The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 3 Issue 4 / Dec 2005  pp157‑240

Editor: Frank Bannister

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The Effectiveness of e‑Service in Local Government: A Case Study  pp157‑166

Mehdi Asgarkhani

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e‑Government and State Reform: Policy Dilemmas for Europe  pp167‑174

Manuel Baptista

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Factors Affecting the Successful Implementation of ICT Projects in Government  pp175‑184

David Gichoya

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Abstract

A government is a huge and complex organisation, whose operations and strategic focus could be greatly enhanced by the well focussed application of Information and Communication Technologies (ICT) to support improvements in productivity, management effectiveness and ultimately, the quality of services offered to citizens. While the benefits of ICT in government cannot be disputed, there are several concerns about its success as well as the strategies to be adopted in implementation of systems in various countries. In this paper, the characteristic challenges that developing nations face, which make ICT implementation in government fail to succeed are identified and synthesised. The paper presents results of literature review of case studies from both developed and developing countries and preliminary studies grounded in the Kenya e‑Government reality. The key factors are identified, synthesised and categorised under common broad categories. This results in a rich picture of ICT implementation experience that helps to identify possible solutions. A descriptive framework for categorising key factors in ICT implementation in government illustrated with references to the literature is proposed. The input variables are categorised into factors for success (drivers and enablers), and factors for failure (barriers and inhibitors). The output variables are categorized into organisational and technological benefits. Finally, an action for success is proposed. This action includes suggestions for increasing the impact of factors for success while reducing the impact of factors for failure and use of available good practice. 

 

Keywords: Government informatics, ICT projects implementation, e-Government, information system, ICT success and failure

 

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e‑Government in Greece: Bridging the gap Between Need and Reality  pp185‑192

Panos Hahamis, Jennifer Iles, Mike Healy

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Stages of Growth in e‑Government: An Architectural Approach  pp193‑200

Marijn Janssen, Anne Fleur van Veenstra

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A Comparative Analysis of Product Classification in Public vs. Private e‑Procurement  pp201‑212

Joerg Leukel, Gregory Maniatopoulos

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e‑Administration, e‑Government, e‑Governance and the Learning City: A typology of Citizenship management using ICTs  pp213‑218

Hélène Michel

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e‑Government and Financial Transactions: Potential Versus Reality  pp219‑230

Bruce Rocheleau, Liangfu Wu

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Information‑and Communication Technology (ICT) and Local Power Relationships: An Impact Assessment  pp231‑240

Philipp Zimmermann, Matthias Finge

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