The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 3 Issue 3 / Nov 2005  pp99‑156

Editor: Frank Bannister

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Policy Recommendations for Electronic Public Procurement  pp99‑108

Ramanathan Somasundaram, Jan Damsgaard

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Bridging the Digital Divide for e‑Government inclusion: A United States Case Study  pp109‑118

Janice C. Sipior, Burke T. Ward

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TKAS Model: Citizen Interaction to Resolve Minority Issues in Public Administration  pp119‑126

Akiko Orita

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Abstract

The present paper discusses the potential benefits of interaction among citizens on the Internet in the area of public administration. Its arguments are supported by a study previously conducted on a Bulletin Board System (BBS). Special reference is made to two instances where citizen interaction succeeded in prodding public administration into helpful action. Although e‑Government policy in Japan has already accomplished information disclosure and digitization of documents, the latter mostly cover common requests and procedures. However, requests that are hard to classify or altogether non‑conforming cannot be handled by local governmental websites because of functional disorder stemming from case complexity or lack of human resources. Making a case for resident collaboration and mutual aid, this paper takes its cue from studies of customer interaction in the field of business management. Finally, the paper proposes a specific collaboration and information storage model (TKAS) as a solution for functional disorder in e‑Government. 

 

Keywords: Citizen interaction, e-Government, mutual aid, non-conforming case, administration

 

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Current State of e‑Government in Slovenian Municipalities  pp127‑138

Mateja Kunstelj, Mitja Decman

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Legal Requirements and Modelling of Processes in e‑Government  pp139‑148

Paul Alpar, Sebastian Olbrich

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e‑Government Website Accessibility: In‑Depth Evaluation of Saudi Arabia and Oman  pp149‑156

Abdulmohsen Abanumy, Ali Al-Badi, Pam Mayhew

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