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Journal Issue
Volume 5 Issue 2, ECEG 2007 / Dec 2007  pp95‑224

Editor: Frank Bannister

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Turkish Local e‑Governments: a Longitudinal Study  pp95‑106

Aykut Arslan

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e‑Democracy in Australia: the Challenge of Evolving a Successful Model  pp107‑116

Jenny Backhouse

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Verification and Validation Issues in Electronic Voting  pp117‑126

Orhan Cetinkaya, Deniz Cetinkaya

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Trust and the Taxman: a Study of the Irish Revenue's Website Service Quality  pp127‑134

Regina Connolly

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Long‑term Digital Archiving — Outsourcing or Doing it  pp135‑144

Mitja Decman

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Governmental Collaboration and Infrastructural Standards in Belgium  pp145‑152

Alea Fairchild, Bruno de Vuyst

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Evaluating Web Service Composition Methods: the Need for Including Multi‑Actor Elements  pp153‑164

Ralph W. Feenstra, Marijn Janssen, René W. Wagenaar

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Mypage and Borger.dk — A Case Study of Two Government Service Web Portals  pp165‑176

Karin Furuli, Sigrun Kongsrud

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Abstract

This case study investigates the development of national portals offering online public services to citizens. Norway and Denmark are leading the way in developing online public services for citizens. In this study the development of the citizen portals Borger.dk in Denmark and Mypage in Norway will be examined. At present, documented research on national citizen portals is limited. Comparing the similarities and differences of citizen portals is an important part of e‑ government development. We have used a framework for comparing the portals. The research questions to be answered in this case study are; Why are citizen portals created? How does one deal with matters of security? How is portal development organized? This study is also intended to bring to light factors that have led to the differences in the development of Borger.dk and Mypage. The study is based on published and unpublished reports from the two countries in question, together with interviews with key persons. Of additional interest, in conducting this study, is the opportunity to gain greater insight into the development of online services provided by the public sector. This case study also raises further questions relating to e‑government to be used in future research. 

 

Keywords: e-government, e-services, framework for comparing citizen portals, citizen portal, online public services, Borgerdk, Mypage

 

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Oxygen Government Practices  pp177‑190

Mary Griffiths

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A Model for Document Management in e‑Government Systems Based on Hierarchical Process Folders  pp191‑204

Raphael Kunis, Gudula Rünger, Michael Schwind

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e‑Voting: Same Pilots, Same Problems, Different Agendas  pp205‑212

Mark Liptrott

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Digitization and Political Accountability in the USA and the Netherlands: Convergence or Reproduction of Differences?  pp213‑224

Albert Meijer

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