The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 16 Issue 2 / Oct 2018  pp87‑146

Editor: Dr Carl Erik Moe

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The Relationship Between System User’s Tasks and Business Intelligence (BI) Success in a Public Healthcare Setting  pp87‑97

Rikke Gaardboe

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In this study, the relationship between task characteristics and business intelligence (BI) success is empirically tested on a business intelligence system in an e‑Government context in Denmark. The purpose of the study is to investigate which tasks contribute to BI success. A total of 1.351 end users replied to the questionnaire, and the response rate was 32%. In this study, task compatibility and task difficulty have a substantial relationship with user satisfaction. The relationship between task significance and use was also substantial, as well as the relationship between user satisfaction and individual impact. The model was a good fit, having a relatively high determination coefficient and predictive relevance. Therefore, the study determined that tasks are important factors contributing to BI success. 


Keywords: task characteristics, business intelligence success, public sector, quantitative research


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Bringing Light into the Shadows: A Qualitative Interview Study on Citizens’ Non‑Adoption of e‑Government  pp98‑105

Bettina Distel

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Translating Telephone Calls To Spreadsheets: Generating Knowledge on Citizen Multichannel Behavior in Collaboration With Caseworkers  pp106‑118

Christian Østergaard Madsen

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Improving Crisis Response by Interconnecting Data Worlds  pp119‑126

Gerke Spaling, Rob Peters, Frank Wilson

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Different But Still The Same? How Public And Private Sector Organisations Deal with New Digital Competences  pp127‑135

Sara Hofmann, Nadine Ogonek

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Developing Administrative Law into Handling the Challenges of Digital Government in Denmark  pp136‑146

Hanne Marie Motzfeldt, Ayo Næsborg-Andersen

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