The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 16 Issue 2 / Oct 2018  pp87‑186

Editor: Dr Carl Erik Moe

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The Relationship Between System User’s Tasks and Business Intelligence (BI) Success in a Public Healthcare Setting  pp87‑97

Rikke Gaardboe

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Bringing Light into the Shadows: A Qualitative Interview Study on Citizens’ Non‑Adoption of e‑Government  pp98‑105

Bettina Distel

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Translating Telephone Calls To Spreadsheets: Generating Knowledge on Citizen Multichannel Behavior in Collaboration With Caseworkers  pp106‑118

Christian Østergaard Madsen

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Improving Crisis Response by Interconnecting Data Worlds  pp119‑126

Gerke Spaling, Rob Peters, Frank Wilson

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Different But Still The Same? How Public And Private Sector Organisations Deal with New Digital Competences  pp127‑135

Sara Hofmann, Nadine Ogonek

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Abstract

One of the greatest challenges that digitalisation brings along for the public sector is the need to equip their employees with digital competences. Since private sector companies are often assumed more progressive in exploiting digital media, it seems worthwhile for the public sector to understand how the need for digital competences is addressed by the private sector. However, the public sector needs to be careful before transferring solutions from the private sector one‑on‑one as both sectors exhibit various differences. Our aim in this study is therefore, to analyse which digital competences are needed by employees in both sectors and how the employees are equipped with these competences. In doing so, we have conducted 17 interviews in German public and private sector organisations. Our results exhibit only marginal differences between public and private sector organisations. Furthermore, we find that rather than being able to handle IT, the most important competences in the digital era are soft skills such as time and self‑management as well as to understand the impact of digitalisation in general. In the private sector, analytical skills are furthermore important for developing new business opportunities. In order to equip employees with the required competences, training plays an important role in both sectors. Based on our results, we enhance an existing framework of digital competences by adding the dimension impact awareness in order to provide for the required ability to evaluate the impact of digitalisation on processes and activities outside of the digital world. 

 

Keywords: digitalisation, competences, public sector, private sector, training

 

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Developing Administrative Law into Handling the Challenges of Digital Government in Denmark  pp136‑146

Hanne Marie Motzfeldt, Ayo Næsborg-Andersen

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Improving Quality of Life for People With Disability Through Social Media: Towards an Affordance Framework  pp147‑158

Marius Rohde Johannessen

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Microblogging and Authoritarian Governance Regimes: Results from a Survey on the use of Sina Weibo by Chinese Citizens  pp159‑167

Qiaomei Yang, Vincent Homburg, Rebecca Moody, Victor Bekkers

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Successful e‑Government Transformation: Pressure, Support, Capabilities and the Freedom to use Them  pp168‑184

Keld Pedersen, Gitte Tjørnehøj

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Editorial for EJEG Volume 16 Issue 2  pp185‑186

Dr Carl Erik Moe

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