Volume 2 Issue 3 / Sep 2004 pp147‑218
Public service transformation in the UK is being carried out in the name of the citizen and these changes — specifically those labelled as 'e‑Government' — bring with them the prospect of a significant shift in the nature of the relationship between government and its citizens. Of particular interest is the notion of the e‑Citizen, set against a contemporary public management backdrop featuring customer‑centric discoursesmetaphors, organisational transformation and ICT‑intensive 'private‑sector' business solutions. This paper focuses on a pilot study concerned with exploring the nature and role of socio‑technical and discursive factors which may be implicated in the 'shaping' of the e‑Citizen around the introduction of 'customer relationship management' (CRM) systems at a local government level. The research design draws on 'social shaping of technology' approaches and emphasises the significance of discursive events in these shaping processes. Preliminary findings suggest that citizen‑users of the new face to face access channel within local e‑government are being configured primarily as 'customers' which we suggest has significant implications for the traditional relationship between individuals and the institutions of government.
Communication and Culture: Designing a Knowledge‑enabled Environment to Effect Local Government Reform pp159‑168
Knowledge sharing processes and an appropriate infrastructure are key elements to successful Knowledge Management (KM) initiatives but culture is paramount. In a public sector context, where organisational structures tend to be hierarchical and complex, implementing effective KM is a difficult task. Central to the success of such initiatives are culture, trust, loyalty or solidarity and a supportive communication climate.
The Risk of e‑Voting pp169‑178
World wide, there are various proposals for automating manual voting processes. This paper considers two different e‑voting schemes, Internet voting and direct recording electronic (DRE) voting systems, explicitly focusing on risk to the integrity of the voting process. Fair elections must assure voter authentication, vote confidentiality and integrity, and the ability to audit the election. E‑voting poses special challenges. The paper analyzes security risks that may threaten e‑voting schemes and makes recommendations.
Keywords: Internet voting, e-voting, direct recording electronic voting, IS security, risk analysis, voter fraud
This paper assesses the assertion that there is a lack of well understood and developed rules and models for ethical behaviour in e‑Government. A framework is proposed to evaluate the extent to which types of moral wrongdoing are related specifically to the technologies used. It identifies four categories of ethical issues: those related to electronic environments; those dependent on electronic environments; those determined by electronic environments; and those specific to electronic environments. Furthermore, it suggests the policy perspectives, which governments may need to consider.
The Pellucid project is developing an adaptable and customisable platform for enabling . experience management in public organisations. Starting with a study of the three pilot applications, a uniform framework has been developed for experience management, based on the generation of 'active hints' that are presented to the user according to working context. Working context encompasses both position in the work process and domain‑specific characteristics, typically similarity to previous cases. The paper discusses the applications and the framework.
Keywords: knowledge management, experience management, public organisations, organisational mobility, workflow management systems
Bloggers are able to publish political commentary online, without having to deal with traditional media gatekeepers, such as news editors and other media professionals. Networked blogging is impacting on political life as individual politicians and citizen‑journalists go online in the newest media genre. The blogosphere helps construct citizen‑users' democratic literacies and participation in new ways. Using a governmental framework and selected examples, I analyze the generic features of the political blog, and the nature of the relationships and capacities formed by the personal modes of address in specific virtual publics. Blogs are obviously more than ways of "preaching to the choir" (Lenhart, qtd in AFP, 2003) but what is the nature of the e‑governance work they are doing?
The Role of Vendor Qualifications in Developing Digital Literacy for the Information Society pp211‑218
The roles of worker and citizen demand that all school leavers be digitally literate. The recognition of this has resulted in ICT education beginning in primary schools. In a number of areas IT companies are working with educational establishments to integrate vendor qualifications into the curriculum. This paper considers the rationale for the introduction of such qualifications and considers one particular example. It debates the contribution such an initiative is likely to make to the perceived UK skills shortage and to the critical thinking ability required for citizens in the Information Society.