounding user participation in e‑government research. The paper aims to illustrate and problematize various aspects that influence why, how, and in whose interest user participation is conducted in public e‑service development. First, via a literature review, we identify a set of dimensions for critically exploring how, why, and in whose interest user participation is conducted in public e‑service development projects. Second, we use these dimensions in order to characterise and analyse three empirical public e‑service development cases in order to test the utility, usefulness, and feasibility of the identified dimensions. Our findings highlight the importance of questioning and elaborating on the motives behind user participation (the why) in public e‑service development. We also identify two basic forms of how user participation is addressed in public e‑service development projects: 1) veneered participation, and 2) ad‑hoc participation. Furthermore, we argue that any decisions made regarding user participation in public e‑service development should be based on conscious and informed choices concerning why user participation is needed and what it may bring for different stakeholders and their interests. 

 

Keywords: E-government, User Participation, Public e-service development

 

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