The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 3 Issue 4 / Dec 2005  pp157‑240

Editor: Frank Bannister

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The Effectiveness of e‑Service in Local Government: A Case Study  pp157‑166

Mehdi Asgarkhani

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e‑Government and State Reform: Policy Dilemmas for Europe  pp167‑174

Manuel Baptista

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Factors Affecting the Successful Implementation of ICT Projects in Government  pp175‑184

David Gichoya

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e‑Government in Greece: Bridging the gap Between Need and Reality  pp185‑192

Panos Hahamis, Jennifer Iles, Mike Healy

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Stages of Growth in e‑Government: An Architectural Approach  pp193‑200

Marijn Janssen, Anne Fleur van Veenstra

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A Comparative Analysis of Product Classification in Public vs. Private e‑Procurement  pp201‑212

Joerg Leukel, Gregory Maniatopoulos

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e‑Administration, e‑Government, e‑Governance and the Learning City: A typology of Citizenship management using ICTs  pp213‑218

Hélène Michel

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e‑Government and Financial Transactions: Potential Versus Reality  pp219‑230

Bruce Rocheleau, Liangfu Wu

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Abstract

Some of the most challenging e‑government applications involve allowing citizens and other customers such as businesses to conduct financially related transactions electronically with governments on a 24‑hour, 7‑day a week basis. There has been little empirical research on the utilization rates of on‑line financial applications. This paper reviews existing data concerning usage rates and presents new data from governments at the state and local levels concerning the usage rates of these online systems. Generally, usage rates are low, demonstrating that there is a gap between the potential and reality of this form of e‑government. Statistical tests showed that convenience fees have a negative effect on usage rates. There were also statistically significant differences among applications. Population size was not significantly related to usage rates. Our qualitative data suggest that governments can affect usage rates by providing incentives to employ online transactions andor penalties for making payment by manual methods. Governments may also improve their usage rates by making their websites and applications accessible and easy‑to‑use as well as by extensively marketing these applications. Finally, the intrinsic advantages of the applications themselves compared to traditional payment methods affect usage rates. 

 

Keywords: e-Government, usage rates, e-Payment, convenience fees, marketing

 

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Information‑and Communication Technology (ICT) and Local Power Relationships: An Impact Assessment  pp231‑240

Philipp Zimmermann, Matthias Finge

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