The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 3 Issue 4 / Dec 2005  pp157‑240

Editor: Frank Bannister

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The Effectiveness of e‑Service in Local Government: A Case Study  pp157‑166

Mehdi Asgarkhani

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Abstract

e‑Technology has become a catalyst for enabling more effective government through better access to services and the democratic process. As public interest in the Internet and e‑Technology solutions continues to grow, there is an increasing expectation that they will be utilised in national and local governments for not only more efficient governance but also improving public access to information and services. This paper, based on a case study discusses some of the key aspects of electronic government and e‑Service. It examines the value and the effectiveness of e‑Services within the public sector with a focus on four specific facets of effectiveness: the view of management and ICT strategists; social, cultural and ethical implications; the implications of lack of access to ICT; and the customers'citizens' view of the usefulness and success of e‑Service initiatives. 

 

Keywords: e-Technologies, e-Service, e-Government, e-Readiness, Local Government

 

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e‑Government and State Reform: Policy Dilemmas for Europe  pp167‑174

Manuel Baptista

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Factors Affecting the Successful Implementation of ICT Projects in Government  pp175‑184

David Gichoya

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e‑Government in Greece: Bridging the gap Between Need and Reality  pp185‑192

Panos Hahamis, Jennifer Iles, Mike Healy

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Stages of Growth in e‑Government: An Architectural Approach  pp193‑200

Marijn Janssen, Anne Fleur van Veenstra

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A Comparative Analysis of Product Classification in Public vs. Private e‑Procurement  pp201‑212

Joerg Leukel, Gregory Maniatopoulos

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e‑Administration, e‑Government, e‑Governance and the Learning City: A typology of Citizenship management using ICTs  pp213‑218

Hélène Michel

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e‑Government and Financial Transactions: Potential Versus Reality  pp219‑230

Bruce Rocheleau, Liangfu Wu

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Information‑and Communication Technology (ICT) and Local Power Relationships: An Impact Assessment  pp231‑240

Philipp Zimmermann, Matthias Finge

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