The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 5 Issue 1 / Jun 2007  pp1‑95

Editor: Frank Bannister

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Organisational Pre‑Conditions for e‑Procurement in Governments: the Italian Experience in the Public Health Care Sector  pp1‑10

Francesco Bof, Pietro Previtali

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e‑Government Leaders, Organisational Change and ICTs: Learning from FAME and other e‑Government Experiences  pp11‑20

James Carr, Pat Gannon-Leary

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The Evaluation of e‑Government projects for Small Local Government Organisations  pp21‑28

Walter Castelnovo, Massimo Simonetta

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Information Integration to Create an Infrastructure: Facilitating Public Service Provisioning in Taiwan  pp29‑42

Lichun Chiang, Tsui-Chuan Hsieh

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Information System and Information Infrastructure Deployment: the Challenge of the Italian e‑Justice Approach  pp43‑52

Francesco Contini, Antonio Cordella

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Model‑Based User‑Interface Management for Public Services  pp53‑62

Jörn Freiheit, Fabrice A. Zangl

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Abstract

Public business processes can be very complex. That makes it hard for citizens to understand these processes and for software companies to implement them into software tools. Changes of the process entail expensive effort in both teaching the citizens and adapting the software. For business processes several model‑based approaches have been suggested to deal with high complexity, such as BPMN. However, modelling simplifies work of software developers rather than of citizens. We present an approach where an adequate user‑interface with user‑centric pertinent information is derived directly from the models. Our approach combines the advantages of having models for the software developers with the requirements of the users. The modelling technique we are using is Event‑driven Process Chains (EPCs). EPCs are widely accepted in the commercial area and are comprehensively investigated in the academic area as well. Due to their graphical description they are easy to understand. EPCs are implemented in the ARIS toolset, which offers the possibility to attach attributes to the elements of the EPCs. This paper will demonstrate how these attributes are used to derive a user‑interface, e.g. a relevant website or document, for each state or transition of the EPC. The tools used extract the values of the attributes and incorporate them into a web‑based user‑interface according to the EPC of the modelled business process. Execution of the model then is equivalent to running the user‑ interface. A change of the process requires a change of the model only, which is much easier to handle than changing the implementation of the user‑interface. 

 

Keywords: Business processes, event-driven process chains, user-interface, modelling

 

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Factors for Successful e‑Government Adoption: a Conceptual Framework  pp63‑76

Vinod Kumar, Bhasker Mukerji, Irfan Butt

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Assessing e‑Readiness in the Arab Countries: Perceptions Towards ICT Environment in Public Organisations in the State of Kuwait  pp77‑87

Abdel Nasser H. Zaied, Faraj A. Khairalla, Wael Al-Rashed

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A Content Analysis of Selected Government Web Sites: a Case Study of Nepal  pp88‑95

Jitendra Parajuli

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